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Business Profile

Convenience Store

Weigel's HQ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Weigel's HQ's headquarters and its corporate-owned locations. To view all corporate locations, see

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Weigel's HQ has 9 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of Weigel's fuel rewards, and on 1/19/25, I logged into the app, chose a pump at the Weigel's in Harriman, TN, but it would not allow me to pump, so I used my debit card instead, in the amount of $28.54. I assumed that the mobile app was not working since it would not allow me to pump, but after arriving home, I noticed a pending charge from Weigel's on my online banking in the amount of $55.99. I concluded that someone came up behind me and pumped using my login information. I called Weigel's customer service, who told me to contact the vendor who does the app - Zipline. I filed a dispute with Zipline, but they did not get back with me, so I stopped payment on the pending charge with my bank as it was not a charge that I completed. I then started receiving collection notices from a company called, "Checkredi." I reached back out to both Weigel's and Zipline. Zipline told me that Weigel's denied my dispute. Weigel's told me that since I did enter my pin initially in my attempt to pump gas, I had to pay the $55.99. They even acknowledged that it was possible that someone else likely used my app info and pumped gas. This may go against my credit. This is bad business. I told them that I would no longer be doing business with them, and that I was going to contact the BBB, and they laughed at me.

      Business Response

      Date: 02/25/2025

      I spoke with Kim **** this morning (February 12, 2025) regarding the issue she encountered at Weigels Store #85. I provided her with a detailed explanation of the situation and informed her that, as a one-time courtesy, we would be issuing a refund to her account. Ms. Sosa was appreciative of the resolution and expressed gratitude for our proactive approach in addressing her concern.
      Incident Summary (Reported by Brandy):
      On January 19, 2025, at 10:41 AM, a Honda HR-V arrived at pump #13. A male individual exited the vehicle and attempted to initiate fueling using the Weigels app but noticed that the pump was not activating. He then returned the pump nozzle to its holder while the female customer, Ms. ***** *nserted her payment card to activate the pump.
      At the same time, an SUV pulled up to pump #15—the pump that Ms. **** had inadvertently activated. The customer at pump #15 inserted their payment card and began fueling. Since the pump had already been activated by Ms. Sosa, this customer was not charged. Shortly thereafter, Ms. **** also began fueling at pump #13, but with a different payment card.
      Both customers remained at their respective pumps until their transactions were completed. The customer at pump #15 finished first and departed at 10:47 AM. Approximately 25 seconds later, Ms. **** also left the premises.
      To prevent similar issues in the future, we have provided additional training to store employees on how to assist customers who accidentally activate the incorrect pump.
      Please let me know if you need any further clarification regarding this matter.

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the weigels on middle brook. I buy my cigarettes every day from weigels for ***** for two packs. Today the total was *** I told the cashier she didn't ring them up right and she informed me I was an "****** * *** **** ** ********

      Business Response

      Date: 04/16/2024

      Upon receipt of this complaint, I immediately contacted our District Leader over the store in which this incident occurred.  She was asked to cease all other activities and immediately contact our valued customer, Mr* ********  Our District Leader was able to have a very positive and engaging conversation with M** *******, obtaining all necessary details of the incident, genuinely apologizing for the inconvenience, and assuring him that the matter would be promptly addressed. Weigel's does not publicly share disciplinary actions, nor the specific outcomes of internal investigations, however, please rest assured that this issue has been given due attention and will not repeat itself, going forward.

      Mr. ******* was appreciative of the call, and we are looking forward to serving him in the near future.

      Thank you for the opportunity to address this matter.

      Sincerely,

      Ryan ******** ******** ** **********

      Weigel's

      Business Response

      Date: 04/19/2024

      I attempted to call Mr* ******* on April 17, 2024 but was forwarded to his voicemail ( I did leave a message).  Weigel’s does not share disciplinary actions, however we will be mailing a ** gift card to Mr* *****rt to cover his inconvenience.

      Thank you,

      Kelly *******

      Weigel's

      Customer Answer

      Date: 04/19/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution is satisfactory to me.

      Sincerely,

      Eathan *******

    Weigel's HQ is NOT a BBB Accredited Business.

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