Complaints

This profile includes complaints for Brookside Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Brookside Properties, Inc.

  2002 Richard Jones Road Suite C-200 Nashville, TN 37215

• 

  Brookside Properties, Inc.

  2570 Murfreesboro Pike Nashville, TN 37217-3519

• 

  Brookside Properties, Inc.

  3015 S Rutherford Blvd Murfreesboro, TN 37130-6064

• 

  Brookside Properties, Inc.

  4404 Tennessee Ave Nashville, TN 37209-2232

• 

  Brookside Properties, Inc.

  4141 Woodlawn Dr Nashville, TN 37205-2279

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had heavy rain a week ago. The carpet in my apartment at the ******* has been soaked for 6 days and no one has tried to help. This is a health and safety issue and Im getting the run around

  Business Response

  Date: 04/08/2025

  There has been heavy rain in the area. On April 4th the resident reported flooding with in the apartment. The maintenance team visited the home same day and did what they could, but with the weather they could only do so much. Today is the first clear day, maintenance is scheduled to visit the home again to extract the water This has been communicated to the resident.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23173289
  
  I am rejecting this response because:
  Today is the first day that they visited my residence and no water was removed, except by me. 
  Sincerely,
  
  ***** **********

  Business Response

  Date: 04/25/2025

  Maintenance visited the apartment today and confirmed with the resident everything is compete and that he could document the repairs. See attached for photos. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took them 8 months to fix it and on top of that I have asthma and I'm a diabetic and the air-conditioning doesn't even work and they went up on rent without telling me I went from 799bto 899 without notice

  Business Response

  Date: 04/01/2025

  The community is on a boiling chiller and is burned off around April 15 to May 1st. ******* offers are sent out prior to the lease end, if no response is received, this can lead to month to month rates. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1st: Received keys from ***** was told I was given maintenance key due to my keys not being available. My keys would be available Monday. Apartment smelled like bug spray had to open doors to get the strong smell out. March 2nd: Noticed roaches in master bedroom, both closets were off the hinges, medicine cabinet would not close, refrigerator light out and not getting cold, hole behind second bedroom door k*** March 3rd: Still did not receive keys to door, more roaches appeared in kitchen and hallway, sprayed bug spray March 4th: Went to office to drop off move in checklist and inform them closets, medicine cabinet, hole in wall still not fixed was told would be fixed that day. Told carpet guys left with closet brackets more had to be ordered. Would be fixed tomorrow. March 5th: Went to office and told them I placed foggers in apartment and there was a ***** problem. Was told *** had not sprayed my apartment and they did not have any complaints about roaches. Told ***** I would not move into an apartment with a ***** problem. Was told *** would come out and no 3 bedrooms available until June. Still closets, hole, medicine cabinet not fixed. Still official keys not received. Left and came back to apartment around 3pm locks had been changed. Went to office was told opc lady left with my door key so they changed the locks and gave me new keys. I noticed they did not change on storage shed so I could not open that any longer. Was told not to go back into apartment until the next day due to opc spraying. March 6th: Went back to apartment dead roaches on floors in different places in apartment. Also spotted dropping on window seals in middle bedroom that looked like mice droppings. March 7th and 8th and 9th: Removed boxes from apartment. ******** fell down in front of door. Shower head mildewed and molded. March 10th: Surrendered keys back to office requested refund. Was told an email would be sent, lease cancelled once apartment walked and corporate emailed.

  Business Response

  Date: 03/13/2025

  The keys given at move in on March 1st granted access the apartment and the smell was from the carpet replacement on February 28th.The refrigerator has been investigated and is functioning properly, the hole and closet doors have since been repaired. All work orders from the move in checklist returned on March 4th were completed. Regarding communication with the office on March 5th: There is not an ***** in the office nor a 3 bedroom available until January, not June. No one ever told the resident to not go into the unit due to spraying, but that *** would saturate the apartment. The apartment has been walked daily by staff and vendors who have never seen a ***** or mice droppings. The mice droppings reported March 6th appeared to be a carpet beetle. The pole ******** was repaired and shower head changed out, discoloration due to hard water stains. Move out statement has been provided to resident.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23047289
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***********

  Customer Answer

  Date: 03/13/2025

  I rejected the response because:

  The results are still not satisfactory in my opinion. Tenant law does state that the apartment has to be habitable before the tenant moves in. All of the problems I reported within the unit were not fixed until I returned my keys to the leasing office. As well as multiple occasions I seen roaches while in the unit and told apartments I did not feel comfortable moving me and my children in a unit with signs of roaches due to it becoming an ongoing problem. Which shows that the unit was uninhabitable due to the pest problem. The fact that the apartment complex keeps stating no one seen roaches ever in the apartment when I have reported multiple sightings is false. Other tenants have complained in other reviews about roaches in these apartments, so it is not just me seeing the issue. Which I should of done a better job at researching these apartments before moving in and would of seen the red flags. I would still like to receive my full refund and a statement saying this will not go on my credit report. I only had the apartment keys for a week and received a bill for $6000 which is ridiculous for them to say I owe them so much money for something not up to par on move in day. I also have video showing the multiple dead roaches found in my apartment as well. 

  Business Response

  Date: 03/25/2025

  See attached for photos of the repairs and condition of the apartment, which is/was habitable. The surrounding units do not have any pest issues reported, and the roaches could have been transmitted by Ms ************* moving boxes. There has not been a need for treatment since her last request prior to moving out. Ms. *********** advised staff she was approved for a home loan and purchasing a house.  While this is a celebratory occasion, this doesn't negate the responsibility of the tenant within a contractual agreement.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23047289
  
  I am rejecting this response because:
  At this point I am highly offended by this property managers lack of character. To imply I had roaches when I moved into the apartment. And place blame instead of taking accountability is unacceptable. Never have I had roaches in any place Ive lived which is why it was a problem to have them in a new residence where the rent would have been over $1600 a month. I currently live in a condo in ********* that I inherited never seen a ***** and Ive been here since 2021. Attached are photos of multiple tenants living in the same complex complaining about the same issues over the last year. Im pretty sure everyone is not making false accusations. The only thing I was requesting was a refund, but now I feel that this is turning into discrimination. To say that I am African American woman brought roaches with me is disrespectful. If I can not get my money back as soon as possible I will be contacting my lawyer and the owners of this complex. 

  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rejected an apartment because of an undisclosed leak in the corner of the kitchen and other issues. Upon accessing the apartment, the ceiling vents were very dirty along with the lampshade above the dining area. There was no water to the apartment and then I saw the damage done from the leak in the corner. I went back to the leasing office and explained that after all the issues I'd had during the move in process including the higher price than initially promised, the contradiction of the lease stipulations, and the lack of disclosing the leak I had decided not to accept the appointment and was cancelling the move in. I had requested a tour of the apartment on 01/08/25 the same day I electronically signed the lease but was ignored. I asked a few questions from the leasing agent, *****, about the lease stating you can't use nails on the wall. She told me they are wall friendly and that as long as the damage from nails, wall mounted tv's, or painted walls was returned to it's original condition by move out that it was fine. This directly contradicts the lease agreement. There was a misunderstanding with regard to first month's rent. I had paid all the deposit and half the month's rent and thought I was able to pay the remainder before the 5th with another check I had coming in. I was told that was not acceptable and I couldn't take possession until all of it was paid. ***** and I scheduled the move in for 02/03. Upon arrival, ***** stated she was unable to prorate or change the lease because her manager ***** said I'd already received a discount. This discount was a "move in" discount and was partly for the situation where I applied for the apartment at the promo rate of $1099 and they refused that saying it was $1199 ********* messages contradict this). After she applied a credit for the prorate, I promptly paid the remaining balance as promised. ***** is refusing to refund the refundable portion of my security deposit. They should refund me all but $350.00.

  Business Response

  Date: 02/10/2025

  The applicant was scheduled to move in last Saturday but did not have the full amount required for move in. The move in date was then adjusted to Monday when she confirmed she would have the necessary funds. On her move-in date, after accepting the keys and signing her lease, she unexpectedly decided not to proceed with the move-in, citing a gut feeling. Then the resident made comments on the appearance of the textured ceiling. The team explained that the unit is a vintage apartment built in 1980, and while it has undergone several updatesincluding new flooring, a new balcony, vent cleaning,and tub resurfacingcertain original features remain. Specifically, textured ceiling repairs can sometimes appear inconsistent due to years of maintenance.
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22902781
  
  I am rejecting this response because: I have provided pictures showing the leak (past or present) in the kitchen with what looks to be black mold growing in the corners and along the edge of the wall and ceiling. My gut feeling was in regards to the poor management/communication I had observed several times throughout the leasing process. Many of which I have provided examples and have text messages as well as ******** messages to prove it. It was not disclosed to me that there had been a leak with enough damage to show the crack in the ceiling above the kitchen cupboards. There are some people willing to live in an apartment that has had leaks with the damage not fixed, I am not one of them. I shouldve been given the opportunity to make that decision before I signed the lease and was given the keys. The age of an apartment complex is not directly related to living with leaks and/or damage from leaks. The inability of  management to properly upkeep an aging apartment complex does not mean tenants  should have to accept managements failure to properly maintain the structure. 
  

  My failure was in not listening to my gut earlier and stopping the whole process. My failure was in not reading the several complaints on ******** regarding the managing of the complex and tenant issues. I completely accept the apartment was held for me and that I paid a nonrefundable deposit of $350.00 specifically for that purpose. My refundable deposit of $599.50 was for physical damages that require repair as stipulated in the lease. I didnt move a stick of furniture in and so there are no physical damages that need repaired and that amount should be returned to me in addition to the monies paid for rent as outlined in the move out statement. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** on 3rd Street Louisville Kentucky has both elevators g down for weeks, the garbage ***** full and overflowing on the 3rd and 2nd floors, and residents unable to climb the stairs are letting their pets defecate and urinate on the landings.

  Business Response

  Date: 01/23/2025

  One elevator is down for a new install- this is a 70 year old building and finally getting a renovation. The elevator company was contacted immediately for the other and has been down for 3 days due to a main water break out of our control. The trash chute and stairwells have been resolved.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cockroaches since well into 2024, overflowing trash chute (see Photos), fire hazards (see photos) only 1 elevator car functioning (danger to disabled tenants), probable mold, plumbing issues (see photos). The city does NOTHING to resolve these issues except to TALK w/management about these issues, but there's ZERO concrete enforcement. Yet the owners want over 1k/mo for an apartment? This building isn't safe, yet we have ZERO recourse. We need help.

  Business Response

  Date: 01/14/2025

  Someone threw a box down the chute and clogged it. The maintenance team is clearing it out now.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22801768
  
  I am rejecting this response because:

   

  That's the excuse they always use. That response also does not cover the other issues. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after moving into my current residence on August 10, 2024, I alerted the apartment office (************************************) managed by Brookside Properties, Inc. of move in repair concerns. 8/12/2024 - ************** to replace blind for my upstairs bedroom 8/13/2024 - Received email from ******* ******** that blind would be replaced 8/13/2024 - ************** of faulty wall outlets throughout unit 8/13/2024 - Received email response thanking me and to let them know of anything that "isn't working correctly".9/3/2024 - ************** of problems within the unit that include faulty wall outlets as well as a problem with the light switch, and very very low air flow emitting from my bedroom. I also advised of an incomplete flush in my upstairs bedroom and low water pressure from the kitchen sink.9/3/2024 - Received response from office informing "I will go through these with maintenance and see what I need to put work orders in for, and what ca be done about the electrical and everything else" 9/4/2024 - Received response from office that my concerns were priority 9/6/2024 - ************** stating the lack of air flow into my bedroom made it "quite uncomfortable)9/9/2024 - Received response from office that a work order was submitted 9/9/2024 - ************** of small opening in ceiling (including photos) and that I would alert them if it worsens 9/13/2024 - ************** regarding previous problems mentioned and the lack of action I have additional correspondence as well as video footage that I would be happy to submit to you if necessary. In summary I simply want the following repairs performed:1. Sufficient airflow into my bedrooms upstairs 2. The faulty light switch repaired in my bedroom 3. The ceiling in my bedroom assessed for mold and repaired

  Business Response

  Date: 01/03/2025

  Based on maintenance visits the resident is getting sufficient airflow throughout the townhome. The last maintenance visit, he had his thermostat set on 68 and the upstairs primary bedroom was reading 66.7 degrees based on the temperature gauge in the room. They checked the temperature of the air coming out of the vents and everything was registering within normal range. Photos attached.The light switch is working as well. It operates the plugs in the room. The ceiling in the primary bedroom doesn't have any mold as of the last maintenance visit. There isn't any sign of any mold anywhere in the apartment. The community manager is going to follow up to ensure that nothing has changed between visits.

  Customer Answer

  Date: 01/07/2025

  The attachments I have included...

  1.  An emailed letter (dated 11/25/24) which was a final attempt to request repair of the aforementioned items.  A copy of this letter was also delivered (certified mail) to the *************************** on 12/16/2024.

  ***A response to my letter was neither received from the ************** of ************************************ nor the property management company Brookside Properties***

  2. A zip file of ceiling photos dating back to 9/9/2024 through 1/6/2025

  Please be advised that I have also captured video footage of over several weeks, to display the thermostat setting for my unit as well as the actual temperature in my upstairs bedroom, obtain from a digital temperature/humidity level gauge.  

   

  I am saddened that not only did the business state a complete falsehood but has also failed to follow through with any resolution.  As of note - a member of maintenance (****) entered my unit on 10/29/2024 to inspect.  i was advised he was only checking for leaks under the sink and any other problems in my unit. As he concluded the inspection, we discussed the lack of airflow into my bedroom as well as correcting the light switch issue.  He stated to allow them to conclude inspections for the apartment community and that they would see to it that my concerns were taken care of.  My response was "I appreciate you ****".  After several weeks of no resolve, I emailed a repair request letter to the leasing office giving a repair date of 12/6/2024.  I expressed my concern that it would "soon turn cold" and that I want to ensure my bedroom as well as my daughter's were comfortable.  As previously stated, neither my letter nor the concerns were addressed.  My requests have not been unreasonable; however, my hand is being forced in a direction I would rather not travel.

   

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22759723
  
  I am rejecting this response because:

  On October 29, 2024, a maintenance staff member (**** or *******) inspected my unit. During this inspection, I reported ongoing ventilation issues in my master bedroom and a concern with a light switch. He assured me that, once all inspections for the week were completed, he would address the issues in my unit. However, given his limited authority as maintenance staff, the matter required further attention from the leasing office or property management. Unfortunately, both the leasing office and the property management company have been dismissive of my concerns and have utterly failed to take action.

  
  This morning, January 9, 2025, I informed the same maintenance staff member, who was working on a vacant unit next to mine (Unit 50), that I woke up to an unacceptable bedroom temperature of 54F. While he appeared somewhat concerned, he explained that another staff member was "leaving early today" and that he "might not be able to assess the situation until tomorrow."

  
  At approximately 11:35 a.m. on January 9, 2025, I sent a formal email to both the leasing office and the property management company urging them to resolve the issue immediately, particularly given the forecast of inclement weather. As of 2:53 p.m., I have not received any response or acknowledgment from either party.

  
  This lack of communication and disregard for my living conditions is unacceptable. I have reached out to local news stations (Channels 2, 4, and 5) and am in the process of seeking legal assistance to address and resolve these concerns.  I no longer wish to reside in a community that demonstrates such a blatant lack of care and respect for its tenants.

  
  Sincerely,
  
  ******* ******* Jr

  Customer Answer

  Date: 01/23/2025

  Hello,

   

  I have attached an invoice from an HVAC expert detailing the possible problem with my airflow problem.

   

  Thank you,

   

  ~ *******

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elevators never work.

  Business Response

  Date: 12/16/2024

  The community is in the process of replacing both elevators. This is a very lengthy process as the community also have to make modifications to the building to be up to code. The community can not operate the first elevator, which is done, with out those modifications. This should be started within the next week or so.
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is with the Roxbury apartments at ****************************** managed by Brookside Properties in ************. We moved in on 11/25 and start experiencing harsh water leaks in our kitchen and pest uncontrollably in less than a week. The maintenance team can out initially and said this issue was fixed but that was false. Then they sent a contractor out who basically put a brand new piece of sheet rock over mold and a wet ceiling, I have the video. My son has to basically eat and breathe in mold which is very harmful to us all. Then the worst part, they are trying to make us pay 3k all upfront to even vacate from the property while saying the leak came from overflowing the tub which is ridiculous! I have paid them $877 move in fees and $1107 first month rent just to go through this horrible situation who I dont wish on anyone. Please please please Helppp!!!

  Business Response

  Date: 12/13/2024

  The resident submitted a work order on 12/04/24 at 9:40 pm reporting a ceiling leak. A maintenance technician visited the unit on 120/5/24 and noticed a small stain on the kitchen ceiling. After conducting a water test, the technician was unable to identify the source of the leak. The maintenance supervisor also visited the home that same day and did not observe a leak. He instructed the technician to remove the access panel in the guest bedroom to inspect the back of the tub for any potential leaks.However, no leak was found.
  
  On 12/07/24, the resident informed the office that the leak persisted. Then 12/09/24, the resident reported that the leak had worsened and required immediate attention. The maintenance supervisor returned to the unit, cut open the kitchen ceiling, and discovered that the leak only occurred when the tub overflowed. He replaced the seal on the overflow valve and contacted a contractor to repair the sheetrock.
  
  The contractor began work on 12/09/24 and completed it on 12/10/24. The office has been in constant communication with the office, The community manager confirmed with the contractor that they did not install new sheetrock over wet material and that they followed proper procedures. See attached photos.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for your complaint statement to the Better Business Bureau:---To Whom It May Concern,I am writing to file a formal complaint against Brookside Properties regarding their management of Asheville Ascent Apartments. Since moving into this property, I have experienced numerous issues that have significantly impacted my quality of life.1. Damaged Windows: The windows in my apartment are damaged, allowing cold air and moisture to seep in. This has created an uncomfortable living environment and poses potential health risks.2. Incomplete Painting: Upon moving in, I noticed that the painting on the trim of the apartment was never completed. Despite multiple requests, this issue remains unresolved.3. Garbage Accumulation: There are frequently piles of garbage around the apartment complex, creating an unsightly and unsanitary environment for residents.4. Unauthorized Maintenance Entries: Maintenance teams have entered my apartment without notice on several occasions, violating my privacy and sense of security.5. Ineffective Management: Over the past ************************************************************************************ resolving these issues. Their lack of responsiveness and accountability is *************** summary, my experience with Asheville Ascent Apartments, managed by Brookside Properties, has been fraught with ongoing issues that have not been adequately addressed. I urge the Better Business Bureau to investigate these concerns and take appropriate action to ensure that Brookside Properties upholds a higher standard of property management and resident care.

  Business Response

  Date: 12/10/2024

  We no longer manage this community so I am unable to provide a response.