Complaintsfor247Sports
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a customer of ********************** for several years, but this year I've decided to cancel my membership and move on. I went on the website and submitted to cancel my subscription on more than one occasion to ensure it was not automatically renewed on 5/31/2024. I recently received an email on Friday 5/31/2024 that my membership has been renewed automatically. By the time I could call them they were closed. I submitted an email the very next morning to cancel and request a refund and never heard back from them. I called on the following Monday just to be told they would not reimburse my money even though I had notified them within 24 hours that I no longer wanted a membership. The customer representative kept telling me that I overlooked the agreement. I informed him of my many attempts to request a cancellation before renewal, be he simply didn't care and blamed it on me. I think 247Sports has the worst costumer service and running a scam of blaming and trapping customers into yearly contracts to make money. Even more of a reason to leave them and never go back. My next step is to cancel my credit card on file so I don't get trapped again in 12-months. Stay away!Business response
06/05/2024
Hello BBB of Middle Tennessee,
We will make an exception and see that the customer gets a full credit in this case.
247Sports staff
Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I registered for a promotional account last April, 2023. At that time, I was not informed that the account would automatically renew in a years time. They claimed to have sent an email two months prior to the auto-renewal but I have no record of this being sent. Additionally, there was no prior communication about the charge for an entire year's service. When I attempted to cancel my account and request a refund just two business days after it renewed, I was informed that I would be charged for the full year without eligibility for a refund. Despite emphasizing that I was unaware of the 12-month auto-renewal, I was told that the company's policy does not permit refunds and they refused to accommodate my situation.Business response
05/10/2024
Hello BBB of Middle Tennessee,
We will make an exception and issue a credit for this case.
247Sports staff
Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In January of 2023 I signed up for a promotional account. At that point I was not given any information about an auto renewal. 247 did send not out an auto renewal email. There was no communication in regards to charging for an entire year of service. When I went to cancel my account I was then told I would be charged the entire year with no refund given after an auto renewal that occurred 7 hours prior. I asked for a prorated amount to be refunded within 1 business day of the charge and repeatedly relayed that I was never told I would auto renew 12 months. They told me it is company policy to give no refunds and would not work with me.Business response
02/01/2024
Hello BBB of Middle *********,
Note that an exception with a refund has been issued for this case.
Regards,
247Sports staff
Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The account was auto-renewed last night and I called 24/7 sports first thing this morning to cancel the account and reverse the charge. They refused to cancel & refund it event though the charge was still pending. I am seeking a refund to my card and closure of this account.Business response
12/01/2023
Hello BBB of Middle *********,
Note that an exception with a refund has been issued for this case.
Sincerely,
247Sports staff
Initial Complaint
11/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
247Sports auto renewed a subscription I had previously asked to have cancelled and did so without any communication whatsoever. I was charged, without my consent, $107.40 and when I called their customer service I was informed that my account had not been cancelled and that they would not provide any refund.Business response
11/22/2023
Hello BBB of Middle *********,
An exception with a credit has been issued for this case.
Sincerely,
247Sports staff
Customer response
11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
11/13/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company claims on their site and podcasts that Paramount+ is included in the the ***** membership. The site says it will be available after the purchase and the trial is complete. The options when signing up are a 7 day trial or an annual membership. I signed up for the annual plan on 7/13/2023. Once signed up, I tried to find details on how to get paramount+ and it says it isn't included until after the year of service is up on 11/13/2024. I called and cancelled on the same day to keep it from renewing but they say it is not possible to refund. So somehow they consider a purchase of an annual subscription a trial which is not mentioned on any of their podcasts where they advertise the membership but say it is included. Their site is deceptive in how it is mentioned and you are not shown the date it is included until after they have taken your money. I would not have signed up if it's not included.Business response
11/14/2023
Hello Better Business Bureau of Middle *********,
Note that we have made an exception and issued a refund for the charge in this case.
Sincerely,
247Sports staff
Customer response
11/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is in reference to the account **********. I signed up for a $1 for one month promotional deal with 247Sports that was set to renew at the full price on July 22nd. I didn't think the subscription was worth the full price, so I decided to cancel on July 21st. When I went to cancel, however, my account said my subscription expired and I could no longer access VIP posts. It appeared to be some sort of glitch but since it said my account was expired and my credit card was not charged on July 22nd, I assumed that I did not have anything to worry about being charged the next month. Unfortunately, the subscription was not cancelled and I was billed for the next month at full price on July 23rd. I have been back and forth with 247Sports customer support and they said they do not give refunds. I requested that my cancellation to take effect immediately; they said my cancellation won't take effect until August 21st. I would like for the cancellation to take effect immediately and a full refund of the $9.99 that I was charged.Business response
07/26/2023
Hello BBB of Middle *********,
We checked and ***** has knowingly signed up for a subscription using different email addresses (multiple times already in 2023) to try and get a promotion at the time that he signed up. We will make a ONE time exception and issue for the credit for the recent $9.95 charge.
Thanks,
247Sports staff
Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In June of 2022 I signed up for a promotional account. At that point I was not given any information about an auto renew for all of 2023-2024. 247 did send not out an auto renewal email. There was no communication in regards to charging for an entire year of service. When I went to cancel my account I was then told I would be charged the entire year with no refund given. I asked for a prorated amount to be refunded within 1 business day of the charge and repeatedly relayed that I was never told I would auto renew 12 months. They told me it is company policy to give no refunds and would not work with me.Business response
05/05/2023
Hello BBB of Middle *********,
We will make an exception and issue a refund for this particular complaint.
247Sports staff
Initial Complaint
01/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been a member of this site since ****, and I can't every remember being banned or losing my posting privilege's. I was banned from the site by the site owner simply, in my opinion, for criticizing his information. At the time of being banned I requested a refund at that time and was told no. My account recently auto renewed and I immediately contacted the company by email stating I was banned and could not use the service and requested a cancelation and refund. I have sent several email communications concerning my subscription to 247sports. I have requested a refund for being charged for a service I no longer want or can use. Furthermore, I was never notified in anyway that my account was being renewed nor that a charge was pending and was automatically deducted from my backing account. My emails to the company have gotten me nowhere, as 247's official reply is your account will be cancelled in a year and we offer no refunds. The cancellation process is practically impossible and I feel this is a very shady business model.Business response
01/19/2023
Hello BBB of Middle *********,
Note that an exception with a credit has been issued for this particular case.
Thanks,
247Sports
Customer response
01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
12/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
At the end of 2021 I signed up for a promotional account. At that point I was not given any information about an auto renew for all of 2023. 247 did send out an auto renewal email, again with no communication in regards to charging for an entire year of service. When I went to cancel my account I was then told I would be charged the entire year with no refund given. I asked for a prorated amount to be refunded and repeatedly relayed that I was never told I would auto renew for an entire 12 months at once. They told me it is company policy to give no refunds and would not work with me.Business response
12/29/2022
Hello BBB of Middle *********,
A one time exception with a refund has been issued in this particular case.
247Sports
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Customer Complaints Summary
45 total complaints in the last 3 years.
9 complaints closed in the last 12 months.