Reviews
39 Customer Reviews
Review from Darlene V
5 stars12/05/2024
I am so happy that I switched from ***** **** to using Zander. They really do what they say. They find you the best price ever.Review from Valarie N
2 stars09/07/2024
I haven't had issues with the Zander Identity theft, but I have never had an actual claim for anything. Where my problem lies is with customer service and ease of use of the product. Their website has become extremely basic and you can't do anything online. I was planning to upgrade until this fiasco. The main site says to log in and upgrade. I logged into my account, but no where to upgrade or change the type of account. You have to call. I called and the system has a "high call volume". Maybe offer the ability to do things online. Asked for my zip code, I entered, and it just said "1 for yes and 2 for no". To what?? It reset my password. I don't have time for this. If they can't handle simple customer changes, I have zero faith in their ability to handle an actual crisis. Looking for a better service and canceling this account. Which I can't do online. Not impressed with their service and I have been a member for years.
Zander Insurance Response
09/09/2024
Thank you for bringing this concern to light. It is true that certain customers -- those who have been with us since the product's beginnings -- still remain on an older system that does not currently support online upgrades. Efforts are underway to transition all accounts to the latest platform, which provides enhanced online functionality, including the ability to manage and upgrade services independently. This process has taken longer than anticipated, but it remains a priority. A manager has reached out to offer direct assistance in navigating this issue and ensuring that any further needs are addressed promptly. Customer service is of the utmost importance to us at Zander, and continuous improvements are being made to enhance the overall experience. We are terribly sorry for the frustration caused and we aim to make it right.Review from Kim B
5 stars09/04/2024
So far so good Keenan G******* was able to find me less expensive auto insurance for lower price with more coverage as long as I pay up front - very happyReview from Christopher A
5 stars08/06/2024
In corporate America today, most employees could care less about their job. Not with Zander. My experience exceeded my expectations and I was blown away by their level of professionalism, friendliness, and helpfulness. I never felt I was being "sold to", but was provided with the information I needed regarding the life insurance options available. My wife and I are now fully covered by ******* ****, thanks to Zander.Zander Insurance Response
08/12/2024
It was truly our pleasure to assist you and your wife, *** *****. We are happy to have been able to help you secure this important coverage! Thank you for your business and your kind feedback.Review from Bronson R
1 star08/01/2024
They mad a mistake on my auto policy assigned me liability when I specifically asked them for full coverage insurance, and now that my wife has recently been involved in a car accident they tell me we only had liability. Why would I put liability in a vehicle that I’m still paying for please make it make sense?Review from Alex R
5 stars07/17/2024
Zander Insurance has made the process of getting insurance incredibly easy. I called Zander to ask questions about a policy, and for an hour, one of the agents, Bridget, answered all of my questions and walked me through the entire process. It was the best customer service, for something extremely important. I would recommend Zander Insurance to everyone.Review from W B W
5 stars07/12/2024
Sunday acted quickly to provide me options and an ultimate resolution that met my needs. I feel comfortable and safe with my auto, home, and identity theft insurance needs being met by Zander Insurance and my account manager Sunday. The service I receive is prompt, professional, and accurate. Wanda in SCReview from Sayer B
5 stars07/03/2024
Had an issue with my auto policy. It was a billing issue. I contacted Zander insurance and got immediately transferred to a customer service agent to help and assist with all my comment and concerns. I spoke with the agent (Lateris). He was very informative, patient and understanding. He quickly resolved my issue and left me feeing happy for choosing Zander insurance. Again, agent (Lateris) was beyond professional and accommodating. Thanks again for the help and time today man.Review from Mike M
5 stars07/03/2024
I should have acquired Zander insurance a long time ago !! I received the best quality insurance I have ever had, and Luke saved me a bunch of money on my home and auto insurance. ****** is right !! And the fact that he recommended them is all I needed!! No need to shop around anymore, the are so knowledgeable about my coverage needs and the process was fast and very easy !! I recommend them highly !!Review from Charles S
5 stars06/27/2024
I have always depended on Zander to make sure that I am getting the best deal on my insurance, and they have always come through for me
Customer Review Rating
Average of 39 Customer Reviews
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