Business ProfileforSprintz Furniture Showroom, Inc.

My husband and I purchased 2 IMG leather recliners for ******* on 12-22-22 from Sprintz on ***************. They have a year store warranty and a 10 year warranty from the manufacturer on the mechanism. His stopped working and we contacted customer service representative on ********. They sent a service repair person on 12-19-2023. He said both chairs needed a new mechanism. Mine is a manual and is so hard to close when reclined that it has to be slammed very hard. It was always like this and I have psoriatic arthritis, which this makes worse. They were contacted again on 3-24-2024 and said part was not in. I called on 4-12-24 and one person said parts were not in on mine, but were in on my husbands. They came out again a week ago and said they got the wrong part and had to order them again. I have sent emails and made numerous calls and they are supposed to check and call back and then dont. Their warranty says if a repair cant be made. They will replace them. I would like them replaced or our money back if they wont fix them. How long is a reasonable amount of time to wait. My husbands is not usable. I went to manufacturer website and they just say to contact retailer.