Business ProfileforBen's Carts

This cart is dangerous and continues to show propane leaks, it is currently unable to pass the health dept inspection protocol, horrible customer service. Bens's carts is a complete rip off. They make it impossible to leave a review on their website even though I spent $12,000 on a completley unusable piece of garbage. 1. The Cater Pro cart is currently not working because the hot water heater is defective. 2. The propane tank to the hot water heater which was installed by American Dream was leaking. 4, This hot water heater was never tested or in working order before it was delivered. Anothe rmechanic with 47 years of experience said. In my professional opinion, this cart is a safety hazard with poor craftsmanship and poor design. The griddle exploded when I first lit it. This caused a fireball that could have easily seriously injured or even killed someone. The connection to the griddle was counter threaded-which means that the griddle was never tested.. Gus informed me that they said the cart had been tested but that was never done in front of him. The insulation behind the griddle was not fireproofed or wrapped in aluminum foil which is a hazard because it caught on fire. Had we had COOKING OIL IN THE DEEP FRYER NEXT TO THE GRIDDLE THIS COULD HAVE BEEN CATASTROPHIC! The wheel on the tow bar was flattened and we had to rock the cart back and forth to get it rolling. This was sold as a brand new cart and at every step of the way their MO was to respond only via email 24-48 hours after I made a request. I had repeatedly asked for a Zoom or Facetime call to show them what difficulties I was having and they refused. When I shared a post on the private Facebook Group "Vendors United" which was where I paid the original $347 I was removed from the group and my post was deleted. WARNING-DO NOT DO BUSINESS WITH ******************************** or American Dream. Its a nightmare.