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Business Profile

Jewelry Repair

Fast-Fix Jewelry and Watch Repairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TOOK MY SOLID GOLD BRACELET TO HAVE LOCK FIXED WHEN I PICKED IT UP IT WAS NOT THE ONE THAT COMPLETED MY SET OF THREE NOR DID ITS ENGRAVING AS MY OTHER 2 THEY GAVE ME A DIFFERENT BRACELET I TOLD THEM THEY WERE WRONG AND THEY REFUSED TO EVEN REPLY I CALLED THE POLICE SAME DAY THEY REFUSED TO GIVE ME MY ORIGINAL BRACELET BACK SAYING THEY TOOK A PICTURE EVEN IF SHE DID *** THEY REFUSED TO GIVE ME MY ORIGINAL BRACELET FRAUD AND THERE FACES WERE EVEN WEARING SMERKS THANK YOU

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 10, 2022/07/28) */ The customer came in on June 26, 2022 at approximately 1 pm to inquire about a repair on her bracelet. At 1:05PM her ticket was created under her name and phone number, a written description of the item was entered and a 2 photos were added, both time stamped at 1:06PM. Upon her return to the store, she stated that she was not happy with the repair, to which we responded to by not charging her the $39.95 she was originally quoted. She then left the store with the bracelet repaired. Per my employee she then cam back into the store a few minutes later with the claim the bracelet wasn't hers. The associate pulled up the repair ticket to review and showed her that the intake photo matched exactly to the item in her hand. She once again left the store with the bracelet. To the best of my knowledge she did not make any further inquires to us directly. We then received notice from our corporate office that she reached out to them, also claiming we did not return her item. We gave them the same information that we gave her. I will attach below a copy of her original ticket which shows the time of intake and the photos which also are time stamped at intake. We have also reviewed all jobs taken in since hers and there has not been a second item that would resemble hers to possibly get mixed up with. Additionally, I also looked at the 2 other profiles of the same name and there were no current tickets written up with in 6 months of her visit. At this time we have no reason to believe the item she has now is not hers as it does not appear it was mistaken for another job or filed incorrectly.

Fast-Fix Jewelry and Watch Repairs is NOT a BBB Accredited Business.

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