Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Phillip the owner of Solar Tec Off Grid Solutions, LLC by telephone and purchased a Sol-Arc solar inverter from his company for $7,587.93 on Thursday, 1/9/24, Invoice #0006. After speaking with another solar company on 1/13/24, I was informed that I should not purchase from Solar Tec Off Grid Solutions because they have a history of not delivering on the solar products purchased by customers. I called Phillip immediately by text and by phone on Monday, 1/13/24 to cancel my order and request a refund. Phillip texted me back informing me to send an email to [email protected]. I followed up with an email to the billing department requesting to cancel the order before it was shipped. I received an email from Hailey with Solar Tec Off Grid Solutions two days later on 1/15/24 informing me that I had 48 hours from purchase to request a cancellation or I would be charged a 10% restocking fee. I replied to her email on the same day informing her that I do not owe a restocking fee since I made the cancellation request within 2 business days or 48 hours from the date of purchase and that the weekends do not count. I did not receive anything in writing on the invoice about a 48 hour return policy or a 10% restocking fee and Phillip the owner never informed me of this policy on the day of purchase when we spoke on the phone. I followed up with two additional emails on 1/20/24 and 1/21/24. I called the business phone number one additional time, but I was unable to speak with someone. I finally received an email response from Phillip on 1/22/24 claiming he had been out of town and asking me if Hailey had taken care of my refund. As of this writing there is no refund to my credit card. I also filed a dispute with the First Horizon bank Visa credit card I used to make the purchase, and I am still waiting to hear back from them. I cannot upload or download the invoice Phillip sent by email.