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Business Profile

Insurance Companies

Wilton Reassurance Life Company of New York

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wilton Reassurance Life Company of New York's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wilton Reassurance Life Company of New York has 3 locations, listed below.

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    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a prior policy with North American life insurance policy on 11/26/2002, my monthly payment was *****. On 12/2023, twenty one years after I signed with North american life, I was notified that my monthly payment would be ****** per month, upon further investigation I found that Wilton Reassurance company took over my life insurance policy when it expired in 2022, Wilton FAILED to notify me, and took eleven payments of ****** from February 2023 through December 2023, it was not until they sent me the december 2023 notification that I had realized they had already withdrawn ********, upon discovering this 1200% increase I immediately notified the bank to stop payment, the bank returned two payments totaling ******, I then terminated my policy with wilton and requested a full refund (less the banks returned funds) Wilton refused. At no time did I receive a notification from Wilton although Wilton says they sent one, and at no time did I give Wilton permission to take my funds. I request a full refund.

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An extra payment was made on a life insurance policy. A refund check was issued but not cashed in time before becoming invalid. Multiple requests have been made for reissue of check. Its been several months with no satisfactory outcome.

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a life insurance policy with Allstate until they sold my policy to Wilton Reassurance Life Company of New York.I sent a surrender of policy to these people in February 13,2024 They said they sent a high amount check to me on Feb 17. I never received that check.I called to have that check cancelled. They said they would mail a new check March 11 after cancellation. They do not have a new check number for me. I gave them a new address. I still don't have a check. as of March 26th.

    • Initial Complaint

      Date:03/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 5/30/23 Wilton Reassurrance Life Company of ******** purchased my Moms Annuity from Allstate Insurance. After my moms passing and Having filed all required documents and getting a correspondence that my claim is in review, I thought I would hear back from them. Three months after that correspondence I have not heard from Wilton. I call week after week to follow up and no one has an answer to my claim. At each call I am told they are still reviewing my claim, and have no resolution - payment due to me for over 3 months now. I follow all their instructions to call back week after week. Even so called supervisor cannot give me an answer. This annuity claim relates to me as a beneficiary (since my mother's passing). I am seeking immediate resolution but especially to report Wilton to BBB. Thank you.

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate sold an annuity I have had with them since the early 1980's to Wilton. I contacted them in January 2024 seeking full surrender. As of March 22, 2024, I still have not received the funds, even though all the paperwork was filed and in numerous phone conversations, I have been told it's in process and on the way. I know they have my correct mailing address because I have received mail from them.

    • Initial Complaint

      Date:03/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a written request for a copy of an annuity contract along with the a $25 check.The check was cashed on 1/25/24 with the expectation that the copy of the contract would be received within 7-10 business days.As of 3/18/24, the contract has yet to be received. Numerous calls since 1/25/24 to this company have resulted in the same response, that "the request is in process" even though I have demanded that the request be expedited.I have spoken to 2 supervisors and despite the promise that the supervisors would personally see that the request be expedited, the copy of the contract has yet to be sent. All this in the context that this company has been in possession of the $25 fee since 1/25/24.Please email me if more detailed information is required for the BBB to follow-up this complaint with Wilton.Thank you.

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally had life insurance policy with Allstate, its been taken over by Wilton Reasurrance Life . My original policy had a waiver that if I became disabled it would convert to permanent for life and I would not need to pay anymore premiums . I did become disabled so the policy did what is was supposed to and converted without any premiums on my part. Wilton recently sent me a letter stating my grace ****** had lapsed there for my policy was no longer valid. I lost my mind and called immediately to inform the representative that someone made a terrible mistake, first of all by never sending me a bill I should never receive or any correspondence stating that my policy was in any danger .Now I'm in the middle of waiting from a response from them in the mail! Who does that ! This is unacceptable , playing with my life now and worried what if something were to happen to be until I get a response . Worst company ever ! I will have to get some legal help !

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate sold my and my wife's life insurance policy to Wilton Re. They have been extremely difficult to work with so my wife canceled her policy over the phone and by completing the required paperwork. Wilton Re continues to send notices of non-payment and has canceled the policy due to non-payment. I have asked them to correctly classify the policy as being terminated by owner and i can't get anyone at the company do so. I've tried customer service and sending emails. Am unsure how this company has a license to issue ********************** and it should be shutr down by regulators.

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently as of 4/24/23 WiltonReassurrance ******** of ****purchased my sons Life Insurance Policy from Allstate Insurance. I purchased this policy for my son ******************************* on 10/20/91 and have been making quarterly payments to Allstate since then. As of 10/20/22 I had them deduct the monthly payment in the amount of $17.67 from my checking account which they were doing until 10/24/23 all of a sudden they stopped deducting the payments. I called to find out why and the gentleman just hung up on me. So I had ***** called and cancel this policy and to send either him or myself the payment refund check. He sent back their surrender request form on 1/4/2004 and were suppose to get back to him with the exact amount due. They did not do this. On 1/11/20024 they deducted November and Decembers payment in the amount of $35.34 from my checking account after they received the surrender request form. All we are looking for is the money I paid into this policy and cancel it. They did not take out January's **** payment.The quarterly payments I paid from 10/21/1991 were in the amount of $57.60 and as of 10/22/22 they were taking out $17.67 per month from my checking account. I am sure you are going to need the policy number which is ********* in the name of *******************************. Please email me if you need any other information.

      Customer Answer

      Date: 02/13/2024

      The BBB has received a response from the consumer:

       

      From: ************************* <******************>
      Subject: 62708238B809C

       

      As per your email dated 2/8/**** complaint ID ********, ******************************************* ******** of ********.  I have heard back from them and this has been resolved.  Please consider my complaint to be taken care of.

      I do appreciate your checking into this for me.

      *******************************

      *********************************

      ***********, ********  14224

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This relates to a life insurance benefit claim (I am beneficiary). Having filed all required documents in timely basis and complete, have had to contact Wilton over 10 times yo follow up and have no resolution (payment due) for over 3months. At each call I am told they are working on it, being processed or other non-committing response. Despite following all instructions for follow up (calls, emails) continue without resolution. This related yo a benefit from the passing of my aunt, it is also distressing to have to go over details repeatedly related to her passing. When asked how to have more detail or speak to supervisor or other means if recourse, I am told there is none and just to call back the following week. The instructions at one point were not followed, so required also inquiry into why. I am writing seeking immediate resolution but also to report to BBB so this doesnt happen to others specially at a sensitive time. Thank you.

    Wilton Reassurance Life Company of New York is NOT a BBB Accredited Business.

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