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Business Profile

Heating and Air Conditioning

Michael Buckley Heating and Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found the information of **** "Michael Buckley" from *********** He seemed post a lot of advertisement there, claiming that free quote. So, on 11/05/2018, I asked him to fix a **** problem in one of the houses in ********* I managed. He went to my house and very quickly he said he solved the problem. Then he came to me and charged me $250 in cash. Late on, my tenant told me that the **** problem was still there. I called **** and he never answered my phone. I was looking to file a complaint, but I could not find a website until I saw it here today.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wanted to replace the HVAC condenser and furnace units for upstairs and downstairs and requested a quote for G****** and *****. ******* ******* suggested ***** is not responding to the call, and we went ahead with 2.5 and 3-ton G****** units for $11k. ******* ******* and his crew installed the HVAC condenser and furnace for the downstairs units on 5/31 and the upstairs unit on 6/2. In between the installation, he wanted to get the payment in separate checks for different accounts and give labor money to his crew. We obliged and handed over separate checks on both days. He and his team removed the old HVAC and furnace units but left a lot of packaging, boxes, and other material next to our trash bin. They damaged the attic cover while moving the furnace unit in the attic, and I didn't ask for the money/replacement. Since 6/2, I have explained to ******* ******* that both units are not cooling as we are getting alerts from the ****** smart thermostat "There may be a problem with your cooling system. For the past 4 hours, your thermostat XXX detected that your home has been calling for cool, but the room temperature has increased by 4.7 degrees" a few times. He responded that units could cool 20 degrees from outside, but we were not getting cool air. Our next-door neighbor and other neighbors didn't have the cooling problem on the same weather days, and their home was cooling to 72 degrees whereas we had 90 degrees. I have texted ******* ******* many times and responded a few times in the beginning, but after that, there was no response or acknowledgment. He mentioned he would check his schedule and come back and look, but nothing happened after many calls, voice mails, and text messages. Towards the end, I wanted him to share both units' model and serial # information so I can get the units registered (required within 60 days) and get the work done from outside, but he didn't show up or share the information.

Michael Buckley Heating and Air is NOT a BBB Accredited Business.

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