Business ProfileforCitadel Construction

The Citadel Construction company came out to do work on our house after we had water damage due to a busted water pipe. They were recommended by our insurance company and did do a wonderful job. We asked them to fix the dry wall on the walls and ceiling and then paint. We wanted to wait to put the flooring in after we added to our basement and therefore the job was completed on their end. They were given the check from the insurance company to pay for the work done on the repairs of our home. They then cut us a check for the remaining balance. That money is to be used for the flooring after we finish the basement. Several months later we received a bill from them for $825. We requested an itemized bill because they said that was for the supplies for dry wall and paint. We were a little confused because they had already settle the bill. We contacted them to find out what the bill was for and request an itemized bill to explain the $825. We were planning on paying the remaining bill once we received the statement. They refuse to send us an itemized bill saying that they can't give us that information. They are now threatening to turn us over to collections. I am really troubled when a company that has done work can't provide you with a statement letting you know where the money is spent. I don't know if this is just poor business practice on their part or if there is something more going on. I just don't want anyone else to end up like us with this company.

Mrs. ********

Thank you for taking the time to share your review. We are happy to hear that you were pleased with the quality of work our team provided to you. We understand there have been some difference in opinions and we would like to take the time to explain. As far as a break down is concerned, like was previously explained by our insurance restoration division manager, the only trades performed were drywall and paint. This makes it very difficult to do a breakdown since it was performed by the same workers at the same time. We could certainly throw out arbitrary numbers and call that a breakdown, but that wouldn't be fair either. We would like to recap what took place.

After your initial insurance visit and estimate, you received a check from your insurance company. We began work on 6/17/21 and discussed further renovations to your home at the same time. You and your husband elected to not to complete all the work and only requested drywall and paint completed.

On 7/15/2021 your husband texted our insurance restoration division manager, who has been your primary contact during this project, saying
"How much do we owe you?"
He responded "$3,837.50 to this point"
Your husband responded "Ok"

Since you elected not to complete all the work at that time, you were quickly issued the difference between the first billing and the total sum of your insurance check, a total of 66% of the initial sum.

On 9/1/2021, we received our monthly billing statement from Home Depot for all active jobs and there were $824.39 in charges from your job. We then sent a final bill for $825, only marking your materials up 61 cents, excluding any additional insurance markup. To date, 2/1/2021, this bill has not been paid.

This situation has been ongoing since the final bill was sent on 9/1/21. We have been patient in trying to receive funds for work completed to this point. We are now at 5 months with an outstanding balance due.

To clarify the point that was made previously, we requested a breakdown of charges because that was not provided. We had requested this information and as soon as we received it we would pay the balance. It was never sent and then we received another bill 5 months later. To say that we would not pay the bill is inaccurate. To this day we still have not received this information. In my opinion, and yes it is my opinion, the refund check should not have been given to us until all bulls were paid and then this would not have even been a problem. It is poor execution on the business end of this.