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Find a Location

Harrow has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Harrow

      102 Woodmont Blvd., Suite 610 Nashville, TN 37205

    • Harrow

      Ledgewood, NJ 07852

    • ImprimisRX NJ

      Ledgewood, NJ 07852

    Business ProfileforHarrow

    Pharmaceutical Manufacturing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Harrow has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Harrow

        102 Woodmont Blvd., Suite 610 Nashville, TN 37205

      • Harrow

        Ledgewood, NJ 07852

      • ImprimisRX NJ

        Ledgewood, NJ 07852

      Location of This Business
      102 Woodmont Blvd., Suite 610, Nashville, TN 37205
      BBB File Opened:
      9/29/2022
      Years in Business:
      12
      Business Started:
      1/1/2012
      Alternate Business Name
      • ImprimisRX NJ
      Contact Information

      Principal

      • Drew Livingston, Chief Information Officer

      Customer Contact

      • Drew Livingston, Chief Information Officer

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/30/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      COMPLAINT: business charged my credit card multiple times for unauthorized prescription refills after I called business twice and told them to CEASE sending me refills of my prescription. DETAILS: Business is a mail order pharmacy.Business has a policy of automatically refilling prescriptions. After business refilled my prescription once, I called business and told them to STOP refilling my prescription. They promised they would stop. After that phone call, business AGAIN refilled my prescription and charged me. I then called business YET AGAIN, and spoke to ***** who said there had been a mix up, and it was their error, and they would fix the problem, refund me the money, and would CEASE TO REFILL MY PRESCRIPTION. Since that 2nd phone call, business has TWICE REFILLED MY PRESCRIPTION and charged my credit card. Because the credit card is a Flexible Spending Health Card, I am unable to dispute transactions as I normally would with other credit cards. Therefore, I am requesting the business REFUND ME THE THREE UNLAWFUL CHARGES OF $54 PER PRESCRIPTION, FOR A TOTAL OF $162.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert S. S

      1 star

      01/09/2023

      This corporation does NOT fulfill its obligation to the clientele. Being a Patient, I was told a price for eye drops prescribed by my Opthalmologist. This was a Refill and unauthorized money was taken from an account which they have on file. Told me one price and then took it upon themselves to remove a larger sum of money. Company is VERY BAD!!

      Local BBB

      BBB of Middle Tennessee

      BBB Reports On

      BBB reports on known marketplace practices.

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