ComplaintsforAbilene All Star Auto

• Initial Complaint

  08/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  a few weeks after getting the vehicle , oil got changed , then lifters went out . All Star Auto took the vehicle to get the lifters fixed. Vehicle is currently not running due to lifters once again . Every time oil gets changed lifters go out , making mechanic believe All Star Auto is putting in thicker oil to make the noise go away , then when oil change gets done , the noise is there because the people changing the oil are putting the actual oil it needs instead of thick oil . All Star Auto is refusing to show proof of what was fixed , because “they paid for it” . As well as trying to repo vehicle due to it having no insurance , but no agency will put insurance on it because it’s not driveable and they are also refusing to fix it , and laughing in the middle of conversation .

  Business response

  08/29/2024

  After reading the complaint, here is our response:

  It is true that a few weeks after *** ******** bought the vehicle, one side of his lifters had some issues.  Unfortunately, this is a common problem with Chevy trucks, suburbans and tahoes.  We had him bring us the vehicle and fixed it at no cost. Fast forward 3 months and he is having issues with the truck again.  We told him that we would look at the vehicle again, but he has to be in compliance with the contract he signed.  Full coverage insurance is required.  Please note that all vehicles we sell are sold AS IS.  We do not have to fix anything once the vehicle has been sold.  We have no reason to lie to a customer and tell them we fixed the vehicle and didn't.  We have tried and are still trying to help *** ******** even after him and his partner have been not so pleasant to my employees.  We have been in business for over 20 years and pride ourself on repeat business.  I know used car lots get a bad rap but we generally try and help our customers as long as they make their payments and keep insurance.  It is in our best interest to do so.

  **** *******

  Customer response

  08/30/2024

  ** *********
  Complaint: 22197099
  
  I am rejecting this response because: 

  Not once did ******** or ******* say they would fix the vehicle , they said they would transfer me to another mechanic , not fix it . Also , the vehicle has been insured full coverage , through Dairyland up until the vehicle messed up . If you go back through the phone calls you could see and hear that they only tried to send me elsewhere to get it fixed. 
  
  Sincerely,
  
  ***** ********

  Business response

  09/03/2024

  ** *********

  Thanks for your reply.  Unfortunately, you signed an AS-IS agreement and a contract stating that full coverage insurance is required at all times during the life of your loan.  We have tried to help you and go out of our way, even though we are not legally required to do so.  As-IS means whatever happens to your vehicle is your responsibility to fix.  Over the last 20 years we have helped countless customers and thrive on repeat business.    You and your spouse have cussed and treated my employees badly. You have also made threats to get your lawyer involved and contact the BBB, which you have.  After all of this, why would we want to help you any further?    I would recommend taking a different approach in the future.

  **** *******

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2008 Silverado from All Stars Auto when I bought it the door was messed up they said they would fix it because it wouldn't stay closed you had to hold it shut while driving they did supposedly then this past week the door broke again you couldn't get out without having somebody go around and use the key to open the door so it was a fire hazard they glued it when I when the this time when the lock broke you could see the glue on the lock I have a picture of it but it says the picture is too big for me to send it to you he says he fixed it again now but when I first got the truck it was one week after I got it I took it back to them you couldn't pass anyone on the highway you couldn't go past somebody safely it wouldn't accelerate I took it back to them he said it was the Cadillac converter he changed the Cadillac converter only one of them though there's two on this truck as soon as I picked it back up I didn't even leave their parking lot I let her know that it was running really rough and it wasn't doing that before and all these alarms were going off it was the traction the the engine light the tire light the airbag light they said they would fix it again so I take it back to them the day I get it back it's only it drives good for a couple hours and then I was trying to go home and I had to drive only 20 miles an hour to get home I called them back they said nothing was wrong with it I took it into advanced Auto had them plug it into the computer and it showed that it still had a misfire in the Cadillac converter I included the picture of what the screen said I contacted the mechanic again he said well that doesn't mean anything and I was like yes it does it says it's a misfire in it and it's running really rough when you pull up to a light it acts like it wants to die then I take it and my sister drives me to the hospital in it cuz I'm no longer allowed to drive right now and it dies up there I was stuck there for 2 hours with the truck before we could finally get it jumped off and get it started so then I took it back to them on Sunday and dropped it off they just called me and told me that they're not going to fix it that there's nothing wrong with it he said he drove it 150 miles and the the running rough is not his problem I told him it still showing that it has a misfire I have a picture of the screen where advanced Auto had hooked it up to their computers he said he didn't care he wasn't going to fix it so I'm paying for $425 a month for something that Im not even comfortable to taking it in to town much less out of town so they're refusing to fix it I told them there's a lemon law in the state of Texas she told me not on used cars that that was my problem if I wanted to take it to get it fixed somewhere else I was welcome to do that or I could just turn the truck back over to them I told her I don't understand because you're still going to have to fix it you can't sell it in this condition they told me they wouldn't , they would not do that so I told him either give me my money back give me something else to drive or fix the truck please they refuse to do any of it so now I'm stuck I put $1,800 down on this truck and I paid two to three payments already of 425 a month so we're just out the money plus the truck which isn't right because it was from the the first week that we got it I have text messages to prove that I have been talking to this mechanic and I have showed him the proof of it I sent him photos of the where it shows there's still a misfire he just will not fix it I just I either want my money back something else to drive or the truck fixed that's all I don't want anything extra I just need help I've tried and tried to talk to him they just refuse to help me at all so if y'all can help me I would appreciate it

  Business response

  07/31/2023

  Yes, it is true that **** ******* has had some trouble with the vehicle that she purchased from our dealership.  It is also true that each time a problem has arisen, we have tried to help.  We have been in business for twenty years and we try very hard to solve these problems before they are sold.  Unfortunately used cars have problems from time to time that are not noticed or happen after the cars hit the lots. I really don't understand why **** ******* would send in a complaint to the BBB as we were already in possession of the vehicle trying to find a solution.  We sell all of our vehicles AS-IS and we are under no legal obligation to fix anything on the vehicle once they are sold.  We fix customers cars because we think it is the right thing to do.  We have now fixed the problem with *** ******** vehicle even though she has sent in a nasty letter to the BBB because we think it was the right thing to do.  This was our intention the whole time and was very unnecessary of her to send in a complaint.  We have a very loyal following of customers because we do what right by our customers.  It's hard to be in business in a small town for twenty years if you treat people poorly.

  Customer response

  08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20374563, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On about March 17, 2022 I paid $2,000 down on a 2009 Chevrolet Suburban at Abilene All-Star Auto on Danville in Abilene, Tx. On about 3-24-22 the vehicle got where it would not go over 10mph. We checked the transmission fluid & it was black so we dropped the transmission pan & there was metal shavings in the pan. I called the car lot but they didn't return my call. On 4-13-22 the car lot texted me about the payment & I told them about the problem & I wasn't going to pay for a vehicle that I can't drive. They called, refused to help get it fixed & said they would come get it 4-14-22. I want my $2,000 back so I can get a car. I have 3 kids to get to school, myself to work & my mom, who lives with me, to doctors appts. She is disabled. You can talk to my mom, ***** ********, about this if I am not available. Thanks for checking on this & helping me out with this situation.

  Business response

  04/26/2022

  Business Response /* (1000, 5, 2022/04/19) */ April 13 was the first time that we heard about the customer having issues with their transmission. Customer was delinquent on account at this time as well. We offered to pick the car up and get it looked at and fixed since she had only had the car for about a month at that time, as long as she brought the account current. When the wrecker arrived to pick up the car, they had disconnected the tie rod ends and broke the key off in the ignition. This could have been very dangerous to the wrecker driver if he had not noticed. We have been in business for over 18 years and try to go out of our way to help our customers, even though all cars are sold As-Is.

• Initial Complaint

  11/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle for 1700 DOWN from these people the first car I got was horrible it would shake when stopped or in park it just turned off twice at a light so I called back an told them I would like a new car with the price a put down also they said no they would fix the one I had I didn't like that idea I have a 21 month old baby an I need a reliable car I feel like they ripped me off an that was a lot of money I gave them they finally switched me in a car that someone had just turned in the day before when we purchased our car they're very unprofessional I would like my money back or a better car I put my hard money into the car an it's horrible the AC doesn't work an I refuse to have a car like that an pay on it someone please contact me ASAP before I have to pay these people again

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/12/07) */ All cars purchased at Abilene All Star Auto as sold AS-IS. We try and go out of our way to keep customers happy and driving. As ******* stated, we tried to resolve the problem and when it was too costly to do so, we traded him into another car. We were not contractually bound to do that. As stated, cars are sold As-Is. He states that his current car is horrible and the AC doesnt work. We tried to offer a resolution to this as well. ******* also states that we are very unprofessional. I feel like we are very professional and work very hard to keep customers happy.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On October 14, 2021 All Star Auto ran my credit card for $300. This was not the amount authorized by me. The payment was only supposed to be for $150. The employee admitted it was her wrong doing and that was not the amount that they were supposed to run. I was told the amount would be refunded in full within 2 days. I called back today October 18 because my bank said the merchant did not try to cancel the payment. Spoke with the manager and she stated they did not start the refund bc she did not have my full card number. Said she tried to call me but there was no answer and she does not leave voicemails. I got upset and said this was ******* ******** and she said since I was cussing at her she wasn't going to refund the payment and hung up on me.

  Business response

  10/28/2021

  Business Response /* (1000, 5, 2021/10/21) */ Yes, on October 14th a payment of $300.00 was ran. She usually pay's a half of a payment every 2 weeks, but her vehicle payment is due once a month. If a customer is in good standing we make payment arrangements with our customers. There was confusion between her and an employee when ******* messaged our employee to pull out the payment. Our employee pulled the full 300.00 unaware that she was only wanting to pay half of her payment. ******* was extremely rude and cursing. I told her I would happily refund the 150.00 but in order for me to do so, I needed her full card number, she said she was at work and didn't have time for this. I tried calling her back but phone went straight to voicemail. No, I did not leave a message. This was her responsibility to contact us for her refund. 5 days had passed ****** she called again wanting the full 300 refund. I advised her that I was not able to do that because her payment would then be past due. She was not satisfied with anything and continued to be rude and curse. I told her since the vehicle payment was already due, that I was not able to refund her money.

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