Complaints

This profile includes complaints for AmSurg, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AmSurg, Corp. has 5 locations, listed below.

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  AmSurg, Corp.

  1A Burton Hills Blvd Nashville, TN 37215-6187

• 

  AmSurg, Corp.

  PO Box 8158 Philadelphia, PA 19101-8158

• 

  AmSurg, Corp.

  1000 River Rd Ste 100 Conshohocken, PA 19428-2439

• 

  AmSurg, Corp.

  5380 Tech Data Dr STE 101 Clearwater, FL 33760-3122

• 

  AmSurg, Corp.

  322 SW Pine Island Rd Cape Coral, FL 33991

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Envision Health claims I owe them $545.45 for unspecified services rendered at ******************. I received services at this hospital in January 2022 and all bills have been accounted for. This new, late bill is being sent 9 months after, via email and SMS, with no detail as to what the charged services are, who provided them or when. I received written notification of all expenses having been accounted for with no further obligation on my part. I'm currently overseas and I cannot upload this document at the time. Starting Oct 7, and with no previous written statements, I started receiving these online payment demands from Envision Health. Their emails require that I login to the their system, which I won't do as I won't acknowledge any debt that is not spelled out in written form with a verifiable trail pointing to real people or institutions I can talk to and who can prove I owe them.

  Business Response

  Date: 02/15/2023

  ORCHID CITY EMERG PHYS, LLC
  February 15, 2023
  Better Business Bureau
  25 ************ Suite 101
  *********,** 37214
  
  BBB File #: ********
  Account #: ***************
  
  To whom it may concern,
  Our office has received BBB File#******** Better Business Bureau letter of complaint regarding the above account for treatment received at HCA Florida ****************** by Orchid City Emergency Physicians,LLC on December 21,2021.

  
  Our records show that one statement was sent to the address listed in the Customer Information section on October ****** after our subrogation Co HRI completed their Insurance search. The next statement went out to the address listed on the Customer Information section on November ******. The final statement went out on February 2,2023. The patient may set up a payment plan at our website ********************************************************.
  
  We appreciate hearing from our patients regarding their experience with our office.  Feel free to contact us with any questions or concerns.  We can be reached at ************.
  
  Sincerely,
  
  ***********************
  Patient Service Liaison

  
  

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/21 my wife visited the emergency room for a migraine headache. We waited over an hour to see a doctor. When we finally saw the doctor it was for less than 5 minutes. We were billed over $2,000 for the hospital visit and paid $716 to the physician. We were then sent another bill from the physician for another $357.18. I called ******** to dispute the charges as being excessive and they refused to take the complaint over the phone. They told me to submit the complaint via email which I did. ******** did not respond to my email complaint and continues to send bills for the excessive services. The account number is ***************.

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 13, 2022/09/28) */ BBB serving Southern Nevada ****** ********** Operations Support BBB Complaint Department RE: Complaint ID# XXXXXXXX, *** *****: ********* ******* Services, PLLC Dear ****** **********, This letter is in response to the complaint sent to you by *** ***** regarding an account for his spouse, ******** *****. According to our notes, Mr. ***** called our office on April 15th, 2022, to express his complaint that the billing for the emergency physician services being too high. He was advised to email the complaint for further review. The emailed dispute was received on April 22nd, 2022, a review was completed, and a response letter was mailed to the patient on June 25th, 2022 and is attached. According to the account history, our patient, ******** *****, was seen in the emergency department at ******* **** Dallas on November 30th, 2021. In response to the dispute, the medical record was reviewed to verify the accuracy of our charges. Based on the documentation and medical decision making we have validated accuracy based on coding and billing guidelines. Our office submitted the claim in the amount of $ 1,026.00 to the patient's insurance carrier, **** ***** and **** ******. The balance was reduced to the insurance carrier's plan allowance rate of $ 357.82, this amount has been applied toward the deductible and is the patient's responsibility. We do understand that an emergency room visit is an unexpected expense. The balance can be paid in manageable monthly payments. The minimum monthly payment that can be made is $25.00. You may contact our Patient Services department at X-XXX-XXX-XXXX to make payments, set up a payment plan, or you may access our payment website, ****** *** at www.********.**********.com. I do hope this resolution is satisfactory. Please contact our office directly at (XXX)XXX-XXXX with any additional questions. Our Patient Services Department is open 9am to 6pm EST, Monday-Friday. Sincerely, ********** ******** Patient Liaison

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery on 1-14-2022. This surgery is completely covered by my insurance. This company did not bill the insurance but sent me a bill instead. I have attempted to contact over 5 times. The number on the bill does not work only takes credit cards. I found a number online.. It only works periodically. Most times I get a message saying the receptionist is not available.. I have called and reached someone twice. The 1st time we established that they had billed the wrong insurance company. I gave them correct information it still was not billed and I received a threatening letter instead. The 2nd time I reached someone I included my insurance company on the line they gave them the information, again and request that the bill be sent to them for payment. It still has not happened to my knowledg, because, I am still receiving collection election request.

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 8, 2022/08/01) */ Hello We spoke to Ms. ***** on 7/21/22 and was able to obtain the correct insurance ID number. The claims have been updated and sent to the payer. As of today the claims are showing as accepted and processing with the insurance. I apologize for the inconvenience and we will continue to watch the claims closely. If there is any additional information needed we will reach out. thank you. Consumer Response /* (3000, 10, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have provided the correct information but again received a payment request. Although the response from the business says it's been accepted by the insurance, I have not received an updated bill. Business Response /* (4000, 16, 2022/10/10) */ Patient was contacted 10/10/22 and communicated that account is at a zero balance and we will email a zero balance statement.

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Physician Services is threatening to send me to collections for a bill my insurance company paid for. I have called ********, faxed, and mailed a copy of the insurance company's Explanation of Benefits showing them that they were paid in full by the insurance company and that I do not owe them any more money. I even contacted my insurance company and they said that it is a violation of the agreement between ******** Physician Services and the insurance company for ******** to demand payment from me. The insurance company sent ****** Physician Service a letter advising them of this. I am still getting emails from ******** Physician Services demanding payment from me. Please help me resolve this issue.

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/21) */ ****** of ****** Inpatient Services, LLC July 21, 2022 Better Business Bureau ****** ********** Operations Support BBB Complaint Department RE: ********* ******* Complaint ID# XXXXXXXXX Account number GCMXXXXXXXXXXXX Dear ****** *********** This letter is in response to the complaint sent to you by ********* *******. According to the account history, our office received the explanation of benefits send by our patient. Our billing office reviewed and applied an adjustment to the account. The account now has a zero balance and is considered closed. An updated statement showing a zero balance **** be mailed to the patient shortly. I do hope this resolution is satisfactory. Please contact our office directly at (XXX)XXX-XXXX with any additional questions. I can be reached at XXX-XXX-XXXX. Sincerely, ************** Patient Services Liaison

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction February 16, 2022. I had to prepay $510.40 for a medical procedure with the Endoscopy Center of the Upstate. The procedure was submitted thru my health insurance provider **** ****** ****** Plan South Carolina. The billing for the Endoscopy Center is handled by ****** ******care in Nashville TN. **** ****** covered all but $132.00 which was my charge. ******** ******care now owes me a refund of $378.40 and are refusing to refund my money for no known reason. I have now resulted in calling them daily to get my money back.

  Business Response

  Date: 06/08/2022

  Business Response /* (1000, 8, 2022/06/02) */ Thank you for contacting us to notify us of your concerns. I apologize for any inconvenience this may have caused. In an effort to constantly achieve level of customer satisfaction, your issue was addressed promptly. In doing so, a receipt was sent on 5/25/2022. It **** take 4 to 10 business days for the bank to process the refund the funds as the refund was processed on 5/19/2022. Again, I apologize for any inconvenience this may have caused and feel free to contact me directly if you have any questions or concerns. Consumer Response /* (2000, 10, 2022/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were very slow in responding and holding on to my money for several months was unacceptable. Horrible that it took this complaint to get their attention.