Business ProfileforApex Energy Solutions

This is my second complaint. Somehow, the first one is nowhere to be seen. Had photos in it along with the original complaint. This window company represented themselves as a professional business that did replacement windows. While this has now been going on for OVER 2 YEARS. We still have to get our final window replaced which was installed BROKEN. They have made it about money when we weren't willing to pay any more until they completed the job. Ok fine, after our 1st complaint we came to an agreement that we would pay half of the final amount and the the balance after the final window install. They now have 15K from us. Window was supposed to be installed Nov 27, 2023 (3 months after out agreement) they arrived and **...we actually have to have a ladder for this job. SHOCKER. Then...Jan 3 they arrive and realize how dangerous the window has become. Remove the glass pieces from the outside and tape the rest of the window up (By the way this is NO small window and is right in the front of our home) Say they now have to order a part, glass or whatever I don't even know at this point. What I do know if that this is the absolute WORST window company. They sidestep ****** reviews since the company name is APEX and they don't use INSIGNIA WINDOWS on the BBB site. Today is April 10, 2024 and the only communication we get is when we initiate it, and the same response is that its on order. We have received 3 letters from our HOA about the window at this point. SAVE yourself the time and money of this HORRIBLE window company.