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Business Profile

Email Marketing

Emma, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Marketing.

Complaints

This profile includes complaints for Emma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Emma, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Emma, Inc.

      9 Lea Ave Nashville, TN 37210-4820

    • Emma, Inc.

      524 E Burnside St STE 510 Portland, OR 97214-1151

    • Emma, Inc.

      2406 W. 32nd Avenue Sutie D Denver, CO 80211

    • Emma, Inc.

      2406 W. 32nd Avenue Sutie D Denver, CO 80211

    • Emma, Inc.

      524 E Burnside St STE 510 Portland, OR 97214-1151

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product never arrived. No email communication only text mrssage. False tracking number No way to contact for customer service. No text mrssage response. No product.

      Business Response

      Date: 04/02/2024

      This complaint has been submitted for Emma **** the email marketing company, our website is myemma.com. We are a ************ that provides access to our online email marketing platform to create, design and send out marketing emails. We do not have any product we physically mail out to any customers, or provide any form of tracking number and do not communicate with our customers via text message.

      I believe this individual is likely trying to issue a complaint for Emma Relief - ***************************************

      We regularly get emails requesting to cancel service from Emma relief customers for similar issues such what this individual is describing. 

      **********************;
      Billing Manager
      myemma.com

       

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our firm is caught in an automated communication loop that can only be resolved by a live person. We have tried emailing and only chat but there is not live person feature. We can't log into our account or even cancel the account because we can't log in. We have submitted numerous support tickets and no one responds. No one responds from billing or accounts either. We need for someone to call us or me directly to resolve this issue. ********************* or ************.

      Customer Answer

      Date: 07/05/2023

      They finally responded and all the problems have been resolved.
      Please close this complaint. 

      Business Response

      Date: 07/25/2023

      Per the complaint: 

      MESSAGE FROM CONSUMER:

      They finally responded and all the problems have been resolved.
      Please close this complaint.       

      Customer contacted the ********************** Support team via the Emma support phone number on July 3 to get instructions on how to access their account and is not able to log in.

    Emma, Inc. is NOT a BBB Accredited Business.

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