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Business Profile

Nail Machines

Luminous Nail Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Machines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a mani/ Pedi and the nail tech handled me roughly without verbalizing to me what she was doing. She use a nipper, toe nail clipper and another nail tool without spraying it with alcohol or removing it from autoclave. She filed my nails incorrectly and nipped my cuticles to the point where they started bleeding. I have dead skin hanging off my feet after she carelessly scrubbed them. This is my second bad experience at this salon. I will not be going back.

    Business Response

    Date: 05/18/2022

    Business Response /* (1000, 8, 2022/05/16) */ My name is *******. ****** the owner of Luminous Nail Bar. Few weeks ago one of my Nail Tech. Service the customer was roughly and unprofessional. First of all I apologize to customer and I would like to have the customer back to my shop. Consumer Response /* (3000, 10, 2022/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't feel comfortable going back to a business where I could potentially be roughly handled again.

Luminous Nail Bar is NOT a BBB Accredited Business.

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