Business ProfileforGreenbriar Landscape Co., Inc.

Horrible experience using this company

I used Greenbriar landscape to install sod in April '21. Despite crew stating they'd first remove the visible rocks that are a fist size or bigger, they never did. Proof of this is had in the dozens of small areas where the grass was dying. Upon digging up each of these areas there were large rocks underneath.

Also during sod install the crew left a small gap in between each of the strips of sod which became a tripping hazard after nearly every step. The yard looked like a jigsaw puzzle and you could clearly point out the size of each piece that was laid. I was told this would fill in over time on its own however it never did until I started to lay seed throughout all the gaps.

I spoke to Kathleen B**** at the time of noticing these concerns and she said she'd come out and take a look. The first time she was to show she called just prior and said she couldn't make it. The 2nd time she was to show I called her when she hadn't arrived yet and she said she couldn't make it. The 3rd time she was a no show once again and never answered my calls thereafter.

Shortly after this, it was uncovered that Greenbriar never reached out to TN One Call prior to installing the 52 arborvitae trees that they planted at the back of my property about a month prior to when they laid the sod. If they had followed the law and scheduled the call then a water line would have been uncovered. Due to their negligence as the installers, I was notified by ************ Utility District that the trees have been planted directly over a water line and by law need to be removed.

Kathleen, nor the owner of Greenbriar, Shane F**** are willing to correct any of the issues in which they caused. Shane has never once responded to my emails, and Kathleen stopped responding altogether. The last time we were on the phone she hung up.

The fact that this company is in business and operates in this manner is sickening. Thousands of dollars have been lost due to their negligence and thousands are still needed to correct their mistakes and start from scratch. My only hope with this honest and thorough review is that people see it before making the same mistake I did.