Reviews

Review Details

• Review fromRhonda C

  Date: 06/14/2022

  1 star
  We booked cabin with Aunt Bug's Cabin Rentals June9th - check out June 12. the name of the Cabin was Bear Run Getaway Number1136 at a cost of $1,600.00. The cabin was dirty inside and out, the carpet was dirty inside the cabin. it had a strong smell of mold when we opened the front door. The railing's around the deck was loose. The road leading to the cabin was over half broken away and went straight down over the hill. We were not informed of any of this when we booked the cabin. We went by the pictures on the internet. BIG MISTAKE!! The pictures must have been taken when the cabin was new. I immediately called Aunt Bugs and spoke with a man and told him of the dangerous road condition at the cabin and the cabin was dirty inside and out. I asked if we could be placed in another cabin or give a refund or even a parcel refund because we were not gonna stay in this cabin. He informed me they were not gonna take money from one cabin owner and give to another cabin owner. He also informed me he would not find another cabin for us to stay in for our vacation. I told him we would not be staying in this cabin. We looked around and found another cabin at Oak Haven Resort. They were awesome folks they found us 2 cabins for our family for $1,200.00 for both cabins they were very clean and well kept inside and out. I would recommend them any day of the week to anyone looking for a great place to stay! Long story short I would NEVER rent a cabin from Aunt Bugs Cabin Rentals again and I will tell anyone that mentions them not to because I feel like I was scammed by this company. They made it very clear they don't care about their customer's,

• Review fromAnita H

  Date: 05/22/2022

  1 star
  We rented a cabin call Bear Splash but when we arrived we were at a totally different cabin. We rented this cabin to take our kids and grandkids on a getaway. They put us in Splash Mountain. Filthy dirty and unsafe. Hand rails broken and torn up furniture and we ere told it was an up grade to the other one! I was not informed of the change before hand. I will never rent from Aunt Bugs again. Picture are very deceiving. We paid almost $3000 for 3 night. The pool rail was broken and hot tub only work some. I called upon arrival and the did offer to send someone out to fix the thing but I didn't want to spent any time for them to come fix things that I'm sure have been reported before. Thanks for nothing Aunt Bug's. Anita

• Review fromJessie G

  Date: 05/17/2022

  1 star

  Jessie G

  Date: 05/17/2022

  Reserved at Emerald City Lights *****One could see the layer of dust throughout the cabin. It seems the housekeeping team just comes in to do a surface wipe. Mold in the master bedroom shower and a giant spider web in one corner. On the shower glass door, there was a note on a yellow piece of paper stating " Only use left door until i can get the part to fix plz. Thank you. Maintenance." Big liability, as it could come crashing down at any minute while we shower.Bedspreads were stained with large brown spots, semen, and some other white discoloration.Grill was so old and never cleaned, that it was filthy black and bottomed out.It was unusable.There was a layer of dust on the pool table that using it would just stir everything up. The dishwasher had broken utensil basket with holes.We went 2 days without bedspreads until they returned with clean ones but ripped.About the 3rd day, we went to use the washing machine when we realized it wasn't working.New grill brought in the next day. Stated that he had just put in a new grill about 6 months ago. It's one thing to bring in new items but if it's NOT being cleaned nor maintained, then it will quickly wear out.Management never replaced or fixed the washing machine.They promised daily that someone will be out to fix it, or they're waiting on a part, or they're looking into the status of it.They just wait until you check out. After doing further research, I find out this is a common practice from them.They know, before you check in, that appliances are broken but they don't bother to fix them; they just wait for you to call and give you the run around until check out. Eric, the manager, is too inexperienced and doesn't have time to deal w your complaints. Argumentative and rude. Told me basically that they're not concerned w bears getting into garbage.They don't provide locks but will quickly fine you if you allow the bears to get in.This management co just doesn't care about guests just the easy dollar. Beware!

  Aunt Bug's Cabin Rentals, LLC

  Date: 06/01/2022

  We greatly appreciate your feedback on your recent stay with us. Investigating the stay I do see where the bed spreads were reported and replaced. I also see where the washer stopped working and they ordered another one from Lowes. It looks like Lowes had a supply issue and the washer was not delivered until after your departure. I see where you spoke a team of management and he was sending you out a free night voucher for the issues you had during your stay. The free night has already been mailed out. The certificate is good for any 2 bedroom properties in our program. Once again, we appreciate your feedback and hope you utilize the certificate to give us a chance to make it up to you. I promise we do care.

  Jessie G

  Date: 06/14/2022

  Please stop with your lies. Your management company does NOT care. It is prevalent in all guest feedback across all social media platforms: Facebook, IG, Yelp, etc. The washer/dryer issue is experienced by every guest in several of your properties. It is a game your company plays. You are very well aware that the washer/dryer is not working months in advance of checking in a guest and you just process them in to line your pockets fully aware that they will call in to request maintenance. Then you give them the same story line delaying it 3-5 days until they check out and then the next guest comes in. There is no intention of repairing the washer/dryer. It is a pattern and can be proven with all the guest feedback. If you cared, you would implement a QA checklist when inspecting cabins. I'll see you in court.

  Jessie G

  Date: 06/14/2022

  Please stop with your lies. Your management company does NOT care. It is prevalent in all guest feedback across all social media platforms: Facebook, IG, Yelp, etc. The washer/dryer issue is experienced by every guest in several of your properties. It is a game your company plays. You are very well aware that the washer/dryer is not working months in advance of checking in a guest and you just process them in to line your pockets fully aware that they will call in to request maintenance. Then you give them the same story line delaying it 3-5 days until they check out and then the next guest comes in. There is no intention of repairing the washer/dryer. It is a pattern and can be proven with all the guest feedback. If you cared, you would implement a QA checklist when inspecting cabins. I'll see you in court. BTW, another lie, a voucher was never promised. It is now 6/13 and no voucher has been received.