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Find a Location

AireServ of Sevierville has 1 locations, listed below.

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    Business ProfileforAireServ of Sevierville

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/15/2018

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Aireserv of Sevierville offers Heating & Air Service, Installation and maintenance. Duct cleaning, Repair, and replacement. Water heater repair and replacement. Gas piping installation and maintenance of all gas appliances

    Business Details

    Location of This Business
    12806 Chapman Hwy, Seymour, TN 37865-6702
    BBB File Opened:
    3/28/2012
    Years in Business:
    14
    Business Started:
    1/1/2010
    Business Started Locally:
    1/1/2010
    Accredited Since:
    8/15/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Mr. Eddie Cota, Owner
    Contact Information

    Principal

    • Mr. Eddie Cota, Owner

    Customer Contact

    • Mr. Eddie Cota, Owner
    • Mr. Jamie Cota, Account Manager
    Additional Contact Information

    Fax Numbers

    • (865) 253-7827
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Please beware! I called Aireserv when our A/C began blowing hot air suddenly. When i called they said they would send a technician out to diagnose, which would be an $89 fee unless I went through them to pay for the repair they found. They said "" was on his way and sent a photo. He arrived with only his iPad, prior to him walking in we shut down the HVAC fan blowing hot air so He can take a look safely. He immediately tells us that the fan motor is burnt up and we would need a replacement, he could order it for us. We said that's absolutely impossible, we think it's the capacitor to the outside unit. He then laughed and said I promise you it's burnt ... and then he sees the switch and flips it on. He grunts angrily and runs out for his meter which he should have had first. He then tells me after sending my wife and son out of the hot house that it's the board to the HVAC. I explained if it's called for cold air or hot air; It will go in to a security feature and shut down. He said no, it's the board. He does his "repair" which was only a security bypass and guess what, same thing, only hot air but now the blower will not shut off so he runs out side in a panic to the main A/C unit. I ran out the back door and he already had the unit taken apart and I said "So it was the capacitor all along." He angrily nods and says yes. I ask how much will that be? He said since I'm here, $255 normally, I'll do it for $155. Then he does that, tells me I owe $512.82. For what? A capacitor? He says you'll get the invoice for when you pay. I said no I want to see it now. 30 minutes went by of me asking to see what I'm paying for. I said so if I pay I'll get my invoice so I can dispute? He said yes. I paid, and he begins walking away. Asked how will I get my invoice? He said email. I said you don't have my email; he walks back angry and gives me his iPad to put my email in and leaves. No invoice till I called the next day. Owner says we will fix this for you, Board was never issue.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Greater East Tennessee

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