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Find a Location

Boat-N-RV Supercenter has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBoat-N-RV Supercenter

    Boat Dealers

    At-a-glance

    Customer Reviews

    2.07/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Boat-N-RV Supercenter offers Recreational vehicles sales (Boats, RV's, ATV's )

    Business Details

    Location of This Business
    2475 Westel Rd, Rockwood, TN 37854-6910
    BBB File Opened:
    3/30/2009
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    9/1/2007
    Date of New Ownership:
    9/1/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 27 for this business, issued by Department of Commerce & Insurance

    These agencies may include:

    Department of Commerce & Insurance

    500 James Robertson Parkway

    Nashville TN 37245

    (800) 342-4029

    https://www.tn.gov/commerce/insurance-division.html

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Boat-N-RV
    • Crossville BNRV Sales, LLC
    • Factory Direct Marine
    Business Management
    • Geof Hoffman
    • Ashley Haney, Assistant Controller
    Contact Information

    Principal

    • Robert Drake, General Manager

    Customer Contact

    • Mr. Don Littlefield, President/CEO
    • Scott Oshell, Regional Manager
    • Geof Hoffman
    • Sherry Ricketts, Human Resources Manager
    • Robert Drake, General Manager
    • Ashley Haney, Assistant Controller
    Additional Contact Information

    Fax Numbers

    • (865) 354-5015
      Primary Fax
    • (865) 354-4371
      Other Fax

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/22/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Every single piece of paperwork I was asked to sign had different numbers on it. I think they thought I was a dumb girl and they could pull one over on me. I was not given any paperwork about my loan or final numbers. They “forgot” to give me credit for my deposit and then charged me again for it until I finally got them to refund the 2 charges. I feel like they do business in a shady way and I don’t trust anyone there except ****** in service. Hopefully I like my camper more then my experience buying it.
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lorie H

    1 star

    07/06/2024

    If I could give zero stars I would. After 5 weeks of having our pontoon that we bought new from them, they haven’t even looked at it for service! We also bought a brand new rv from them as well and when you spend over ******* * with them one would think you could get treated better. Once you buy from them that’s it. Service stinks. Manager won’t return your calls nor will service. I don’t know how they stay in business.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

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