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Business Profile

Campgrounds

Little Arrow Outdoor Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint the night we arrived with sewage in the front of our cabin the date was 8 /6/2023 we then went to the office the next morning they sent someone to fix the problem it wasn't fixed there was raw sewage out in the yard again in front and down onto one of their courts had to go back again to get it fixed and they believe they solved the issue however they are coming back on 8/10 /2023 to dig up the yard. I have not been able to use the facilities the way they were intended no fireplace used because of the smell and worrying about grandchildren running into that mess there were a few other minor issues but this was the worst three days of complete raw sewage without absolutely no compensation. I have pictures but they're too big to upload if you would happen to reach out to me I can email them.

    Business Response

    Date: 08/22/2023

    Dear Guest,

    There was a sewer issue located just down from the cabin where you were staying. The issue was not located in front of your cabin and far enough away where you could still enjoy your outdoor fire pit. There is also an indoor fireplace that you could have used. Our team addressed the situation immediately and had it completely fixed the next business day. The issue was due to guests flushing items (paper towels, wipes, tampons, objects) other than toilet paper causing a clog in our system. We did request that you not use your bathroom facilities for several hours, we let you know that you could still use it, it was just making the clog worse. We do have top of the line bath houses on site we informed you of your use and asked if there was anything you needed or that we could help you, however you assured us everything was fine. We apologize if that was not the case and would have been happy to assist you during the situation had you let us know of what you needed. 

    Thank you for your feedback!

    Business Response

    Date: 09/14/2023

    Dear BBB of East TN,

    I will no longer be in correspondence with ***** ******* We have refunded her 20% of her reservation and that is all I'm willing to do. She has her own opinion but it is falsified and not accurate to what actually happened.

    Thank you

    ******

    Customer Answer

    Date: 09/15/2023


    Complaint: ********

    I am rejecting this response because: if they no longer wish to correspond with me that is fine I have the pictures to prove what they're saying is false my family members also have pictures to prove what they're saying is false I do reject their offer of 20% however if that's all they're willing to do to rectify this situation that is fine just be aware that a review with pictures will be on every site I can find

    Sincerely,

    Ronna Patton

Little Arrow Outdoor Resort is NOT a BBB Accredited Business.

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