Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Steakley Plumbing hasnt completed a job. I called for an estimate to remove a kitchen sink, install an owner supplied sink, ****************** They quoted $250. The 1st trip the plumber did nothing, he said he couldnt move a cast iron sink w/o help. The 2nd visit his helper never showed up. After waiting @ 45 minutes he went ahead& removed it himself, connected the drain trim rings but the granite opening was too tight in one area. At that time I told him that I did not like the gap between the trim ring &the sink. He said it was because of a gasket &the location of the threads. He said he would bring a different ring out and install it. So, I hired a granite contractor to grind out the opening. The 3rd trip he came out with a trim ring with different threads and installed it. There was still a gap where water collects in the crevice created making cleaning the sink difficult &it looked different than the garbage disposal side. I told him before he left that I didnt like ******* said he would get a larger drain trim. They then sent an invoice for over $1000 & never got back to me about the trim ring. I called & they reduced the price to $750 and sent the guy back out. He comes & looks at it & said he thought it was just off center and not the wrong size& didnt bring a bigger trim ring. He again said he would look for the right size but never got back to me. Then I get a bill for $784. Again higher than what I agreed to. I called & asked them to call me back, they didnt, so I mailed a check for the agreed $saying paid in full. They wont cash the check &said they would turn it over to collections. I asked for an itemized ************** said if I send in $84 1st they will THEN send an itemized bill. Im not going to pay more than what was said on the phone unless I get an itemized bill. They refused. So now it goes to collections because they wont send an itemized bill. They need to accept the $700 or fix the sink.

  Customer Answer

  Date: 11/04/2024

  I gave up and paid their inflated bill.  I was tired of the whole thing, especially the threats of turning it over to collections.  They hold you hostage.  I just wanted to be rid of them.  So, case closed. ************ learned.