Complaints

This profile includes complaints for Radiology Alliance, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radiology Alliance, PC

  210 25th Avenue North Ste 602 Nashville, TN 37203

• 

  Radiology Alliance, PC

  P.O. Box 440166 Nashville, TN 37244

• 

  Radiology Alliance, PC

  4544 Harding Road MOVED Nashville, TN 37205

• 

  Radiology Alliance, PC

  P.O. Box 50254 Nashville, TN 37205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company owes me ****** for a bill they sent me back in jan 23 2024 that ******** advised me i should have not recieved. i have filed a complaint with ******* since i have called this company over 5 times asking for my refund of ******. ******** and *** has paid all my claims from january and april in full for my xray and my ekg. they keep refusing to send me my refund. ***** l ***** 10 10 1962

  Customer Answer

  Date: 03/17/2025

  my ******** and *** have paid 7.63 on april 9 th , 7.96 on april 10 and ***** on april 11 . this company refuses to pay me my ****** after my insurance has paid my claims. i have turned them over to ******** 2 times already. 

  Customer Answer

  Date: 03/28/2025

  i have 3 ***'s where my insurance has paid my 3 claims on april 9th april 10 april 11 . i have ******** and *** to pay my medical bills 100%. i have no co pay and they still have my ****** and refuse to give it back to me .

  Customer Answer

  Date: 04/15/2025

  my ******** and my *** have paid my medical bills and this company still owes me 153.00 

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/204 My balance was $469.47, I paid $100.00 on 10/1, and set up a 6 month payment plan with Radiology Alliance to automatically come out of my account. They took a payment of $61.58 on 11/30/2024, $61.58 on 12/31/2024 and then immediately canceled my payment plan with no notice, they also sent my account to collections without mailing me a statement or anything. I didn't know about this until the collection agency called. I have been on the phone for hours trying to get this fixed with Radiology Alliance and spoke to a man named ***** he said he would pull the collection back and give me a discount if I paid the balance of $229.06 in full, he said I could pay $45.00 and settle the account and he would email me this is writing. I tried to call again today to find out where we are with this so I can make the payment and settle my account. ********************************************* said there is no record of that call or agreement to the discount. TN is a one party consent state and I have all my calls recorded. I just want to settle my account but they will not even mail me a new statement. This is not the 1st time they have done this to me but I am tired of the corrupt medical system getting by with ripping people off. I am trying to do my part but they will not do their part.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/2023 I had a bone density xray at **************************** in ********* ** ready by ****** ******, **. According to ******** EOB claim 02-24187 -343-850 was paid. 7/17/24 I received a text requesting payment. I called was told to allow 30 to 45 days for resolution. 10/16/2024 I received a 2nd request for payment. I called again. The representative said there was double billing. She would begin an investigation. Additional information would be sent in 35 to 40 days. 11/24/2024 I received another bill stating that unless paid it would be turned over to a collection agency on 12/24. I called and was told to allow 30 to 45 days for investigation. It appears the bill has been paid. I don't want to pay the $185 and I don't want to be harassed by a collection agency. Please provide guidance.

  Customer Answer

  Date: 12/25/2024

  No I have not heard from them.

   

  Your system is very cumbersome and not very user friendly.

  Thank you for looking into this matter.

   

   

  Customer Answer

  Date: 01/01/2025

  I have heard nothing from the provider.  I have tried several times to enter information into your system and I cannot populate the fields.  Please advise.  Anything you can do to investigate this group will be helpful.  My sense is that I am not the only one struggling with this issue.

  Thanks.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Radiology Alliance in August for a balance of $85.32. I submitted this bill to my car insurance company and they mailed a checked on 9/13/2024 to the ** Box on the bill. Radiology Alliance cashed the check on 9/23/2024 as the ins company sent me the information showing it cleared. At the beginning of October I called because there was still the balance of $85.32. I was asked to provide check number, date mailed, etc. I provided them with all this information Nx they said it would be sent for review. I checked yesterday to see if balance had cleared and it hadnt. I called Radiology Alliance and they advised it was never sent for escalation and that they show they have not received anything but they have clearly cashed the check. They have no business office number to talk to anyone except their billing number. I even tried to call the ** location the test was performed at and they couldnt provide me with any kind of phone number.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Radiology Alliance 8 months after a visit to ER TristarSummit in *********. The bill I received had incorrect information including: incorrect insurance and an incorrect *** code and incorrect procedure. I sent TWO certified/return receipt letters to Radiology Alliance explaining the problems and included copies of information supporting my assertions. In response, Radiology Alliance sent me a second, uncorrected bill that included a notice that the bill may be sent to collections. I called Radiology Alliance on September 4, 2024 to get more information and dispute the code. At the close of the call, I was assured that my account would be on hold and put into a review and they would notify me of the outcome. Today, October 14, I received a text from ***** ****** ***************** in *********. Yet I have never received any notification about my bill from Radiology Alliance. I would like Radiology Alliance to correct the *** code and adjust the bill. I would like Radiology Alliance to take the bill out of collections and to remove/retract any reports to any credit reporting agencies. Radiology Alliance read/interpreted an ultrasound yet they billed for an entire procedure. Additionally, they used a *** code that differs from the description of services in the visit record and also differs from the *** code used by the hospital itself for the procedure, and at an amount that far exceeds the fee recommended by the **************** of Radiology. The procedure and service was provided by the hospital and paid for by me. I have copies of my records and billing to prove this, and have provided copies to Radiology Alliance in both ***** and ********* (twice). I am hoping the BBB can help. I will be contacting the hospital's ombudsman for further help as well. Thank you for your time and efforts, I appreciate it.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ****** ****** had an accident on 6/9/24 and was treated in the ** at tristar greenview bowling green ky. ******** covered the treatment except they would not pay for the ** scan at $554 dollars. ******** sent us an *** showing what they paid and told us we didn't owe the $554. I got the 1st bill in July, I called Radiology Alliance and explained that we didn't owe the bill. I was told to disregard the billing. I got the 2nd bill in August, I called and was told disregard they would reprocess it. In September I get another billing for $554 and that if I don't pay within 30days it will be turned over to collections. I called ******** and they said do not pay, you do not owe. I was told if Radiology Alliance continues to bill me, ******** will pursue a federal violation process. I have since wrote a letter and sent a copy of the *** to Radiology Alliance. I have received no reply from this company and I am concerned that they may turnover to collections. I would appreciate your looking into this matter,because ******** wheels turn slow and I don't want any credit problems.

  Business Response

  Date: 11/13/2024

  Good Morning,

  The patient was sent 2 statements for the charge balance that remained after receipt of ******** Payment/EOB noting services did not meet medical necessity for payment. There are calls documented indicating efforts being made the Patient to resolve the balance due whereas the charge in question was routed internally for A/R & Coding review and resolution.

  Root Cause: It is determined after further research that the Prior Authorization # required for claim submission to the Payor was not received as expected during data transmission received by the servicing Facility.
  

  Steps towards Resolution: 9.26.2024 Applied Full Professional Courtesy Adjustment to Balance Due. No ************************************************************************ takes both the clinical and administrative experience of our patients very seriously. If your office has any further questions or requires additional information or clarification in this matter, please contact us at ***************************** .
  

  Sincerely,
  ***** M

  Client Relations

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radiology Alliance is charging me an incorrect amount for services received 2/14/24 and 2/22/24. My insurance benefit statements reflect the adjusted amount from $760 to $228.64. I have called the Radiology Alliance billing number multiple times since March to have them update my account and every time I get someone new on the phone, they tell me they will push it through to the right department, but clearly they have yet to do so. Now I received information that this bill has been turned over to collections which is infuriating given how many times I have tried to resolve the matter and pay them what I rightfully owe. I have uploaded my EOBs to the Radiology Alliance email that they provided, and my insurance agent has done the same. As always, I am happy to pay the $228.64 that I owe, but $760 is not correct and my insurance benefit statements prove such. I appreciate your help with resolving this matter once and for all.

  Business Response

  Date: 11/13/2024

  Good Morning,

  
  I am writing in response to the complaint received. Upon investigation, our *********************************** identified the following:

  Account review confirms the Patient called in for resolution of the presented concern whereas each time the Account was routed for review of the suspected Incorrect Payment Posting. Escalated review was requested on 9.26.2024 given the previous attempts unresolved. It is determined that the official EOB received and digested by ***** did not reflect the Adjustments as documented on the file as given by the Patient. Corrections were made to the Patient Account on 10.10.2024 and an email was released with the correct balance owed by the Patient. Account is now in a resolved/closed status.
  
  Radiology Partners takes both the clinical and administrative experience of our patients very seriously. If your office has any further questions or requires additional information or clarification in this matter, please contact us at ********************************************. 

  ***** *.

  Client Relations Partner

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of service 10/19/2023 I disputed this bill. Location: reflects on the bill ********* East Family *********** PCP is Dr. ******* located at ***************************************************. All of my x rays are done at *********************** in *********, **. I have never been to ********* TN for x ray. The ** that read the x ray is not reflected on this bill. I never got a bill until July 2024. The first bill was generated 07/05/2024. Why was a bill sent 8 months after the date of service and the insurance was never billed? I called Humana on 07/24/2024 spoke to ***** no claim on file. ****** confirmed this date of service is past timely filing and the balance should be written off. I called the billing **** for Radiology Alliance my daughter spoke to ****. **** said Dr. ******* ordered the x ray. My daughter and I told **** the location is wrong on the bill. **** said he was sending the account over for review allow ***** days. Then 2nd bill came statement date 08/14/2024. The bill reflects final notice. That was the 2nd bill I received and final notice. **** said the account will be on hold. Why was another bill generated?? **** also said the **** was on hold after date of service due to contract issues. The acct was removed from hold status and to bill me. Humana was never billed. Get your c*** together. The balance should be written off per Humana. I want a zero-balance letter mailed to me. My daughter called Radiology Alliance today 08/22/2024 spoke to some asian gal. She said the account is on hold and disregard bill. It has almost been a month and nothing resolved.

  Business Response

  Date: 11/13/2024

  Good Morning,

  We are writing in response to the complaint received by Radiology Alliance.

  Upon investigation, our *********************************** identified the following:

  The charge was incorrectly routed for adjudication upon charge post whereas this was identified and a task was initiated in Feb '24 for reconciliation to bill the Patient Payor. Review determines the Patient was issued the statement incorrectly and Payor was not billed as per expectations. Account notes do validate the Payor was billed after the call in was made by the Patient Representative and response received from the Payor allowed for balance adjustment due to Timely Filing. No Patient Responsibility exists. Account is in a resolved/closed status.

  Radiology Partners takes both the clinical and administrative experience of our patients very seriously. If your office has any further questions or requires additional information or clarification in this matter, please contact us at ********************************************. 

  Thank you,

  ***** M

  Client Relations Partner

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service 4/8/24 I received my first bill with a statement date of 5/10/24. Amount ******.I thought I had paid this bill which was my mistake. I noticed this on July 16th. I called and let them know I paid ****** today and would pay the rest at the end of the month. The guy puts me on hold comes back off mute and tells me I have 3 days to pay the remaining balance (*****) or it goes to collections.I do believe the law states 180 days now for healthcare bills not 90 days! It's hard to pay when you have several bills you are paying!

  Business Response

  Date: 07/29/2024

  Account reviewed.

  Patient was issued (2) Statements on 5/10/2024 & 6/19/2024 reflecting the balance owed as Patient Responsibility after Insurance adjudication. It is usual and customary after 2 statement cycles to route to Delinquent stage prior to Collections status.

  For future balances owed, whereas the Patient is unable to pay the balance in full at time of statement issue, it is suggested to request a Payment Plan which will ensure the Account does not proceed through additional stages. Please feel free to use the following email for future billing inquiries/needs: ******************************************** 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 21996523
  
  I am rejecting this response because: it is against the state law to turn someone over to collections in that short period of time. I also called and stated I would pay half the bill and 2 weeks later pay the remaining balance. I was told I had 3 days. I would completely understand if you went by the law and I was delinquent for time period of the state law. People work hard to keep their credit clear! This company does not go by state legislation and laws. It's not the first time the company has been found for fraud. I went ahead and paid the bill as I did not want my credit ruined. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an X-ray done. I arranged to pay for it in 2 payments via phone payment. It was paid in full. Then I saw that they had taken the entire amount ($103.12) that was already paid in those 2 payments out of my checking account. I called on ********. I was told it would be credited in 30 days. I asked how they took this out of my account without my permission & the person I was talking to played dumb & acted like they didnt understand me (obvious poor English) & kept saying it would take 30 days. Its not credited & it has been 32 days. I tried calling again & just wasted 1 hr on hold listening to repetitive bad music. I am genuinely concerned that these unethical individuals have been able to use my checking account at their own ************** want my money back. There is no telling how many poor little, old people they have double billed & taken their money. If they were more approachable & did what they said they would do I could chalk this off as a mistake. But thats not how its looking.

  Business Response

  Date: 07/05/2024

  Patient Account review complete.

  It is determined Patient engaged in a Payment Plan for balance due after Insurance processed their claim. Delayed payment routing/posting resulted in error in balance owed by Patient. Unable to confirm Patient statement of payment taken out of account without permission. Account was sent for Refund to be initiated on 5/20/2024 in the amount of $103.12 to original method of payment. Outreach to Patient this date to request review via their Banking institution. No Answer/Left Voicemail requesting return call.
  

  Radiology Alliance considers this resolved unless Patient disputes otherwise.

  ****************

  Client Relations Partner