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Business Profile

Photography Sales

Jostens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Sales.

Complaints

This profile includes complaints for Jostens's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jostens has 2 locations, listed below.

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    • Jostens

      1401 Union St. Box 208 Shelbyville, TN 37160-2133

    • Jostens

      PO Box 208 Shelbyville, TN 37162-0208

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to ***************** of Jostens via email on 11/01/2022 to order a marching band patch for my son's ********** *********** Letterman Jacket. On 11-02-2022, I received an email from ***************** that the patch would be shipped and that I would receive an invoice. On 12-05-2022, I emailed for an update as I did not receive an invoice or patch. He never asked for an address where to ship the patch. On 12-07-2022, I received an email from ***************** that the patch was ordered and an invoice would be sent. On 01-02-2023, I emailed for an update. To date, I have not received the patch, or invoice for a patch. I have not received the patch. I do not have an order number or tracking number as I have not received an invoice. I just want the marching band patch for my son's letterman jacket before it is so warm that he can't wear it on his senior year of high school.

    Jostens is NOT a BBB Accredited Business.

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