ComplaintsforPatriot Health Alliance

• Initial Complaint

  05/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a water filtration system that did not come with a filter I ordered it back in March on the 12th 2022 it is now the middle of May it's been about two months I've called several times in between that time and I was told they would be shipping them out then I was told there was request I was told twice then I was told that somebody would email me and they never did and at this point I just want a full refund for my water filtration if it's that difficult to get a filter it's not even worth what the intended purpose was.

  Business response

  07/18/2022

  Business Response /* (1000, 5, 2022/05/12) */ Dear *******, Thank you for reaching out to us through the Better Business Bureau. My name is ***** and I am a Reputation Management Coordinator here at 4Patriots & Patriot Health Alliance. I'm terribly sorry to hear you have not received your filter for the Filtration System. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I will also be sending additional correspondence as well from ****@4patriots.com. I completely understand the frustration this may have caused. I'm happy to issue a return label to return your entire order for order #XXXXXX for the delay and to make it right. I also see ****** has recently replied to your recent review on 5/10 advising of a 5/21 arrival of the filters from our manufacturer. We have encountered supply chain issues that have impacted and caused backorders with many of our favorite products. Each team member you had spoken to do their best to advise transparency and I do see reshipments were requested. Reshipment of the filter cannot occur if they are not in stock. We are very sorry for the confusion and delay on this. I'd like to offer another $** off, to keep your order as well. Otherwise, I'm happy to issue a return label to return your entire order. Please reply directly to ****@4patriots.com with any further questions or concerns. Best Regards, ***** Consumer Response /* (3000, 7, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a full refund. If your company is unable to fill these orders now, it sounds like i won't be able to get them in the future when i need a new one. As for 5/21, i have been told something similar every time i have spoken to someone. And i don't want and shouldn't have to pay for shipping in anyway. To buy some that cost *** dollars, with a missing filter, renders the filtration system useless. Business Response /* (4000, 11, 2022/07/11) */ Dear *******, Sorry to hear this was not resolved in this case. I had sent an email regarding your case on 5/16 from ****@4patriots.com. I had sent return labels for your order to initiate a refund for the purchase. We ask kindly to drop off the product with the labels provided. I'm happy to initiate a refund once the product is en route back to us. The labels sent have expired from May and we will need to re-submit these for you to receive them again. Please reply directly to my email from ****@4patriots.com to assist you further. Best Regards, *****

• Initial Complaint

  03/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased a ******* Water Filter that advertised comig with one filter. Received the canister without a filter, plus I ordered another filter and have not received either filter. I have contacted the company twice and they will not give me an expected delivery date. The order number is XXXXX.

  Business response

  03/25/2022

  Business Response /* (1000, 5, 2022/03/24) */ Dear *****, My name is ***** and I am the Reputation Management Team Lead here at 4Patriots and Patriot Health Alliance. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I have also sent you an email via ****@patriothealthalliance.com. I am so sorry that you didn't receive your filters. I understand how frustrating this is. I have reached out to our warehouse and we're getting 2 filters shipped out to you right away. You should receive those within 7-10 business days. If you have any questions or concerns, please let me know. Regards, ***** ** Reputation Management Team Lead 4Patriots / Patriot Health Alliance Consumer Response /* (2000, 7, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Filters are being shipped.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased on August XX XXXX on line 3 large canasters of ***** ****** from Patriot Health Alliance ( cost $*** ****). I received an item that I did not request. I immediately called the customer service and advised what happen. I was told that they will correct the mistake and will send me the 3 Canasters of Power ***** which I paid for. I never received any email verification indicating that I will be receiving what I ordered. I made repeated calls and was assured that they are working on it. I called again on October 15, 2021 and spoke to Customer Representative Sara and was told that my order was out for delivery to me. I did get a delivery October 15 but it again was NOT what I ordered. I immediately called Patriot Health Alliance and advised that I did NOT receive what I paid for but instead a repeat of an item I did not order. I requested to talk to a Supervisor but was told by Customer Rep. Shawn one was not available. Please assist me in getting what I paid for.

  Business response

  10/21/2021

  Business Response /* (*000, 5, 202*/*0/20) */ Hello *****, Thank you for reaching out to us via the *************** ******. My name is Shane and I am a Supervisor on the Management Team here at ********* & Patriot Health Alliance. I do apologize for any issues experienced and I would be happy to help. Your issue and concern were brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I am so truly sorry to hear of any issues experienced with your order and receiving the wrong items. I understand how frustrating this can be. I can assure you that this is not our normal process and again, I truly do apologize for this. I have gone ahead and processed a courtesy order for (*) *-Canisters Double Supply Patriot ***** ****** Fortified and sent you an email to confirm this. Please allow 7 to *4 business days for shipping at the most. Once the order leaves our warehouse, you will receive an email with tracking. Due to any inconvenience experienced, I am including an additional * canisters free of charge. Again, I am so sorry that this happened, but I can assure you that we will make every effort to resolve this for you. If there is anything else that I can do to assist you further, please reply to the email that I sent you. You can also reach us at ****@PatriotHealthAlliance.com or reach us via chat at our website - www.*********.com. I hope you have a great rest of your week ahead. Shane Virtual Supervisor *********/Patriot Health Alliance Consumer Response /* (20*0, 8, 202*/*0/2*) */ Please be advise that Patriot Health Alliance has sent me an email indicating that they are shipping my purchase order to me. Thank you very much ****** Case ID XXXXXXXX

• Initial Complaint

  10/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have ordered this product before and I am pleased with it. The problem is I Do NOT want to be on auto refill . I prefer to order when I want . Bought this product at ****** at very beginning, then received this item two times since at $****** first month September 7th 2021 and second month October 6th 2021 at $******. I have tried several times calling and on hold forever and at different times of day after the first time of getting the product without ordering .Also left call back number and have never received a call. I DO NOT WANT THIS PRODUCT UNLESS I ORDER IT PERSONALLY-NO AUTO RE-FILL Thank you , *** *****

  Business response

  10/11/2021

  Business Response /* (1000, 5, 2021/10/08) */ Dear ***, My name is ***** and I am a Reputation Management Team Lead here at 4Patriots and Patriot Health Alliance. My apologies for the trouble. Your issue was brought to our attention so I wanted to personally reach out to you and do my best to provide a proper resolution. I am so sorry that you've not been able to get through to our phone team. Due to an overwhelming demand for our products, our phone team is experiencing long hold times and delays. I have located your account and have canceled the subscription for you. I have also refunded your last order. I'll send this information to you in an email from **************.com as well. If you have any other questions or concerns, please let me know. Best Regards, ***** Reputation Management Team Lead Consumer Response /* (2000, 7, 2021/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩