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Business Profile

Electronic Equipment Dealers

Electronic Express, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Electronic Express, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Express, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.62

    Average of 21 Customer Reviews

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    Review Details

    • Barbara M

      Date: 01/02/2025

      The guys that deliver my freezer and computer were very nice and polite. They both did a good job.

    • Jason P

      Date: 10/16/2024

      After purchasing a new ******* Washer and Dryer pair the dryer quit days after the purchase. It took nearly a week to get any resolution. Then after going back 32 miles to Electronic Express they offered to let us pick another model. Now they told us that the units would be swapped on Tuesday October 15, 2024 since they didn't deliver the new units and I am still waiting.

    • Sandy T

      Date: 08/30/2024

      Richard K***** in the Columbia, Tn location was great to work with. Helped me make the best choice including the best price.

    • Kevin F

      Date: 08/15/2024

      Kevin F

      Date: 08/15/2024

      We bought a washer and dryer with the 5yr warranty on both. Had some issues with the dryer and they replaced it. We have been having issues with the replacement dryer with it taking multiple times to dry clothes. They came and serviced this dryer numerous times. I finally recommended they replace it again. Since I asked for a replacement they told me we didn’t buy a new warranty when they replaced the dryer the first time and there is nothing they can do. So it’s was ok to service the dry numerous times but now because I recommended a replacement it’s a problem. This is just wrong and and Its not how you deal with your customers. Totally unprofessional. Will not do business with them in the future.

      Electronic Express, Inc.

      Date: 08/21/2024

      I apologize to hear the issues you are having in getting service on your dryer. Our Huntsville location has attempted to contact you many times and has been unsuccessful and can not leave a message due to the voicemail being full. We will be happy to assist you in getting this resolved. Please contact them at 256-585-2755

    • Onaolapo A

      Date: 07/11/2024

      I am writing to express my disappointment with the service my wife and I received at the Electronics Express store in Murfreesboro, TN. Initially, we had a positive experience when purchasing a massage chair and several other items totaling $7,000. The salesperson was friendly and helped us set up the purchase and the recurring payment with our bank. However, our satisfaction quickly turned into frustration a month later when we noticed that the bank had deducted the payment twice from my wife's account. We returned to the store to resolve the issue with the sales manager, Janelle. My wife, understandably upset, was expressing her concerns when another customer rudely interrupted with inappropriate and racial comments. Instead of addressing this rude interruption, Janelle accused us of shouting, failing to recognize the difference between a stern voice of dissatisfaction and actual shouting. While we were waiting for further assistance, a salesman named John called mall security and the sheriff on us, which was completely unwarranted. We were simply trying to resolve a double charge issue. Seeing three security personnel behind us was shocking and humiliating. I had to explain the situation to the sheriff and clarify that we posed no threat. John's decision to involve law enforcement was excessive and uncalled for, demonstrating a lack of concern for customer well-being. Janelle should have assisted us in resolving the double charge issue, given that she was involved in the initial sale. I strongly recommend that Electronics Express train their staff on proper customer service and conflict resolution. Our experience showed a severe lack of understanding and professionalism. We felt disrespected and mistreated, and this needs to be addressed to prevent future customers from experiencing similar issues.

    • John S

      Date: 07/07/2024

      We have usually had success with Electronic Express but we will no longer be using them for anything. We ordered a 75” TV and when they loaded it in the back of my new ***** SUV they scratched my seat and ripped the back gasket in my trunk. I called Taiwan the store manager several times and he promised to get back to me with a solution which he never did. I also called the corporate office twice and they promised me a district manager would call me back with a solution which never happened. Extremely disappointed with the customer service especially after spending thousands of dollars there over the past several years.

    • Edmund R

      Date: 04/17/2024

      First time in one these stores I was helped by a chick named Izzy in Murfreesboro tn and it was a great experience. I was helped way better there than in any of the other stores like it I’ve been too. I’ll definitely go back

    • Consuelo M

      Date: 02/06/2024

      In August 2022 I bought a ******* stackable washing machine model WF45R6100AC/US. The washing machine tore up didn’t even make it two years. I have purchased the warranty and received a full refund for the cost of the washing machine. I called electronic express at the Hixson location and spoke with someone who I found out later was Patrick. Patrick insisted that I had to buy a brand new set even though there was nothing wrong with my dryer. He refused to even research and see what washing machine would be compatible with my dryer so that it could be stacked. He went on to tell me that the credit that I received from the warranty was in store credit only and could not be refunded so that I could find a unit that would fit my dryer. He also said that their delivery people would not install the dryer after they removed it because it was a liability . I couldn’t use any other parts because it’s a liability everything had to be brand new. He refused to do anything else. I ended up going to the Hamilton place location and they were very helpful and located a washing machine that would fit my dryer. After finding someone to help install this washing machine, I went to the Hixson location in person yesterday and spoke with Patrick again who was still adamant that I had to buy brand new set. He escalated the situation by trying to talk over me and not letting me complete a sentence. Was honestly there to purchase a washing machine. at one point I turned around to walk out of the store and he kept running his mouth. I asked him to please stop and told him I had already spent $2000 in that store and there was nothing wrong with my dryer and I was not buying another set. He kept going on and on about how I needed another set. At one point, he appeared to be smiling like he thought it was funny. Patrick only made the situation hostile. Even had the audacity to tell me he cared about me as I walked out the door which only escalated it. Found out from other locations, not true!

    • Colleen B

      Date: 12/19/2023

      Do not buy from this company unless you KNOW you will keep the product. They knew ahead of time there were logistics involved that caused me to cancel an order before it was shipped-- and the supervisor who knew shipped it anyway!! To return this TV is $100 shipping cost for a 43" !! They refuse to provide any other option. I am keenly sorry I ever heard of them! It was actually bought through a Sears online promotion. Careful who I trust any more! * *****, Jacksonville, AR

    • Brad P

      Date: 12/14/2023

      Be very careful buying from this seller. They canceled my purchase after accepting my money and giving me a tracking number. Without any notice, they sent the money back and canceled the shipping. When I pointed out that we had a sale contract, they refused to discuss it. Customer service would not answer my questions about the sale.

    Electronic Express, Inc. is BBB Accredited.

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