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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Affiliate Marketing

The Mortgage Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Affiliate Marketing.

Complaints

This profile includes complaints for The Mortgage Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Mortgage Service Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is deceiving individuals into thinking that they need to respond to a request from their lender in order to sell additional products.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sends scammy mail pretending to be related to your bank, to get you to call in and give them more information about yourself than they already found digging through the internet.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading mailed information received today. Return address: *****************************************************. Two lines below return address is RE: *********************************. Inside is my name with message: We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call ************. It is signed The Mortgage Service Center. Everything about the message is intended to imply it is from ****** I only found out it was not when I did a reverse phone search and found the **** F rating of a firm called The Mortgage Service Center. Hope not too many people have been taken in by this company.

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent misleading mail to my home address about my mortgage.

    • Initial Complaint

      Date:01/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited letter with personal details regarding my mortgage.

    • Initial Complaint

      Date:12/29/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Heres a peek behind the curtain of this marketing leads company and their campaign tactics, see interview with the two owners of NFleads aka Nashville Financial aka Mortgage Service Center: ******************************************* They appear to operate nationwide out of *****************, ** and have used postal boxes in *********, *********** and ************. However the company name on their website (***********) is not a registered entity with the State of TN. An address for one of the owners found in a free background check provider matches a company address that was reported to have been used in campaigns.The company identifies new homeowners along with the homeowners mortgage company and loan amount from recent deed filings (publicly available). Then they put that information on an urgent mailer letter to the homeowner along with their callback phone number and sign it as Mortgage Service Center inducing the homeowner to call in regarding an important matter with their mortgage. They sell or convert that marketing lead to brokers of life insurance or other products. See: *********************************************************************** The BBB logo isnt used in their mailers, but they use the federal fair housing logo beside the words Mortgage Service Center and their telephone number giving the reader the impression that they are a mortgage servicer, which they are not.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep get a letter from THE MORTGAGE SERVICE CENTER asking for money I dont owe them nothing or its lender name ****** ******.

    • Initial Complaint

      Date:11/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer in the mail. Spoke to ***** ****** and specifically asked him if they work with Pennymac. He confirmed they do work with my mortgage company. I paid the initial fee. I've signed no paperwork though.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am SICK of being contacted by this company, and there seems to be no way to be removed from their mailing list as you can't reach a human by phone and AI just keeps asking for personal information. I don't want to hear from them EVER again!

    • Initial Complaint

      Date:09/27/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business presents as my mortgage company. Misleading advertising Intentionally deceptive wording and lack of company information

    The Mortgage Service Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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