Complaints

This profile includes complaints for Newton Ford South's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newton Ford South

  2811 Highway 231 N Shelbyville, TN 37160-2977

  
• 

  Newton Ford South

  P.O. 980 Shelbyville, TN 37162

  
• 

  Newton Ford South

  2010 N Main St Shelbyville, TN 37160

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 *** sportage lx on 8/10/2020. In May of 2024 started having oil leaking issues. Ive always taken my car to Newton to be serviced. I went to another service center in May 2024. I took my *** back to Newton when oil light came on. I was given instructions to keep driving my *** and if it breaks down to call ***** towing and have brought to Newton. Id keep driving it. They filled with oil and I was given a card with written mileage to bring it back. On 8/12/2024 oil light on dash came on. Checked oil, none registering on dip stick. Called spoke with ****. Was told to add 3/4 of qt and drive to work. Took photos of dipstick for oil consumption testing. Spoke with ******* told her what was happening and she got car picked up. Kept all day with no resolution to problem. Oil is leaking worse than ever texted ******* was told she would try to go through my extended warranty company. I was told this several times has a stalling tactic. Finally on Aug 26, 2024 after me reaching out several times for an answer I was told by ***** that nothing could be done but he could sell me a new car. Unbelievable! Still trying to make money off a widow on social security. I purchased an extended warranty which it was explained to me that it was 5yr/100,000 miles and would pick up where the manufacturer warranty left off for $2,210. Now Ive been told it only covers 2 years from my purchase date. I want a refund of $1,326 for the remaining 3 years. This will cover the cost of a new motor which they said I needed.

  Business Response

  Date: 09/02/2024

   

   

  Complaint ***********
  Customer Name: ***********************
  September 2nd, 2024
  
  Dear **** Harder and BBB Representative,
  
  Thank you for bringing this matter to our attention.  We take all customer concerns seriously, and we appreciate the opportunity to address this issue.
  
  We understand that your 2017 Kia ******** is experiencing an oil consumption issue.  We are sorry you are having this problem and will work with you to find a resolution.  Additionally, we understand that there is confusion regarding the warranty purchased at the time of sale.  We apologize for any confusion surrounding the warranty and will offer a detailed explanation of the coverage that was purchased.
  
  1.  Regarding the issue of oil consumption with your 2017 Kia ********.  There are several service bulletins that refer to excessive oil consumption on some models including your Kia ******** with the vin ending H7162779.  For a proper diagnosis and       repair, Newton Ford South recommended verifying the issue with a *** service center.  ***s recommendation to repair this issue was replacement of oil dip stick tube and oil sending unit.  Newton Ford South has agreed to cover the repair and                 provide temporary transportation as a one-time courtesy.
  

  2. Terms of extended service agreement.  Again, we are very sorry for any confusion surrounding the terms of your extended service agreement.  As stated on the signed and dated agreement, This agreement expires by the time from the Your Vehicle         In-Service Date, or when the odometer reads the milage term selected, whichever occurs first.  *********************** Date was 05/02/2017, for 5 years or 100K miles.  This would make this agreement expired by time.  Newton Ford South will               cover the previously mentioned repair as a one-time courtesy to account for any confusion concerning the stated terms.
  

  We value your business and regret that your experience with us was not up to the standards that both you and we expect.  We hope this resolution meets your expectations.  If you have further questions or concerns, please do not hesitate to contact us directly at ************.
  
  Thank you for allowing us the opportunity to rectify this situation.
  
  Sincerely,
  
  ******************************
  Newton Ford South
  Owner
  [email protected]

  Customer Answer

  Date: 09/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September of 2023, I took my vehicle to Newton Ford South. The *** light, the traction control light, the terrain selector light, and the brake light came on the dash. I researched the symptoms and found that the *** module was the culprit. I explained this to the service writer, who said they would follow up with the mechanic and let me know. When I was called back, I was told it was my steering angle sensor and that it had to be re-programed. I disagreed and asked for them to check again. I was told that I was wrong and what would I like to do. Against my better judgement, I went ahead with the reprogramming to the tune of $300 plus dollars. Two weeks later in November and only approximately 100 miles later the lights came back on. I called the dealership and took the vehicle back. I was told that they could not reproduce the lights coming on. Fast forward to the weekend of 12/16/2023, I am driving the vehicle and the lights again come on only this time they will not go out. I took the vehicle back to the dealership. I get notified that the *** module is bad and must be replaced. I am okay with the diagnosis; however, this is the third time back for the same problem, that I was told was not the problem. Now I have to wait however long to get this fixed. The repairs I was charged for had nothing to do with the issue and was just a ploy to charge me for unneeded repairs. I am a veteran of the armed services, in the military was a vehicle mechanic. That said, I do have experience and know what I was talking about. To be blown off and charged for what I feel is was needless repair of a reprogramming of steering angle sensor. In all my research that was rarely the issue. Other issues that they recommended was a brake fluid flush, had my system had ever been opened, I would consider that. However, it had never been opened, and upon consulting several dealerships I was correct in my suspicion it was a ploy to attempt to upcharge me for something that was not wrong.

  Business Response

  Date: 01/18/2024

  Good afternoon, my reply is late, I apologize!

  Mr and ************ came back to the dealership and met with *********************** to discuss the charges. **** went over the services provided and gave an explanation. *********** indicated to **** that he appreciated him going over services provided and said they'd be back for service. Initially we did not do a very good job of explaining what we did, that was our fault and care is being taken to fix that with our advisors. 

  Please let me know if I can provide any other information or if this is not what *********** experienced. 

  Best Regards

  ************************;
  Newton Ford

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father bought a 2015 Suburban from the Newton Chevrolet dealership of Shelbyville on 12/26 and on 12/27, him, my mother, and my husband went out of town towards ***********, ** to visit family. Towards the end of a 2 1/2 hour drive, the car went into limp mode and would not come out of 2nd gear along with the check engine light coming on. My father spoke to the salesperson, ****, and he stated he would consult with his manager. He called back and stated there was nothing that could be done because the car was bought As Is. This issue went on into 12/28 and upon taking it to an auto repair shop, since it was not going to make it back home, it was determined the transmission was bad and needed to be rebuilt. While it is understood used cars are bought as is, this issue would have been found upon PROPER inspection of the vehicle when received. I feel this repair should be reimbursed to him by the dealer. Not only did this inconvenience him, but it also inconvenienced our family. Any further questions or explanations, he needs to be contacted directly.

  Customer Answer

  Date: 01/03/2023

  ****** ************** *****************

  127 Triple Crown Ct

  ************ & ************

  ********************

  I need a response from the company on this please.

  Business Response

  Date: 01/16/2023

  I apologize for the late response to this, *************************, the General Manager of Newton Chevrolet GMC has been working with Mr **** on this issue. After the sale the vehicle did have transmission issues and concerns. This does happen from time to time, especially with Pre Auction Line vehicles (PAL). We sell PAL vehicles at a significant discount with the understanding that they're either going to the auction or if the consumer wants to risk additional expense of reconditioning we'll sell it to them. 

  In this situation we could have handled it better, we should have offered to unwind the deal as soon as we were aware of the mechanical problems. We did send Mr **** a check for $1,000 to help with the repairs he incurred. Mr **** replied by email saying "Thank you". 

  I apologize for the inconvenience this caused, of course we want all vehicles we sell to give customer's an excellent experience. 

  Please reach out if you have any question or would like to discuss this further. 

  Best,

  *****************************
  Email: *****************************************************************************

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************