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Business Profile

Auto Body Repair and Painting

Apple Collision Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Apple Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apple Collision Center has 3 locations, listed below.

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    • Apple Collision Center

      14920 Lebanon Rd Old Hickory, TN 37138-1812

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    • Apple Collision Center

      105 Mallard Dr Hendersonville, TN 37075-2807

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    • Apple Collision Center

      384 W Main St #A Gallatin, TN 37066-3241

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Want Business to repair damaged Display Panel in car that was not cracked in 2 places when I brought it in for body work. Want Manager to apologize for refusing to return my 5 professional phone calls to resolve. Want apology from "*****" for unprofessional & rude behavior.

      Business Response

      Date: 06/07/2024

      We are certainly sorry to hear of this customers dissatisfaction.  The vehicle was brought in for body work to the front end.  The work was commenced in a professional and timely manner.  When extrinsic circumstances resulted in a delay beyond our control, we paid out of our pocket for the customers additional week of a rental car so that there would be no issues; we did this as a courtesy, and not because we had any obligation to do so.  Ultimately, the repairs were completed, the customer retrieved the vehicle, and the customer appeared satisfied with the body work for which we were hired.  No work was performed on the display panel (or inside the vehicle at all), and no damage was caused to the display panel by us. 

      Customer Answer

      Date: 06/07/2024

       
      Complaint: 21807952

      I am rejecting this response because:

      They only paid 3 days exctra on rental- 
      Not a week! My display panel  WAS NOT Broken when I brought it in for body work! So it had to have happened there by somebody. I was NOT satisfied when I picked car up as I pointed out display panel was broken, ***** said it was Not broken when he drove it-seems it was done in final cleaning that day.  We never even talked at all about the body work.  ***** said the following Tuesday he wld tell Mgr about it. Manager so unprofessional that after 5 phone calls from me he Refused to call me back to discuss.  Very poor Business tactics, ***** was rude when I called him that following week too. Note in their response they dont address their unprofessional behaviors & terrible Business tactics. I want them to pay to have my display panel fixed. I dont want them to fix it as I dont trust them & feel they would prob do something else to my car in retaliation. I want monetary compensation for repair & an apology from Manager for refusing to discuss this in a business like manner. Social media all over 2 counties agree w/me they are a terrible unprofessional company

      Sincerely, 
      *************************

      Customer Answer

      Date: 07/09/2024

      Saying this company made a good faith effort & answered the complaint is ridiculous.  Their response is a PR manufactured response that is completely a farce.  The lies they gave me they continue in that response.  If I was trying to get out of a wrong doing I would have the person who wrote that write mine.  Total sham. 

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