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Business Profile

Truck Dealers

Kenworth of Tennessee, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Truck is useless since purchase in May 2023. Cannot pull trailers or use for work. Truck has been in shop for one month and has sat since May/June. Mhc will not take truck back or give a loaner or different unit.1. Instrument panel blacks out or has numerous vertical white lines.2. Trailer cable disconnected warning. Comes on even when bobtail and comes on when all cables are properly connected and secure.3. Shake/wobble in front end passenger side.4. Truck is governed.5. Slow/poor acceleration. Bobtail or with trailer (even empty trailer). Slow to the point that it is a safety issue. Impedes traffic.6. Does not pull loads well. I struggled with a load that was under **** lbs. Any type of hill or incline it performs horribly. Struggles with inclines even if bobtail.7. Was given a clean DOT inspection from MHC. Took truck to get DOT inspection the next day in **** per carrier. Truck did not pass. Had to replace brake chamber and lights. Headlight keeps going out which points back to a possible electrical issue.8. Tires are blowing. 2 tires had blown within the last two weeks. One under a load, one while bobtailing.9. Does not skip shift correctly. Sometimes it skips shifts, most times it goes through every single gear.10. Fifth wheel does not properly lock around kingpin. We have had to beat the release handle in for the jaws to engage. Plate is broken so cannot safely vonnect to trailer.11. Fuel mileage is non existent. A full tank of diesel does not even give us a round trip to *******, ** to N. **********, IN back to *******. Leads me to believe that the tank float is off because that makes no sense at all. 12. Check engine light is on.13. Discussed getting a warranty for the truck. **** told us to contact him so he could send us to a lady so that we could purchase a warranty directly from her at his cost. Was never given the contact info and he never responded to any texts or emails. We were charged **** for a warranty anyway

Kenworth of Tennessee, Inc. is NOT a BBB Accredited Business.

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