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Average of 299 Customer Reviews
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Review fromShannan P
Date: 02/04/2025
1 starShannan P
Date: 02/04/2025
We purchased over $500 worth of books through this company for our children, which are completely wonderful. However, we were not made aware, by the very convincing door to door salesman that we would be charge a monthly fee of $24.95 for an online membership, which we caught on my husbands credit card statement well over a year later. When my husband called to inform management that the salesman did not tell us about a reccurring membership fee, No-one answered the phone (on multiple attempts) and there was no way for him to leave a message. We are extremely disappointed in their dishonesty, as my husband paid in FULL for this purchase at the time of the visit. We also believe their strategy is intentional and we are also disgusted with their customer service. We also will be disputing the charges (a whopping $500) with my husbands credit card company and reporting to the BBB. BUYERS BEWARE.
Southwestern Advantage
Date: 02/11/2025
******* - thank you for your review on the BBB Review site. We note that you purchased educational materials from an independent student dealer on June 20, 2023. At the time of sale, an order was generated with the Math book set and the Science book, It also included a subscription for the websites and apps. The contract with the student dealer was signed for and it was on the bank statement each month. A text message and email are sent immediately at the time of sale with a confirmation code that says it is a subscription and has a monthly charge of $24.95. The sites were cancelled upon request. Our Customer Service department is available 8:30-4:30 CST M-F. Our system does show the charges were disputed with the credit card company.Review fromNicole J
Date: 01/07/2025
1 starNicole J
Date: 01/07/2025
I purchased over $1000 of books through this company for my homeschooled children, which are wonderful. However, I was not told by the very convincing door to door salesman that I would be charge a monthly fee of $24.95 for an online membership, which I caught on my credit card statement 7 months later. When I called to inform management that the salesman did not tell me about a membership and that I had never used the service, he told me they would not reimburse me for a membership that I signed for. I am disappointed in their dishonesty as I was required to approve this purchase while a very well-trained salesperson continued to chat my ear off. I believe their strategy is intentional and I am disgusted with their customer service. I kindly informed the manager that I would be disputing the charges (a whopping $174.65) with my credit card company and reporting to the BBB. Buyers beware.Southwestern Advantage
Date: 01/10/2025
******, in looking at the contract between you and the independent student dealer, it was for the purchase of the books and for the monthly subscription for the websites and apps. At the time of purchase, a confirmation code was sent and used to open the apps and sites for use. The product you are disputing was cancelled immediately upon your request when you contacted our customer service department.Review fromCordel H
Date: 09/27/2024
1 starCordel H
Date: 09/27/2024
Very unprofessional with Financial hardships, I explained that i lost my job and would unable to provide anymore payments and would like to figure out a way to end this and I got no phone call as i requested, Nothing other than complete unprofessional responses with help or routes to take which to me as a company you would want to be able to make every customer happy within reason and i received none. I even explained that I myself has learning disabilities and even explained how I told the rep and they started seeing things i didn't get to see. All i saw after listening to the very fast 10 min talk and then asking me for a souvenir to have for her time here which i found to be very unprofessional and when she wouldn't take my answer as having somebody else with a kid and not willing to show her on the map i got attitude. Will NOT be recommending them and with others experiences over town, im not the only one. 0/10Southwestern Advantage
Date: 09/30/2024
****** - thank you for your review and sharing your experience. We are sorry it has not lived up to your expectations. The student you purchased form is an independent dealer who purchases at wholesale and sales the products at retail to families they meet in the communities they serve during the summer. It looks like your initial payment went through and one charge of the monthly subscription you ordered. After that, the account as deemed invalid and no charges went through. The request to cancel came after the 10 day cancel period in Canada. We will reach out to the student dealer regarding this matter for more information.Review fromVeta J
Date: 09/21/2024
1 starVeta J
Date: 09/21/2024
These people are a scam and liars. This student was going door to door selling learning books. I agreed to buy 2 different sets of books at a price of 141.54 because he said that was a promotional price and I paid a $25 deposit that day and he set me up two auto-draft payments of $45 and a last payment of $26.54. Well by the time the $26.54 payment was supposed to come out I had gotten a different card so I called in to make my last payment so I thought. They informed me that in fact that wasn’t the last payment the price was different and they had the one who sold me the books call me. While on the phone he goes back and forth saying he never said that price which he did. Then proceeded to tell me if I just pay $40 the payments would be done. Well I paid that so fast forward to the day he brings the books he didn’t come on the day he said and so I wasn’t expecting him and I just got the books and he left when I looked at what I had purchased and what he had given me it wasn’t both sets I ordered. I contacted him and he told me I didn’t pay for the other books that’s why I didn’t get them but I paid them a total of $155. He hasn’t responded since. Needless to say a bunch of liars and a ripoff. DO NOT WASTE YOUR TIME AND MONEY!Southwestern Advantage
Date: 09/23/2024
The independent student dealer visited the family on 5/29 and a contract for sale was agreed upon and signed by the consumer for two sets of books for a total of $187.54 (includes tax and shipping). $142.54 had been paid and a balance of $46 was due. After the initial deposit of $25, a text was sent for the next two charges of the payment that was set up. According to the records, the student dealer cancelled one of the sets of books on 9/16. On 8/2, the consumer called to cancel the order after the Federal three-day cooling off period. On the same day, the card issued for payment seemed to have been closed. The books sold were a bundle set. The student should have refunded the difference in the cost of the set received versus what was paid - which is a difference of $15.10. This has been processed and the consumer should see it within 10 business days.Review fromJessica D
Date: 09/18/2024
1 starJessica D
Date: 09/18/2024
This company is a scam. They illegally charge your checking account and they take forever to get your products.... if you ever get them. It's been over 2 weeks and I still have no products in my hands...Southwestern Advantage
Date: 09/19/2024
An order for educational products was place with an independent student dealer on 9/6/24. The request to cancel the membership sites was granted. However, the request to cancel the books came in after the Federal cooling off period. The books were shipped from our warehouse at the dealer's request to fulfill the order. Customer Service line: m-F 8:30 am-4 pm 888-551-5901.Review fromSarah E
Date: 09/10/2024
5 starsSarah E
Date: 09/10/2024
Kristina was absolutely lovely. I felt like she listen to what I wanted for my sons education and digested the books what related to that. I was more than happy to support Kristina and her studiesSouthwestern Advantage
Date: 09/11/2024
**** ***** - thank you for sharing in regard to your experience with Kristina. thank you for your support of her and enjoy the product you ordered for your son!Review fromKim S
Date: 09/04/2024
5 starsKim S
Date: 09/04/2024
Kädi was exceptional! She was friendly, enthusiastic & knowledgeable. She interacted with all members of our family and even showed the digital side of the programs. We enjoyed our conversation with her and will enjoy the books for a lifetime!Southwestern Advantage
Date: 09/05/2024
*** - thank you for sharing about your time with Kadi. We are grateful your paths crossed. Enjoy the books!Review fromRick M
Date: 08/28/2024
5 starsRick M
Date: 08/28/2024
Katrin was a great representation of your business. Very knowledgeable, professional, polite and a wonderful candor. Awesome products we are an old school family . We still go to the library and read books .Southwestern Advantage
Date: 08/29/2024
Thank you, ****! we appreciate hearing from you. We love to hear how much you and your family value books! Have a great school year with the family!Review fromGale B
Date: 08/28/2024
5 starsGale B
Date: 08/28/2024
David was wonderful. He showed me the books along with my 3 1/2 year old great granddaughter, Oakley. Oakley named all animals on 2 pages except for the Zebra. She has never seen a Zebra before that day. He was enthusiastic, courteous, professional and had a wonderful joyful demeanor. He told me he was from Africa and a student. His goal is to become a Mechanical Engineer. I purchased 1 set of books, gave him a check, he thanked me and was on his way to the next person.Southwestern Advantage
Date: 08/29/2024
**** - thank you for taking the time to spend with David, We hope your granddaughter creates many wonderful memories with the books!Review fromTodd B
Date: 08/26/2024
5 starsTodd B
Date: 08/26/2024
Lisete was great to talk to. She took time to learn my interests, and answered my questions about her home country. She is a very pleasant and learned woman.Southwestern Advantage
Date: 08/29/2024
**** - thank you for taking the time to share about your time with Lisete! The international students who participate in the program are so excited to share about themselves when asked. Thank you for taking an interest in her.
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