ComplaintsforDowntown Nashville Nissan
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 10/05/2021 I purchased a used 2016 ***** Odyssey. Get home overlooking the paperwork and our 4500 down payment they tacked on a 4500 "reconditioning fee" no big deal we should have looked through the paperwork better before we signed. They do not have a title! They sold us a car that does not have a proper title in return we can not get tags for our van. It is now February and we can't drive the van! They issued us more than 2 drive out tags which is against the law According to the clerks office. We asked for them to either take the van back or the very least give us our 4500.00 back. The guy was trying to have my husband sign Florida agreement paperwork in the state of TN!Business response
03/14/2022
Business Response /* (1000, 6, 2022/02/21) */ We made the customer a fair offer and he declined. Consumer Response /* (3000, 8, 2022/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They tried to have my husband sign Florida agreement paperwork. They still have no title, I still have no tag. I am paying a hefty car note for a car I can not legally drive. They offered us 2500.00 and when we asked for arbitration they refused it even though we signed a contract for it. They are not holding up their end of the agreement. We are in the state of Tennessee. Any company that tries to have you sign Florida paperwork when #2 on the form states, " you must have a valid unrestricted Florida drivers license." Sounds like they are doing a lot of illegal activity over there. I will include the form again below. Business Response /* (4000, 11, 2022/02/22) */ Our company is based out of Florida. We ask to sign a loaner agreement while we get the title. That would put you on our insurance and use are tag. There is nothing illegal about this. And we offered $2500 for your trouble. Consumer Response /* (3000, 15, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) #2 on the form clearly states we must have a VALID UNRESTRICTED FLORIDA DRIVERS LICENSE! We live in Tennessee how would we have a VALID UNRESTRICTED FLORIDA DRIVERS LICENSE. How is 2500.00 going to help with our trouble while we still can not legally drive the vehicle?! It doesn't. You refused Arbitration when I asked for it. We signed an agreement for Arbitration. You are 25 days past the 90 days to give a title. We are paying a hefty car payment for a vehicle we can not drive. 2500.00 is not enough to deal with what we have had to deal with. We have been lied to on multiple occasions. Been told that the title is on its way promises dates for it not to show up. The bank has also stated they keep being told 2 days and they should have the title all for it not to come in. At this point this is unacceptable and bad for business.Initial Complaint
12/07/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I applied for credit to get a car.i told them I am disabled and receive payments he said they can't help us because of our income islow.They don't help disabled people.They said get a loan of 3 grand.They told me liesBusiness response
02/22/2022
Business Response /* (1000, 10, 2022/02/16) */ To whom it Concern, I check the customers file and she signed a consent for us to run her credit. There was nothing on our part wrong, therefore we can not remove the inquiry. Thank you, Glenda *******Initial Complaint
11/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased this 2019 ****** Sentra back in 2019 and after having putting about 51k miles on it my transmission went out. Since i have only taking my car to ****** as i bought the maintenance plan with the car i immediately let them know they had me take it in and they confirmed my transmission was bad so being that its new its covered and they replaced my transmission at no cost. i knew at that point that was not normal as its a brand new car that had 0 miles when i bought it but, i let them do their job and got it replaced. well here i am at 68k and i took my car back to ****** service because it was acting weird and having similar problems like it was doing a few months ago. Surprise Surprise my transmission is out once again per ****** Service tech. I'm like there is no way i can continue to live my life like this every few months having bad issues with this car. i have researched that these CVT transmissions are defective and having a lot of issues and i don't feel safe keeping this car at this point. ****** tech said him and his boss was talking to cooperate about this but, its been 2 weeks and they still have not said anything to me at all. i had a guy from ****** North America call last week saying there is nothing they can do for me or offer me. this has to be the worst nightmare ever i am at 68k miles and needing a 2nd transmission the guy at cooperate acted like that was normal and said there is nothing he or his team can do for me. I need help here because this is a lemon car and they are trying to force me to keep it.Business response
12/06/2021
Business Response /* (1000, 5, 2021/11/16) */ ****** corporate denied the claim not the dealership.Initial Complaint
10/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
8-26-2021 traded in ****** versa for new ****** leaf. By 9-20-2021, still hadn't heard from auto finance company or ********************** office. Called to find out that they sent wrong paperwork to ***********, and hadn't sent anything to county clerk. 10-4-2021 finally got paperwork sent to county clerk only to find out that they snuck in an extended warranty that I specifically told them I didn't want. This caused a discrepancy in taxes, and my auto loan, as I'm paying for something I asked NOT to have.Business response
11/04/2021
Business Response /* (1000, 8, 2021/10/19) */ The warranty has been canceled and sent to the bank. Consumer Response /* (3000, 15, 2021/10/27) */ No refund issued. Business Response /* (4000, 17, 2021/10/29) */ I have attached proof of payoff and that the check has been cashed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
20 total complaints in the last 3 years.
7 complaints closed in the last 12 months.