Business ProfileforTrue Friends Moving Company, LLC

DO NOT BOOK! Unless you want to pay double your estimate. Facts: - This company estimated 6-8 hours for a move of 3 bedroom home with 1 hour drive to storage. - Husband and friend rented truck and moved 1/3 of our stuff to decrease movers time to save money and did this in 3.5 hours with a 30 minute drive. - Company took 11.5 hours moving our stuff - at $199 per hour plus $199 “service charge” - I contacted them to hopefully explain how this move shouldn’t have taken so long and why, and they offered $100 credit back but ONLY if I signed an agreement saying “By acceptance of the above settlement, I hereby voluntarily wish to withdraw from any open claims or complaints to any state, city, government, insurance, consumer public groups such as the BBB, media organization, internet website and/or credit card agency."   Do not fall for the lies - this is a scam. Go with a different company to save money and time.

Hi ******, We regret to hear that you felt your move took longer than expected. We strive to provide a smooth and timely service, however, there are times when unforeseen circumstances can impact the overall time of the move. When Sales books a move, we don’t guarantee an estimated time or cost. We bill per hour and charge the customer for however long it takes to complete their move. Your move was booked for a full day of service. Sales “estimated” your move may take around 9 hours to complete. The hourly rate and service charge mentioned for your move are reflected on the estimate that was emailed to you on 6/18/24 at 10:38 am. Our system reflects this email was opened on 6/18/24 at 10:56 am which was 3 weeks before your scheduled move date. We apologize for any misunderstanding during the booking process. After evaluating your move further, we show that our Resolutions Manager has been in contact with you since 7/12/24 addressing the concerns you have raised regarding the overall time of your move. While further reviewing your move, the crew moved a 3-bedroom home with 1 flight of stairs into a storage unit which also included 1 hour of drive time from the origin to the destination address. Our Dispatch Manager was also notified during the duration of your move that the location of the storage unit and where the truck had access to park, required a long walk. Moves with additional walking, elevators and stairs can experience delays depending on the obstacles that may occur while moving items. We truly apologize for any inconvenience that may have been caused. After reviewing your communication with our Resolutions Department, you originally demanded a refund of 5 hours and 30 minutes from your recent move. Your recent demand was for a refund of 3 hours and 30 minutes. After careful consideration and a thorough review of the circumstances of your move and considering all factors of your move that can influence the duration of the moving process, we regret that we are not able to provide a refund for the demanded amount. Although we are not able to honor the amount requested, we have offered a resolution for any inconvenience you may have experienced to reflect our commitment to addressing your concerns and overall customer satisfaction. You have declined the offer. We take all feedback seriously as we strive to provide exceptional customer service. We hope you allow us the opportunity to resolve your concerns. Thank you for taking the time to engage with us regarding your recent experience.