We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Super 8 by Wyndham Pigeon Forge Downtown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15th 2023 we checked in at the Super 8 Downtown Pigeon Forge TN. My husband is handicapped and needs a few handicap accessible things. This hotel does not offer anything for the handicapped. No walk in showers. No shower chairs. No handicap rooms. When speaking with the owner she said that now we know what it feels like to be discriminated against. I will never use this place again. They even allow their employees who are not handicapped to park in the only 2 handicap parking spots.

    Business Response

    Date: 12/13/2023

    Per our conversation on the phone I did apologize and explained to you that you did not reserve a handicap room and when you arrived we did not have any available, we do provide shower chairs and you never asked for one we didn't know you needed one.  At the same time you kept using the word discrimination constantly and making threats and you also said you are going to sue us, at that point you didn't  want to listen to what I was trying to explain.  Our staff does not park in the handicap spots at all.  The cars parked there did have handicap tags on them. In future if you reserve a room please make sure its handicap. 

    Customer Answer

    Date: 12/13/2023

     
    Complaint: 2*******
    I am rejecting this response because:

    we most certainly did ask for a shower chair and we most certainly was told by two different employees that the owner has two hotels and neither one offers handicap rooms.  And we were told by an Indian man that it was ok for the employee to park in the handicap space because he was only there for a little while. It was a gray four door car with a busted bumper and he DID NOT have a handicap tag. Every who responded to this complaint from the hotel is NOT being honest. I would even take a liar detection test to prove what I am saying. Would the hotel owner be willing to do the same thing?

    Sincerely,

    Sharon L*****

Super 8 by Wyndham Pigeon Forge Downtown is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.