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Business Profile

Identity Theft Protection

ReliaShield
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Relia shield claims to repair your credit and offer I deny theft solutions watch over your emails and accounts. Since I signed up for the service I had nothing but problems with them when I became aware of possible I identity theft and compromised accounts and money transferred from accounts I called them and let them know and nothing still.

    Business Response

    Date: 01/23/2023

    We are sincerely apologetic for any confusion and would like to provide clarification on this matter. In May 2022, this client called us and we opened a restoration case for him, discovering multiple items that needed to be taken care of. A member of our supervisory team reached out at that time and the client didn't respond. Our restoration partner, CSID, reached out to him, however after the initial call the client stopped responding. CSID left 3 voicemails and sent 2 emails without a response to from the client. After that number of contact attempts, our system triggers the case to automatically close until or unless the client reaches back out. The client did finally reach back out to us in October 2022 and the case was reopened, which started the same follow-up cadence.  After contacting him three times via voicemail and twice via email without a response, the system defaulted to closing the file once again. Just over a week ago, the client reached out via email to complain, yet he continues to not be respondent to any outreach from ****** or from our restoration partner.
    A member of ****** management has attempted to make contact via email and phone call again today but to no avail. We are doing everything we can to get in touch with him, and are committed to assisting with his problem if he will communicate with our team.

ReliaShield is BBB Accredited.

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