Business Profile

Cyber Security

Kroll

Headquarters

BBB Accredited Business A-Rated by BBB

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Initial Complaint
02/01/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was part of this settlement but I never received the check and I only received a 1099. Contacted customer service manger multiple times and their response was we are not reissuing any checks. This is despite the court papers stating the reimbursement period is within ******************************************** an appropriate time ********** of the settlement: ******* ET AL V ************************* ET AL
Business response
02/03/2025
Hello,
A payment for this Settlement will be issued February *******. A check will be reissued on that date.

Thank you,

Customer response
02/05/2025
Kroll.responded : A payment for this Settlement will be issued February 12, 2025. A check will be reissued on that date.
I will need more time to respond if I am satisfied or not.
i will reply once I receive the check.
Thanks!
Customer response
02/06/2025

Complaint: 22887736

I am rejecting this response because:
Kroll response is:,
A payment for this Settlement will be issued February 12, 2025. A check will be reissued on that date.
BBB wants a reply within 10 business days (from the date 2/2/2025) and I dont want to close the complaint until the check is received

Sincerely,

***** ****
Initial Complaint
01/31/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A former T-Mobile customer, I am apparently included in a class action settlement that is being handled by Kroll's *********************************** On 13 December 2024, I received an official looking email instructing me to register for identity protection services as part of my settlement. Two things about the email give me pause, however. First, it was sent from a domain "************" which is not obviously associated with one of Kroll's domains. Second, the email directs one to Kroll's dedicated website for the T-Mobile settlement for information, but, upon visiting the official website, one finds that the official website makes no mention whatsoever of any such email or offer of identity protection services. The official website simply reports, essentially, that the settlement is still pending. Since registering for the identity protection services involves disclosing virtually all of one's personal information, it would seem prudent to ascertain the veracity of the email before proceeding. In addition, a quick online search revealed many other parties that were concerned over the emails. As a result, I used the email listed for additional information on the official Kroll settlement page to inquire twice about the legitimacy of the email received. I received no reply to the first email, and received a seemingly automated response to the second from a yet altogether different domain that, once again, directs one to the official T-Mobile settlement page for more information, that page still containing no mention whatsoever of the identity protection service. I suspect that these emails are entirely legitimate, but I cannot explain why the official settlement website does not contain any mention of this part of the settlement! At the very least, Kroll's management of this matter seems highly unprofessional, and I want clear confirmation that these emails are not a scam before I divulge all of my personal information.
Customer response
02/11/2025
Dear BBB:
Thank you for your efforts. I have not received any contact from the company yet.
Sincerely,
***** ********
Business response
02/11/2025
Hello,
Your claim was determined to be a valid claim for ************************** and we sent you an activation code which you should use at the website,***********************************************************************, to activate your Identity Defense Services.

Thank you.

Customer response
02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and, on the basis of the confirmed information provided, I am satisfied that the emails in question were legitimate. As a result, this matter is resolved.
I will re-emphasize, however, that the minimal communication from this business does not inspire confidence in their professionalism. Why do they not update their official website with this information, thereby saving everyone a lot of trouble? Why do they not respond to emails sent to the email address that they provide for questions? I cannot answer these questions, and apparently they can't either. I'm not impressed.
Sincerely,

***** ********
Initial Complaint
12/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In re: FTX Trading Bankruptcy claims, I have uploaded proof of address many times with the requested documents however it still does not upload. **************** representative support line only seems to answer in redundancy without solving the issue.
Business response
01/03/2025
Hello ********,

We would be happy to try to resolve any issues you are having updating your address but require additional information to do so. In order to further assist you, please confirm if you are referring to uploading proof of address documents for the FTX Customer Portal *** process, tax document requirements for distribution, or for the ******************** Provider selected.

As the claims and noting agent for FTXs chapter 11 cases, Kroll does not have access to the *** portal. Please refer to the **** below, which provide additional information regarding various ***-related topics: *********************************************************************

Additionally, **** regarding tax requirements can be found here: ************************************************************************* and information regarding the ******************** Providers, can be found here: **********************************************************************.
As mentioned above, if you are able to provide more details regarding the issue you are encountering, we will be better able to direct your inquiry. Please feel free to reach out to ************************************* or ************ for additional assistance.
Initial Complaint
12/26/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In BBB complaint # ********* the company said they would mail a check shortly. Kroll said they agreed my bank payment was unsuccessful.I tried to contact Kroll by the website.I still get message all payments were sent by ACH, and that I need to request a paper check. I want Kroll to tell me time frame when will they mail my check. Please have Kroll confirm they will mail a paper check. And they should update status on their website of this. Claim # WCF0000225 Class member # *****DMQ5235Z
Customer response
01/09/2025
Attached is the copies of Kroll payment received on 1-09-2025 by FedEx.

The matter is now considered resolved. The payment was 8.97. Was mistaken about a $50 payment.
Initial Complaint
12/18/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
How did this company get my personal email address ? I've never had medical appointments at ******************* Class Member ID: 83126CCSCGGJJ IF YOU RECEIVED THIS NOTICE, YOU HAVE BEEN IDENTIFIED AS A PERSON RESIDING IN THE ************* WHO IS, OR WAS, A PATIENT OF DEFENDANT UNIVERSITY HOSPITALS (UH) AND LOGGED INTO THE UH PATIENT PORTAL OR SCHEDULED AN APPOINTMENT THROUGH UHS WEBSITES BETWEEN JANUARY 1, 2016, AND DECEMBER 31, 2022.
Business response
12/19/2024
Hello,

A call was placed to Ms. ******* All options under the Settlement were explained along with how the Notice program for the Settlement is planned.

Thank you!
Customer response
12/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
12/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am reporting to Better Business Bureau that this corporation needs to send me letter that shows I am not involved in the T-Mobile class action settlement case. I sent my exclusion request through **** certified mail and T-Mobile has made three defamatory comments to other third parties. Stating I am in the case and that is not true. ******* ********* has stated this in three letters that were sent to me.
Business response
12/16/2024
Hello,
An email was sent on 10/7/2024 confirming that we have received your opt-out.

Thank you,

Customer response
12/16/2024
This business said they received my exclusion. My name is not on none of the exclusion list. Please see attached copy of the 400 plus. My name is not on the court records and I am demanding that you all reach out to the judge and add my name to this so I can get my funds from the data breach incident.
Customer response
12/16/2024
This business said they received my exclusion. My name is not on none of the exclusion list. Please see attached copy of the 400 plus. My name is not on the court records and I am demanding that you all reach out to the judge and add my name to this so I can get my funds from the data breach incident.
Business response
12/17/2024
Thank you for contacting Kroll. Your opt-out was mailed after the deadline and was rejected as lated.
Initial Complaint
12/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a claimant in the class action for Aurora Pixel privacy case. I've sent them countless emails on their website since October 2024 requesting a paper check. Due to my bank I have on claim was closed. I am requesting a mailed paper check. I continue to get *** around by them I am unable to upload documents to share with the BBB at this time due to website tech issues.
Business response
12/04/2024
Thank you for your email. Kroll ************************* has identified your electronic payment for the Settlement as a failure and *** will be mailing a paper check to the address we have on file shortly. Thank you for your patience.
Customer response
12/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
11/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a postcard in the mail, regarding the ****** J. ********* Data breach, that occurred in 2020. This card mentions a *** Settlement Administrator, in re ****** J. ********* Data Breach Litigation, c/o Kroll ******************************The card mentions ****** J. ********* and ***********************************************, two companies I had never heard of before receiving this card.A website, *************************, is listed for more information of submit a claim, but when I go to the website, it has nearly the same information that the postcard does. When researching the website on ******, ****** implies that the website was only created this month. November, 2024. Other websites that talk about his data breach, except on from the cyber security group Bit Defender, only have information from September of this year.The card also mentions that those impacted by the data breach received a letter from ****** J. *********. I never received such a letter. I am not sure if the website or this postcard a legitimate. When attempting to contact Kroll ***************************** through their website, via email, I get a message that something went wrong. Please try again latter. This has happened several times, so I do not know if the emails are being sent or not.
Customer response
11/25/2024
I would like to point out that Kroll's website states that it is headquarters are in ********, not **********
Business response
11/26/2024
Kroll ************************* is the Court Appointed Administrator for the ****** J. ********* Data Breach Litigation.Full details are available at: ****************************** or by calling: ************. The Settlement offers payments and **************************** services to members of the Settlement Class. The Court will hold a Final Approval Hearing to decide whether to approve the Settlement. That hearing is scheduled for February 27, 2025, at 9:00 am (CT) at the United States District Court for the Northern District of Illinois, ******* ************************************************, *************************************************.
Customer response
11/26/2024

Complaint: 22591539

I am rejecting this response because: "Full details are available at: ******************************" This is a bold and outright lie. I went to this website. It offers the exact same information as the postcard I received. It does not tell me anything, in any way, shape, or form if I was impacted by this data breach.

Sincerely,

******* *********
Business response
12/10/2024
Kroll ************************* attempted an outbound call to the number provided. The number rings to a message that a voicemailbox is not set up. If a card was received in the mail, it is believed you are a class member. The Settlement Class is defined as follows: The Settlement Class is defined by the Court as the approximately ********* individuals
identified on the Settlement Class List who were mailed a letter from AJG or GB stating that their information may have been impacted as a result of the Data Security Incident.

Excluded from the Settlement Class are the judges presiding over this Action and members of their direct families, and Settlement Class Members who submit a valid Request for Exclusion prior to the Opt-Out Deadline.

Settlement Class Members who submit valid Claims and any required documentation may receive one or more of the following, to be paid from the $21,000,000.00 **************** (i) three (3) years of **************************** services, (ii) compensation for unreimbursed documented Monetary Losses up to $6,000, and (iii) an Alternative Pro Rata Cash Payment as an alternative to claiming ****************************. In addition, Settlement Class Members who were residents of ********** at any time from June 3, 2020, to the end of the claims period (California Settlement Class Members) can submit a Claim for payment of up to $100 for their statutory claims under the California Consumer Privacy Act.
The amount of the Alternative Pro Rata Cash Payments will be determined depending on how many valid Claims are submitted,with the remainder of the **************** following payment of the Fee Award and Expenses, Service Awards, Administration and Notice Costs, CAFA Notice costs, the costs of ****************************, Claims for reimbursement of unreimbursed documented Monetary Losses, and California Statutory Payments being divided proportionally among Settlement Class Members submitting valid Claims for those awards, as explained in Question 11.

You can submit your Claim Form through this Settlement Website or download the Claim Form from the Documents Section of this Settlement Website and mail it to the Settlement Administrator postmarked no later than February 10, 2025.
Initial Complaint
11/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted by kroll in 2023 via postcard claiming I was part of a class action lawsuit involving advocate Aurora live well app ...I filed online with krolls claim form via their website it gave me confirmation I opted for a paper check..so I'm waiting for this check first time I called they said it's taking longer because there were some continue dates in court but they find me in the system I called again today it's past the ********************************************************************************************************************************************** the system but no claim form the claim form has you're name ,email,address that they see then how are they saying I didn't file so now they tell me I don't get a check ,what,? My medical information has been compromised,I had to remove my online account and I'm not being compensated that is wrong if they have my information they have to have the claim form so apparently I'm getting ripped off for the $50 they owe me from the settlement..do not trust these people they deserve a F rating
Business response
11/22/2024
Thank you for contacting **********************************. We have identified your record on file however, there is no timely claim submitted. If you have claim number starting with *** or *** please provide it so we can research your request. If the form was mailed,please provide any receipts or documentation you have detailing the timely mailing. If you have not filed timely via the website or paper, please visit: ***************************************** Documents Section where a late claim can be printed and submitted for review.If you would like to include a letter indicating why the claim should be considered timely, please feel free to do so.
Customer response
11/22/2024

Complaint: 22587766

I am rejecting this response because:

Sincerely,

**** *******
Customer response
12/10/2024
The reason I am rejecting the response from kroll is
1.they are already aware I filled out the response form online for the class action lawsuit or they wouldn't have me in their system/database
2.they are already aware I filed in a timely manner
3. They are aware I opted for a paper check to be mailed to my residence that they have on file
4.they are aware my privacy rights have been violated and I have not been compensated by this company
5.they are aware they owe me $50.00
They need to send my check everybody else got paid!
THank you

Business response
12/16/2024
An additional search has been conducted, and Kroll ************************* has identified your record on file however,there is no timely claim submitted. If you have claim number starting with *** or *** please provide it so we can research your request. If the form was mailed, please provide any receipts or documentation you have detailing the timely mailing. If you have not filed timely via the website or paper, please visit: ***************************************** Documents Section where a late claim can be printed and submitted for review.If you would like to include a letter indicating why the claim should be considered timely, please feel free to do so.
Customer response
12/16/2024

Complaint: 22587766

I am rejecting this response because:we are going in circles here as you can see they find me in their system it is not my fault their online form system does not work as I stated if I'm in the system they have my claim form it was my medical information compromised not theirs so it's easy to say what they want on the claim form I submitted was my name address,and request for a paper check probably not a lot of people opt out for paper check and therefore forgot about me I've already been inconvenienced enough it was on time their system is not once again not my fault,they owe me $50 any way you look at it

Sincerely,

**** *******
Business response
12/17/2024
Thank you for contacting Kroll. For this record there is no timely claim submitted. The only possibility for a claim to be reviewed at this time is to submit a late claim by using the website: ***************************************** Documents Section. No payment will be issued without a claim on file.
Initial Complaint
11/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a class member of the ********* settlement, and received a prepaid MasterCard for the settlement, in the amount of $13.50, however, I have tried numerous times, to redeem this, and it will not allow me to.The ONLY resolution is to receive the money that I am owed
Business response
11/18/2024
Hello,
This will require you to reach out to Blackhawk.If you are still unable to redeem payment, we can issue a check once we receive the funding back from *** for all e-payment failures (40 or so days from today).

Thank you,
Customer response
11/18/2024

Complaint: 22566967

I am rejecting this response because:

YOU sent me the payment, so YOU are responsible for correcting any issues, send me a physical check, since I just tried again to redeem it, and it still does NOT work. This is fraud, and I do NOT appreciate it.

Sincerely,

****** ******
Business response
12/10/2024
Thank you for contacting Kroll ************************** You can reach out to ********** services directly by calling: **************. Their representatives can assist with obtaining the card proceeds. Additionally, if the card cannot be redeemed, we can issue a paper check to the address we have on file. These paper checks do take time to issue, about 60 days from today, December 10, 2024. Thank you for your patience.
Customer response
12/16/2024

Complaint: 22566967

I am rejecting this response because:
YOU sent me the email with the details on how to activate the prepaid card, therefore, YOU and YOU alone are responsible, I will NOT spend my valuable time calling them, when YOU are the ones who did NOT do your job
and provide payment as stated. If I am forced to call and deal with this, YOU agree to pay me $100 per hour for my time, with a one hour minimum.

Sincerely,

****** ******

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