Complaints

This profile includes complaints for United Structural Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Structural Systems, LLC

  2111 Boat Factory Rd Pleasant View, TN 37146-8107

  
• 

  United Structural Systems, LLC

  1793 Fayetteville Hwy Belfast, TN 37019-2087

  
• 

  United Structural Systems, LLC

  701 Murfreesboro Pike Nashville, TN 37210-4550

  
• 

  United Structural Systems, LLC

  107 W Lytle St Murfreesboro, TN 37130-3607

  
• 

  United Structural Systems, LLC

  1550 W McEwen Dr STE 300 # 67 Franklin, TN 37067-1770

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September ******* ****** ******** had a work order to fix foundation issues on one side of his townhouse. The address is *******************************************************************. I called ************ which was listed on the ****** Work truck to make sure no modifications or alterations would be made on my property to my gutter system without my consent. A female representative assured me after talking to the workmen that they were only doing work on one side of the house and nothing should happen on my property. This was spoken on a recorded line and to my knowledge the manager ******* has the ability to pull the call and hear it. When I check around my property today on March 3rd 2025 I see my gutter line has been cut and unlawfully modified, additionally a trench was constructed with a pop drain. No one discussed anything with me and this was done on my property unlawfully without my consent or any prior discussion. The resolution I seek is listed below:1. Any Previous Modification to my gutterline and drainage restored to proper condition . The gutter was clearly cut and I want it the same length before modification were made.2. The trench needs to be dug up to remove the drainage sprout.3.The popup drain needs to be removed.Additionally, Im unaware how this is affecting my property or my foundation during inclement weather. This is urgent and I want it completed as soon as possible .

  

  Business Response

  Date: 03/10/2025

  On 3/4/25, USS's Operation Mgr spoke with this neighbor of our client. Photos were exchanged via email and it was understood by all parties that USS did not perform any repair to this neighboring property.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2024 United Structural Systems invoiced in the amount of $8,469 for the Installation of six Titan SP-90 steel foundation piers for my Nashville home. The work had been completed. The piers had been buried. There was nothing for me to inspect. The only indication of where the piers may have been installed were six pieces of blue masking tape stuck to the wall. The ******* told me photos were taken of the work in process and those photos would be used in the review of the work performed. I asked for the photos. He told me I would get the photos after I paid and I wrote a check. On September 4, 2024, I noted loose bolts and a loose support on a prior project. I sent a test message to ***** *********, the USS *** through which I ordered both projects. I again requested the photos. I sent another text reminder to Mr. ********* on September 13. In an email September 13, ******* ******, Director of ************************ wrote: "I followed up with the foremans supervisor, and they are looking further to see if in-process photos were taken, since this was not uploaded to our work order record. We may not have this to forward to you, so I have downloaded and attached the data for each pier installed. (per data attached)." The supervisor for the pier project left a message for me to call him on September 18. On September 19, USS Supervisor ***** ******** told me in a telephone call that photos were taken but an iPad failed so he can't produce photos. He said he inspected the work when the piers were installed but failed to let me and my wife know he was there. I have attached a photo of the crawl space corner showing the tape which apparently ***resents where four of the six pairs were installed. I have also attached pier support data.

  

  Business Response

  Date: 09/30/2024

  Each of USS's project foremen have been highly trained and carry the qualifications needed to know how to properly install each system they are responsible for.  While this is the case, it is not unusual for USSs production supervisors to make site visits throughout the day.   One of the primary responsibilities of a ******* for foundation pier installation is to record each pier's technical data during the installation process (depth, pressure & degree of lift). The importance of this data serves a much greater value than a photo of the pier installed, and USS has maintained this data integrity of our pier installations for over 20 years. For this particular situation, the ********* supervisor reached out to our client prior to this complaint to apologize that technical issues with the ********* iPad contributed to these photos being lost, and offered to unearth and expose the piers for his peace of mind. Our client did not accept this offer, which USS is still happy to perform.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22313925
  
  I am rejecting this response because:
  

  I have previously asked for photos with the understanding that those photos would be used to review the work performed. Now that I have been told photos are not available. Now I must ask if there is some other available documentation of the review of work performed on my property.
  
  Can USS provide any documentation that the Foremans supervisor was physically present ON-SITE, at any time and reviewed the work?
  
  The foremans supervisor told my wife and me, in separate telephone conversations, that he was here on my property and reviewed the work. My wife and I were both home when the work was done. We never saw him or another USS vehicle. 
  
  Is there documentation in addition to the field data I have previously provided in an attachment?
  
  Per Field Notes, pier technical data was entered in flies created between 9:06 AM and 9:12 AM on September 4, 2024. The data entered for each pier (depth, pressure and degree of lift) is exactly the same, for each pier, within two decimal points, and recorded in round numbers.
  
  We must say that our previous experience with USS in June 2021 was nothing like this one. On completion of that project, the ****** met with my wife, used a level to compare measurements made before with those made after. ***** ********* inspected the work and answered all of our questions. We recommended USS to our neighbors who had similar work performed. There was no question who was responsible, who was in charge and who reviewed the work.
  
  The foremans supervisor has called and offered to expose the piers. Thats not what I am asking. I would like documentation of his ON-SITE site review of the work performed.
  

  Sincerely,

  
  ******* ******

  Customer Answer

  Date: 10/02/2024

  Additional information which may be helpful in addressing my concerns:  On completion of the work, the ******* told me that one pair could not be installed like the others. I recall him saying they had to go in from the side and not straight down. I think he tried his best to explain but I could not understand.

  

  Business Response

  Date: 10/11/2024

  USS's supervisor visited this jobsite midday on 8/28/24. At the time of that visit, our ******* and crew had a few piers installed and pier layout was correct. Site visits by a supervisor are performed randomly in the field, depending on the needs that may arise from a *******. Based on the pier data provided to our client, this documentation shows that the piers reached refusal around 7 ft in depth and 4000 psi. The structure starting lifting around 2500 psi, with 4000 psi being the maximum pressure, and tested at 15 min for each. The footer was approximately 1 ft under the surface of the soil.  This type of information cannot be retrieved by looking at a photo, which is why USS documents pier data. Photos are provided as a courtesy to the homeowner, and these were offered to our client by the ******* at completion while onsite, but our client said he would request these from the office later.  Regrettably, upon arriving back to our office to upload and document all data (taken onsite by *******), his iPad screen went out and our IT department had to order a replacement device for this *******. While we have apologized and explained this situation to our client, USS has upheld all workmanship standards and will continue to stand by our system for the lifetime of this structure in our area of repair.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22313925
  
  I am rejecting this response because:

  1. The following statement by *********** is not accurate: "Photos are provided as a courtesy to the homeowner, and these were offered to our client by the ******* at completion while onsite, but our client said he would request these from the office later."  

  2. I want to make sure The Company's position is that no photos, no data, and no other record exists of the work performed. 

  ******* ******

  Customer Answer

  Date: 10/18/2024

  I have attached text messages between me and ***** **********. My original message was September 4, 2024 when I noted loose bolts on a previous support and said that I had not yet received photos of work that I was told would be sent to me on August 29 2024 when work was completed. Note that during our exchange of texts on Friday September 6, I state that I told ***** that the ******* told me I would have to go through him to get the photos. At the time, I thought that ***** would be supervising the work. I had no idea there was another supervisor because I had never met another supervisor. 

  The Company has stated. "Photos are provided as a courtesy to the homeowner, and these were offered to our client by the ******* at completion while onsite, but our client said he would request these from the office later."

  That is not accurate. I never refused photos.

  **** ******

   

   

   

  

  Business Response

  Date: 11/01/2024

  The text correspondences uploaded by our client had already been submitted by the Project Manager (***** *********) and reviewed in our office by USSs management team.  Internal interviews with the *******, supervisor, and project manager (as well as communications) were conducted over a month ago because of our clients feedback regarding his understanding that the review of photos was part of USSs protocol for assuring the system was installed correctly.  It is because we trust our clients understanding of this situation that the offer was extended to unearth the piers for his peace of mind, not because USS needed to do so in order to provide review of our foremans workmanship. USS has performed underpinning repairs for more than ****** individual projects. Our clients ******* has supervised his crew on over 70 projects over the past few years as a lead *******. To date, this project represents the first occurrence that our company was informed by a customer that they were told that photos were used as part of an underpinning review process.  As previously stated, each ******* is highly trained to lead his crew in the knowledge of how USS's different systems are to be installed, to include collecting pier data for underpinning projects. As also stated, because the foremen are trained to supervise their crew accordingly, a production supervisors site visit is not a mandatory criterion for the completion of a project. Although photo availability was discussed onsite, the foremans iPad screen could not be fixed when the malfunction occurred upon returning to the office. His iPad had to be replaced by our IT department, which led to our foremans inability to transfer the site photos to our database. With that said, our foremens requirement to manually record the pier data was not breached in his protocol and was entered to the job record upon replacement of his device. Our ******* is at a loss as to how he could have said anything to be specifically interpreted in the manner which was understood by our client.  While we respect our clients wishes to be sure his repair was not compromised, we will have to remain at an impasse of how verbal communication led to this misunderstanding.  

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22313925
  
  I am rejecting this response because: The response does not identify the name and position of the writer. I will accept this explanation, if a comes in the form of letter, from an identified individual, with an identified position, from an identified location in the company. And with one addition sentence stating the company fully guarantees the work performed.

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did everything USS told us needed to be done to repair the foundation of our house by putting in piers and poly. The piers have a lifetime warranty certificate. When all the work was complete, we asked them if we were good to put down our new floors. They answered, "Yes, absolutely." So we had new flooring installed ($15,000). The floors started bowing in the exact spot where USS put a plug over one of the piers. Either the plug has come loose and/or the plug was not installed correctly and is causing our floor to bow. We have another place where poly was previously put down, but more is needed. We called them to come out to check the plug and put more poly down. They refused to come out to even look at the plug because they said: "they don't do flooring." We don't need them "to do" flooring. We need them to look at the improperly installed plug and fix it. To put in more poly? Wouldn't you know it's under a 5-year warranty - not a lifetime, and the warranty "just happened to run out" and It will cost us $1400 to put more poly down.

  Customer Answer

  Date: 09/10/2024

  I am revising the complaint as follows:

  We did everything USS told us needed to be done to repair the foundation of our house by putting in piers and poly. The piers have a lifetime warranty certificate. When all the work was complete, we asked them if we were good to put down our new floors. They answered, "Yes,absolutely." So we had new flooring installed ($15,000). The floors started bowing in the exact spot where USS put a plug over one of the piers.Either the plug has come loose and/or the plug was not installed correctly and is causing our floor to bow. We have another place where poly was previously put down, but more is needed. We called them to come out to check the plug and see if the poly is still under warranty. They came out and acknowledged there is indeed a problem. But they won't do anything until we take up the floor.This means we have to spend more money to hire someone to come out to take up the floor, deconstruct our new baseboard, and have part of our house torn up before they will even come out to see if the issue falls under the warranty.Then spend more money to put it back together after they fix the issue of their incorrectly installed pier plug. To put in more poly? Wouldn't you know it's under a 5-year warranty - not a lifetime, and the warranty "just happened to run out," and It will cost us $1400 to put more poly down. You do NOT want to do business with USS. Our friends and neighbors used ******************* and were pleased with their work and customer service.
  

  

  Business Response

  Date: 09/19/2024

  We understand the candidness of this concern, as we would likely feel the same way if faced with the misfortune of a home dealing with reoccurring soil settlement. Soil movement can be very unforgiving when it comes to home repairs and cosmetic updates, like new flooring. The good news is, yes, your USS piers have a lifetime warranty, so we are here to help you through this unpleasant experience and will do whatever we can to make sure your home remains stable. In looking through previous notes in our system, we do see that the topic of the floors was communicated and agreed that should movement continue, as the homeowner, you would be responsible for removing the flooring. This, again, is a sad by-product of a home with foundation repair issues and not necessarily the quality of materials or workmanship. As time passes, yes, unfortunately, the only way for us to reevaluate the status of the soil beneath your slab home and confirm that the slab foundation pier was effectively installed and maintaining the foundation correctly, since you do not have a crawl space or basement, is by removing a section of the floor laminate.  Sadly, this comes at the homeowners expense. This is especially frustrating, as it must be for you, when years pass and the expansive soil in our area continues to move. Our poly concrete repairs do come with a 5-year warranty. Please call us to discuss any next steps in assessing your floors. Again, we will continue to stand by your warranty and help in any way we can.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22267272
  
  I am rejecting this response because:  I get it.  The paperwork states that if an issue re-surfaces it's the homeowner's responsibility to take up the flooring.  The logical assumption is that the issue would be resettling and more work is needed to be done.  However, this issue from ALL indications is NOT the foundation or the "soil resettling".  Clearly, the problem with the flooring is the cap on the pier that USS installed.  The ONLY place the floor is coming up is the exact area right over top of the pier THEY installed.  There was an issue with that pier prior to this.  We will have someone come in to take up the flooring in that area to confirm the issue is the cap on the pier.  Once that is confirmed we fully expect USS to first fix their issue and second to reimburse us for the time and money spent having the floor taken up.

  We understand the area where the poly was installed is no longer under warranty.  We have another vendor coming in to access that.  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USS owes me a refund for materials they didnt use during the job. Both the ******************************* and the salesman *** spoke to me about the refund. Ive yet to receive it and theyre betting on me not following up. This dishonest company preys on people who let them get away with cutting corners. The amount was between $200-$300.

  

  Business Response

  Date: 08/28/2024

  We apologize for the delay in processing your refund, *****, as the project manager you mentioned had a death in his immediate family to day he returned to review the job with you. While this is no excuse, the personal events that followed did lead to the delay in communicating this action with our accounting team in a timely manner. The refund for unused materials, due to HVAC and plumbing lines preventing a complete repair, is currently being processed. Please give our departments up to two weeks to issue and mail your refund and notify us if there is further delay. We are sad to hear that you are disappointed with your experience and that you feel this way about our USS team. Your comments are certainly not indicative of how our company seeks to do our job with integrity and excellence and remain committed to our customers. Our aim is to treat your home as we would our own, providing a solid solution to help keep your home dry and stable. So, please accept our apology and know that any miscommunication or perception of cutting corners that may have occurred by no means equates any level of disrespect for you, your home, or your property. Our standards are much higher than that, and our aim is to always make it right. We appreciate you reaching out to your project manager prior to this review, so that we were informed of the situation; and were thankful that you allowed us to return to your home to make things right and install an additional floor support at no charge, in addition to the refund promised. Please know that we will stand by our workmanship and uphold all guarantees, honoring the warranties that come with your home repair. Our warranty team will continue to be here to support you, your home, and your USS home repairs, should you need us at any time. 
  

  Customer Answer

  Date: 09/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USS came to our house and advised us what to do. We did that and paid them over $20,000--later other cracks have developed. We have called them out because we supposedly have a warranty--but the warranty is owned by USS -- of course nothing is their fault. I feel that they did not advise ** correctly. I feel when they did not advise us and the work they did caused the areas that were not worked on cracked. I have tried numerous times to talk to USS they sent "their" warranty guy out to tell me they did nothing wrong. I wish I had look at BBB before I spent the money. I am so disappointed but even with their warranty and their commercials out they do NOT take care of their customers.

  

  Business Response

  Date: 06/02/2023

  USS management has been working with the homeowners, to include 3 site visits to observe & listen to their areas of dissatisfaction. Three USS representatives have found there to be no movement in USS's repaired perimeter footing. All 17 steel piers continue to be arresting vertical settlement of the area underpinned, and as originally contracted in 2021.  Concerns of newly developed exterior cracking OUTSIDE USS's repairs are not a result of USS's stabilized footing repair, but rather a result of continued movement of the soil in places that USS did not underpin, nor showed evidence of needing underpinning several years ago.  USS does not oversell where repair is not evidenced to be needed, as one cannot predict how soil behavior may/may not occur in the future.  Regarding the homeowner's concerns of interior flooring issues, our original representative was not requested to assess & quote any interior concerns in 2021.Explanations have been provided as to why their flooring issues require a different repair system, with different accompanying warranties, and are not a result of USS's stabilized perimeter footing repair.  USS continues to uphold and honor the lifetime warranty with our client.

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is follow-up to my 3/3/2021 complaint. USS has still have not fixed the issue with the floor an now one of the foundation ****s is failing and the front of my house is craking. I am a senior citizen and I hate to be taken advantage of. 1st, problem was they installed 3 crawlspace **** posts incorrectly. At the start they did not put a pad under the posts and they sank in the ground. They came and fixed that as they should. 2nd, they did not put a a cross beam between the ****s as other companies do (this can clearly be seen on other companies internet pages), so the floor is only supported at 3 points. This has put undue stress on the other floor joists and has caused a lot of cracking in interior walls. If they had put a beam in-between the ****s, all of the floor joist would have been supported evenly and my house would not be cracking apart. I complained to USS several times well within the two year guarantee but was ignored till the warranty ran out. I have recently complained about the foundation pier which has a life time warranty. I sent them pictures of the crack in the front of the house and they came, took more pictures, then nothing. I do not feel they deserve the A+ rating and my next step is to hire an attorney which will cost them even more money than just fixing the problem.

  

  Business Response

  Date: 04/28/2023

  Our client is referring to 2 completely different repairs, with 2 completely different accompanying warranties. The front of this house is currently being addressed under their lifetime warranty, with the appropriate repair application that applies.  This warranty repair has already been evaluated and has a schedule date set.  The majority of our client's complaint, as they have referenced from their 2021 submittal to the BBB, continues to be an issue in an area that is not in USS's area of repair.  The interior item of concern is outside USS's scope of responsibility, and has never been the responsibility of USS during their 5 year warranty (not "2" years as mentioned by the homeowner).  As noted in USS's 2021 response, exhaustive efforts have been made by USS during their 5 year warranty period, to include USS hiring a structural engineer on their behalf, and multiple site visits by members of management. USS continues to stand by repeated recommendations for our client to hire a structural engineer for the purpose of providing an unbiased evaluation by a licensed professional.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had USS come out to look and see if foundation or floor needed lifting. I had already had one person say it was foundation problem. When I told ***** with USS that the other company could lift foundation for $29,900, I was told they couldn't come close to that. Then was told it was a floor issue and quoted half of the other quote. I let USS lift the floor which has turned out to be a nightmare. The first time they came, the guys only stabilized the floor. Did little to no leveling. Humps still in floor, dips still in floor and doors still will not shut. Had to pay right then or they would tack on 3% more. The second time they came out I was told that you have to level front to back and side to side, which the first guys did not do. The second group started cranking and cranking and my wife yelled out for me to come see this. They busted the drywall in the ceilings upstairs and walls very bad. When their man looks at me with a smile and says "it happens". I made them stop. After they left I found busted drywall and cracks in tile walls downstairs also. Not only did we pay over $14,000 to level floor but incurred over $4000 (thousand ) in damage. Floors still not level and have dips in them. Doors still will not shut. The third time they came, I was told by ***** that "We Were A Casualty of War". The reason for the third visit was requested from *************************** customer service V.P. to make sure that it was floor issue and not foundation. The two men did not care or really want to see my busted ceilings, walls and floor. They brought a machine and measured and said it was floors and they did good. We got about 60 percent of what we payed for and that is being generous. I will not let them adjust anymore unless they take responsibility for any more damage. They said no. Was told also on the third visit by *****, that when they adjust that much, that we were to sign a wavier for damage that could occur. We did not and if presented with one we never would of signed one. I'm writeing this so one of you would not become " A Casualty of War " or have someone look at you and say " It Happens." Do your due diligence when picking USS. They left a mess under the home and tore our vapor barrier. They did come out and remove the big rocks and put down new barrier. They do not seem like the stand up company they portray in their commercial. Lastly, I have never met a group of people that talk bad about one another as some of these men did about their comrade. Not professional at all.

  

  Business Response

  Date: 01/27/2023

  Our clients experience is unfortunate, as USS has made repeated site visits with different members of management to attempt to meet expectations and relook at the structural concerns brought forth.  Our company stands behind both the diagnosis and installation method of repair provided to strengthen the interior flooring settlement for this structure, rather than perimeter foundation underpinning that would not have stabilized the interior settlement at this home. USS has made numerous attempts to convey this understanding to the homeowner.  It is unfortunate that our client took no photos of the alleged damages, nor could produce any receipts for USS to offer monetary consideration toward. USSs representatives that met with the homeowner were unable to see evidence of the repaired alleged damages.  USS will excuse the disparaging comment made toward our team of integrity-driven employees.  We will continue to honor the warranty that accompanies our system, and wish only the best for our client as he readies this home for sale. 

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18839498
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ***************************

  

  Business Response

  Date: 02/12/2023

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********.

  USS has made an offer to the homeowner. Awaiting response.

  Customer Answer

  Date: 02/13/2023

  When we receive the check from USS, I will close out this case as  resolved.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************