Complaints

This profile includes complaints for Elmington Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elmington Property Management

  Nashville, TN 37212-2358

  
• 

  Elmington Property Management

  118 16th Ave S Ste 500 Nashville, TN 37203-3100

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided a deposit for $775 to rent an apartment at ******************* in ***********, ********* on April 1 2025. Unfortunately, I had to cancel immediately. I explained my reasons and the staff at *********** said that that would not be a problem. They said that my refund would be returned by check to ********************************. Having not received the check, I spoke with India ******** at *********** on April 30. She said that the check was mailed, but was sent to ************** with NO STREET name shown. I have visited the South Crest rental office twice, called ********* Property management numerous times at the phone number Ms. ******** provided, left an answering machine message and sent an email. No one at Elmington has ever answered the phone. I also sent message using the contact address on the ********* website. I have had no response. All is want is to have my refund check sent to the correct address as soon as possible.

  

  Business Response

  Date: 05/07/2025

  We originally had an incorrect address. We are sending out an overnight check to Mr. ****** today, 5/7/2025 to the 9237 Hunterboro address listed on this complaint. It was truly a clerical error. 

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in heritage station apartments that were formerly managed by **************. I moved out of my apartment on December 19th, 2024. My security deposit was never returned to me because of an ongoing issue on my ledger. I finally was able to talk to the property Manager (***** ****) about my issue. She went over my ledger and fixed the issue. My final statement stated I was owed ****** cents for a partial deposit refund. ***** also advised me that ************** was no longer managing the complex and that she would forward my final statement over to the new management and ownership of the property. I called **************** and spoke with someone in the office who advised me since I moved out in December of 2024, they were not responsible for repayments since they took over the property in 2025. I let ***** know and she told me when new management companies take over, the old management company turns over funds in all of the accounts to the new owners and management companies. So the deposit account was turned over to Elmington management

  

  Business Response

  Date: 05/02/2025

  Attached is the check image for the deposit refund release. Please let us know if any additional information is required. The check has been mailed via **** directly to the complainant.
  Thank you.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is not managed they cannot keep a manager there are issues going on here maintenance can barely fix the problems and we are being charged for things that we are not even using Where is the apartment manager for this place no one in the office what is going on

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out. We want to inform you that we are in the process of hiring a new manager, and expect to have someone in place within the next week. Our leasing agent was in the office through April 7th and had communicated that, despite the lack of power and internet, she would remain available on-site to assist residents.
  
  
  Since then, our Area Manager has been overseeing the office. However, due to last weeks severe stormswhich resulted in a four-day power outage followed by a seven-day internet outageshe has been working from a nearby office to maintain communication with residents electronically.
  
  
  We apologize for any inconvenience you may have experienced during this time. At the moment, we do not show any open work orders for your apartment. If you have any outstanding concerns or maintenance needs, please dont hesitate to reach out so we can address them promptly.
  
  
  Thank you for your patience and understanding.
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I am writing to formally complain about North Lights Apartments at ****************************, citing multiple violations of the Tennessee Uniform Residential Landlord and Tenant Act (URLTA):Substandard Maintenance: Persistent plumbing issues indicate non-compliance with Tenn. Code ***. 66-28-304(a)(1)-(2), requiring landlords to adhere to health and safety codes and maintain habitable premises.?Neglected Common Areas: Common areas are often unclean and unsafe, violating 66-28-304(a)(3), which mandates landlords keep such areas in a clean and safe condition.?Misappropriation of Funds: On March 6, my rent money order was stolen and deposited into an employee's personal account, raising serious concerns about financial management.?Inadequate Response: Despite the theft, I received no communication regarding any police report or investigation, suggesting negligence in addressing criminal activities involving staff.?Intimidation: Before the implicated employee's termination, I received a text message warning of someone arriving in 30 minutes, causing significant distress.?Due to these issues, I have endured considerable discomfort and seek appropriate compensation. I urge the Better Business Bureau to investigate promptly to ensure North Lights Apartments adheres to legal standards and rectifies these violations.Thank you for your attention to this serious matter.

  Customer Answer

  Date: 04/14/2025

  Dear Better Business Bureau,
  I hope this message finds you well. I am writing to formally request the removal of a previous complaint I submitted regarding Kelsley [Last Name or Business Name if applicable].
  After further communication and clarification, I now realize that the situation stemmed from a misunderstanding. Kelsley has since gone above and beyond to address my concerns and provide support. Theyve been professional, responsive, and truly committed to making things right, which I deeply appreciate.
  I regret any inconvenience or negative impact my original complaint may have caused. It is now clear to me that the issue was not representative of the quality of service or character that Kelsley provides. Given this, I kindly ask that the complaint be removed from your records.
  Thank you for your time and consideration. Please let me know if any additional steps are required from my end to complete this process.
  Sincerely,
  Alancia wicks 

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was only a few days late to make my rent payment when I went online to make the payment they had the portal locked when I reached out to the office Mrs **** advised that I was being folded on that I was served on the 7th when I went and looked on my door cam no one has came to my door nor did I receive a late notice with a dead line advised when an eviction would be filed

  

  Business Response

  Date: 04/22/2025

  As per Ms. ********* lease rent is due on the 1st day of each month, the rent is considered late on the 2nd day of the month, late fees are assessed on the 6th day of the month Once late fees are assessed,  the file is forwarded to the attorney on the 7th day of the month, or first business day thereafter, to begin the legal process of collecting past due rent. 

  Ms. ******* did not pay her rent until March 19, 2025 resulting in a legal notice from attorney, and a filing with the courts to begin the eviction process for failure to pay rent.  Upon receipt of Ms. ********* rent the case was dismissed.  Since this event Ms. ******* has paid her rent within the 5 day ***** prior to late fees being applied and prior to the file being reviewed for collections by the attorney. 

  This process is applied to all residents at *************** 

   

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 3rd of January I bought a money order in the amount of, ****** for my rent. That was the total amount due which, brought my total to 0.00 for the month of January. I went to get help with rental assistance which was approved by St. ******* du **** and received by Clarksville heights on January 13th, in the amount of ******. It was a paper check. Payment Id ********. My issue is as following. I went up there today 2/3/2025 to pay my rent. I should have a 200 credit on my rental account balance. I bought a money order in the amount of ******. The rental company is refusing my payment because their saying I have no credit and they do not accept partial payments. I should have a credit on my rental balance from St.******* du **** in the amount of 200 considering, I paid my full balance in January of ****** and that brought my balance to 0.00. Where's my 200 credit?

  

  Business Response

  Date: 02/17/2025

  ************************* sold ******************* in October of 2023. This complaint was filed with the wrong company. 

  Customer Answer

  Date: 02/26/2025

  ******************* has acknowledged my payment from ***************************** and put it towards my rent. This issue is resolved!

  

  Business Response

  Date: 03/05/2025

  Ms. ******* was set up on a payment plan in January for the difference of rent that hadn't been charged to her account. Her rent is $826 but she was only being charged $641. This left Ms. ******* with a balance of $1,101. She agreed to set up a payment plan for 8 months of paying $137.63 on top of her $826 rent to get the balance paid in full. St. ******* ****** helped her with an additional $200 in January after she had paid her $963.63 which is why she thinks a credit is on her account however, her ledger has a balance so it went towards that. There are 2 things that can be done. 1.) She can just pay her $826 in April since they covered the payment plan or she can continue to pay the payment plan of $963.63 which would have her caught up in July instead of August. 
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in *************** apartment homes in *********,** for 4-5 and for last 2 years Ive dealt with a maintenance issue involving my shower. The shower faucet comes out of the wall and water spews out uncontrollably. The property does not have an active emergency maintenance number nor route for urgent issues. Once my water ran for an entire 24 hours before anyone came to shut the water off. When the maintenance guy finally came to shut the water off he said he didnt know how to fix it and left saying they would come back with answers. I went without water for 3-4 days. Someone from another complex came and patched the faucet turned the water on and left. Approximately 3 months later the same thing happens again, I am a single woman who lives alone and has no idea how to shut the water off in my apartment. Couldnt a get hold of maintenance so I had to call the fire **** to shut the water off. Went without water for another 2-3 days before maintenance came by. Once again instead of actually repairing the shower so this wont happen in the future the faucet was patched and maintenance darted out of the apartment. Here it is another few months later and I am deal with the same issue. The office claims their phone systems are down after being unable to reach them since the incident happened again at 12am the previous morning. Was told the maintenance person would be by to fix the issue. It is now going into day 3 and I still dont have the ability to take a shower and due to the fact that Ive had to pay an increased water bill in the past for the water spewing out for 24 hours, I had a friend come over and shut the water off. I had to shower at a neighboring apartment. After visiting the front office for a third time and no one being there, I am now in belief that there is no maintenance man on duty and I have been lied to for 2 days. Residents were also forced to pay for valet trash for months with no one picking up trash until maybe 2 weeks ago.

  

  Business Response

  Date: 02/21/2025

  See attached completed work request. Repairs was completed today. I reached out to the resident via phone however I was not able to speak directly to her but contacted the office to make sure the repairs were completed.

  Customer Answer

  Date: 02/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in December 2024 my sink was having issues draining. Currently there is stagnant water and the maintenance department has yet to come and inspect. I have reached outto the emergency maintenance line for assistance over 20 times and have yet to receive a response. I have also gone into the front office tospeak to the office manager and they stated that they did not. want to speak to any residence today. There was an African-American male who is the sitting office manager here at. Mission ********. apartment complex in ********, ***************Following my sink issue, which has yet to be resolved, my dishwasher has an active leak. In January ******************************************************************************************************************************************** the dishwasher. The active leak from the dishwasher has lifted the flooring and damage the sub flooring of my apartment And I have only lived here for seven months. This is unacceptable behavior. Can someone reach out as soon as possible to help me with this issue. Other residenceare also complaining due to the lack of structure and lack of care from this property management company. On February 14, 2025 I reached out to the property management corporate office and left four separate voicemails and different departments as no one was available to answer the call. This has been going on entirely too long and as stated above, there is an active water leak. I have also continued to pay my rent on time each month since these issues have been occurring. I have attached photos of all these issues in this complaint. Please reach out as soon as possible.

  

  Business Response

  Date: 02/18/2025

  Good afternoon, the requested work has been completed. Attached is the work order with the resident's signature. 

  Please note that we were unable to enter the unit as the resident changed the locks on us. Whenever maintenance would go and attempt to complete the work they would not open the door. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, the building is managed by Elmington Property Management whose base is in *********. The complaint is about their management of a property in ************************************************** at *****************. *********************************** main building has only one elevator in a five-story building. I suppose that must meet code, but it has proven not just to be inconvenient when people are moving in an out, but the three-year-old elevator has not been working for over three weeks (since Nov 18).. This is the second time it has been down for multiple days. . My wife had to be extricated from the elevator yesterday, in fact. Furthermore, the security arms in the parking garage almost never work. They haven't been working for more than a month. Recently, 14 cars were vandalized in the garage, including mine, with who knows how much property damage and loss. There is still no meaningful surveillance and security. On top of that, the garage is filthy.

  

  Business Response

  Date: 12/16/2024

  Hello,

  We are aware of the elevators for this building and have communicated with Mr. ******** and all residents the protocols that we are following with the elevator company that is contracted to maintain the elevator.  We ordered a part to replace the drive on the elevator on Friday which should be received an installed later this week.  We take pride in maintaining the property and sincerely apologize for the inconvenience this has caused our residents. We have also been working with the gate vendor to solve the gate problem permanently.  Unfortunately, with mechanics and technology things fail from time to time but we are always diligent in contacting the vendor to make any and all necessary repairs.  

   

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22682572
  
  I am rejecting this response because:

  I dont accept Elmingtons claim that a month without elevator service is taking pride in their management or that in 2024 it is a reasonable amount of time to get the repair done in a so-called luxury apartment complex. This is not the 19th century.  And the security gate in the garage has almost never worked reliably. The problem continued to be ignored by Elmington management. Ineffectual is the best assessment, negligent seems more accurate. 
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 01/21/2025

  Regarding the elevator, the elevator is working.  We worked with the elevator company and stressed the urgency of finding a solution that would permanently solve the problem. Rather than continue to work with their consulting company we expressed if they felt something needed replaced, to do so.  Replacing the driver of the elevator resolved the issue. Regarding the gate in the parking garage, we have sought a new vendor and are working with them on an update to the system. The gate is currently working. While we can't guarantee our resident's personal security or security to their vehicles in the parking garage, we are in the process of adding a camera system to our parking garage.  We would love to have a better understanding of what Mr. ******* is looking for to resolve his complaint.

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2024 I paid a $25 application fee and submitted an application to a property managed by elmington , called stone bridge lofts . I received an email on 11/18/2024 from the properties assistant manager to come in to finish my application and tour the apartment complex. When I sat with the assistant manager I had asked her what was the process of screening and what do they not allow when it comes to renting to tenants . I asked this because I have a closed bankruptcy on my credit report that was dismissed months in advance of my application . The assistant manager (*****) explained to me that even if a person has a recent bankruptcy they understand a person cannot file this motion again in 7 years and that it would not negatively impact my application due to they would manually check my transunion report and verify for themselves that I do not have any open negative accounts. However on 12/3/2024 I was informed that I had been denied due to my credit report . I asked for follow up about manually checking the credit report and provided a copy via email and was told they were not willing to work with me . I then asked what were my other options , and asked if there was chance I could add a co-signer due to being told that I would be fine and would be in good standing to be able to rent with the company . I have yet to hear anything back , I called elmington and tried to speak to someone higher up in management and no one has called me back . I called around 12/3-5/24. This is very inconsiderate of the company due to false information If i would have known I had zero chance of getting an approval i would have withdrawn my application . I left work and lost a hour or two to come into their office to finish out my application as well . This is disappointing and the lack of communication or the judgement provided due to a bankruptcy that is closed with someone who is in good standing is very sickening . These people are terrible heartless individuals .

  

  Business Response

  Date: 12/23/2024

  We have re reviewed the applicant again and have decided to overturn our original denial of the application. If she would like to continue the process, please contact our office at ************. We apologize for the error and any inconvenience. Thank you.