Complaints

• Initial Complaint

  11/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I informed this company that I was becoming sick as a result of taking this product and I dont know why, but they turned me over to a collection agency after I told them I had been getting ill because of their product and they sent me more product and I told them I wanted to send it back and they said they could not take it back And not send a return or give me credit if I did send it back so I discarded it. This was all the way back in 2020 I believe and I just received a derogatory penalty on my credit report as a result. I would like this company to apologize to me and anyone else that this has happened to and hope that it never happens again to anyone else. I would also like them to Contact whomever caused this issue to be turned over to a collection agency named I.C. System Who I also sent a letter of dispute to today when I received this derogatory standing on my credit report today through **********. Thank you.

  Business response

  11/13/2024

  Hello ******,

  I am so sorry to hear that you have become sick as a result of taking a product ordered from Patriot Health Alliance. We take matters like this very seriously. We always advise to speak to a healthcare professional before taking supplements. We only turned your account over to a collection agency because you have failed to make payments. Please reach out to us at ****************************************************************.
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ************************

  
  

  Customer response

  11/22/2024

  I am absolutely not interested in this response whatsoever. I called this company on numerous occasions telling them to Pick their product up that was making me sick and they refuse to do so. I told them I wanted a return slip from ************* and they refused to do so. After a period of time I disposed of their product that made me sick sick sick.
  

   

• Initial Complaint

  05/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a water filtration system that did not come with a filter I ordered it back in March on the 12th 2022 it is now the middle of May it's been about two months I've called several times in between that time and I was told they would be shipping them out then I was told there was request I was told twice then I was told that somebody would email me and they never did and at this point I just want a full refund for my water filtration if it's that difficult to get a filter it's not even worth what the intended purpose was.

  Business response

  07/18/2022

  Business Response /* (1000, 5, 2022/05/12) */ Dear *******, Thank you for reaching out to us through the Better Business Bureau. My name is ***** and I am a Reputation Management Coordinator here at 4Patriots & Patriot Health Alliance. I'm terribly sorry to hear you have not received your filter for the Filtration System. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I will also be sending additional correspondence as well from ****@4patriots.com. I completely understand the frustration this may have caused. I'm happy to issue a return label to return your entire order for order #XXXXXX for the delay and to make it right. I also see ****** has recently replied to your recent review on 5/10 advising of a 5/21 arrival of the filters from our manufacturer. We have encountered supply chain issues that have impacted and caused backorders with many of our favorite products. Each team member you had spoken to do their best to advise transparency and I do see reshipments were requested. Reshipment of the filter cannot occur if they are not in stock. We are very sorry for the confusion and delay on this. I'd like to offer another $** off, to keep your order as well. Otherwise, I'm happy to issue a return label to return your entire order. Please reply directly to ****@4patriots.com with any further questions or concerns. Best Regards, ***** Consumer Response /* (3000, 7, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a full refund. If your company is unable to fill these orders now, it sounds like i won't be able to get them in the future when i need a new one. As for 5/21, i have been told something similar every time i have spoken to someone. And i don't want and shouldn't have to pay for shipping in anyway. To buy some that cost *** dollars, with a missing filter, renders the filtration system useless. Business Response /* (4000, 11, 2022/07/11) */ Dear *******, Sorry to hear this was not resolved in this case. I had sent an email regarding your case on 5/16 from ****@4patriots.com. I had sent return labels for your order to initiate a refund for the purchase. We ask kindly to drop off the product with the labels provided. I'm happy to initiate a refund once the product is en route back to us. The labels sent have expired from May and we will need to re-submit these for you to receive them again. Please reply directly to my email from ****@4patriots.com to assist you further. Best Regards, *****

• Initial Complaint

  03/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased a ******* Water Filter that advertised comig with one filter. Received the canister without a filter, plus I ordered another filter and have not received either filter. I have contacted the company twice and they will not give me an expected delivery date. The order number is XXXXX.

  Business response

  03/25/2022

  Business Response /* (1000, 5, 2022/03/24) */ Dear *****, My name is ***** and I am the Reputation Management Team Lead here at 4Patriots and Patriot Health Alliance. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I have also sent you an email via ****@patriothealthalliance.com. I am so sorry that you didn't receive your filters. I understand how frustrating this is. I have reached out to our warehouse and we're getting 2 filters shipped out to you right away. You should receive those within 7-10 business days. If you have any questions or concerns, please let me know. Regards, ***** ** Reputation Management Team Lead 4Patriots / Patriot Health Alliance Consumer Response /* (2000, 7, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Filters are being shipped.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩