Business ProfileforStoneCrest Medical Center

I had knee replacement surgery at Stonecrest on 2/7/2023. On 1/24/2023 I went to the hospital for pre-op testing. Before testing I was told if I would prepay for my surgery, I would save 20% and would get credit for the full amount with my insurance. I opted to prepay and was told I had met my deductible and out of pocket maximum for the year. About a month after my surgery, I started getting bills from the hospital. I called my insurance company to speak with them about it and I was told the hospital had overcharged me for my surgery and that they owed me some money back. I was also told NOT to pay those bills until I received the refund. I waited on hold while the insurance representative tried to call customer service to get it resolved. After several tries, insurance was unable to get customer service to answer. Insurance said they were going to turn the matter over to a different **** who would continue to try and contact the hospital to get a resolution. Over the next few weeks, I got several messages from my insurance saying they were continuing to contact customer service and were unable to get anyone to answer the customer service line. In the meantime, I keep getting messages from the hospital because they want me to pay the bills. After a while I followed up with insurance and the representative again tried to call customer service while I waited on hold and again there was no answer. I was told I could file an insurance complaint which would go to a different **** at the hospital and hopefully get it resolved. Today, I followed up with insurance to see if any progress had been made and was told insurance had tried to call the hospital and was unable to get anyone to answer and had resorted to faxing something instead. This is ridiculous! I have been trying to deal with this since March. My surgeon and nurses who worked with me were amazing. Its hospital billing and customer service that are horrible.