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Business Profile

Dental Services

Abilene Family Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

This profile includes complaints for Abilene Family Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abilene Family Dentistry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to establish care for dental, called up Abilene family Dentistry, they confirmed that they did accept my insurance and that I was in network with them. I also asked how much a check up was if my insurance didn’t cover for whatever reason. Abilene family dentist said a check up without insurance was $105.00 I already paid $100.00 deductible and my Insurance paid an additional $116.00 I have just received a bill stating I owe them $286.00 I do not feel the price is far for a check up that required no additional services.

      Business Response

      Date: 08/26/2024

      Response to complaint from ******* ******** 

    Abilene Family Dentistry is NOT a BBB Accredited Business.

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