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Business Profile

Auto Body Repair and Painting

Elza Gate Paint & Body Shop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 31 I dropped my Honda Accord off to have body work done at Mondays body shop. They took till may 29 to finish it and when I got it back my ac wasn't working. I than called back asked about it he told me to bring it back and said I needed a new condenser and asked me to pay 300 upfront which I did. Than it them 7 weeks to put it in even though they said 5 different occasions it would be ready the next day. When I arrived my ac did not work and he refused to return my money since he replaced the condenser and stated that I needed a new compressor now. I than had a second mechanic look at it and after 24 hrs they realized the ac was just not plugged up and that they believed no one has actually worked on my car in the time frame that they had it. He I'm referring to is the head mechanic ***** ** who runs the shop for the owner. He had my car for 4 months in total

Elza Gate Paint & Body Shop, Inc. is NOT a BBB Accredited Business.

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