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Business Profile

Vacation Timeshare

Capital Resorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Timeshare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Nov of 2024, I responded to the $99 4day and 3night Pigeon Forge,TN offer by Capital Resorts and paid $50 and $99. The lady called, and I booked for Dec 23-26, 2024. Now they say I was booked in Nov 23-26, and am a no show. They are charging me $368. I disagree on the dates and never received an e-mail notice. I am 90 and had a hip replacement on Sept 30, 2024 and would not have signed up that soon after my surgery. As it was, we changed the dates to May because of my health in driving from Florida to Tennessee and the weather. They won’t resolve my dispute with American Express by refunding my money.

    Business Response

    Date: 02/14/2025

    We sincerely apologize that the ******* family's experience with Capital Vacations did not meet their expectations. Following our discussion with the Marketing Department regarding this issue, we were informed that a refund for the no-show fee and the initial tour deposit was processed on November 5, 2024, due to a mistake in the original booking. The guest has since rebooked for this May and submitted a new tour deposit on December 4, 2024. Please be aware that our cancellation policy requires notice at least 30 days in advance, which was communicated to the guest. As we have not received any cancellation requests before the deadline, we cannot issue a refund at this moment. The Marketing Department will be in touch with you soon to provide additional information.

    Customer Answer

    Date: 02/18/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22854266, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Capital Resorts is NOT a BBB Accredited Business.

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