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Find a Location

Roots Management Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Roots Management Group

      16479 Dallas Pkwy Ste 600 Addison, TX 75001-6876

    • Roots Management Group

      9885 Swede Lake Rd Watertown, MN 55388-9328

    Business ProfileforRoots Management Group

    Manufactured Home Park
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    76 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Roots Management Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Roots Management Group

        16479 Dallas Pkwy Ste 600 Addison, TX 75001-6876

      • Roots Management Group

        9885 Swede Lake Rd Watertown, MN 55388-9328

      Location of This Business
      16479 Dallas Pkwy Ste 600, Addison, TX 75001-6876
      BBB File Opened:
      2/14/2024
      Years in Business:
      7
      Business Started:
      1/1/2017
      Business Incorporated:
      3/16/2021
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Tom Stapley, President
      • Shaun Huxford, Executive Vice President
      • Tau Ili, COO
      Contact Information

      Customer Contact

      • Tom Stapley, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      76 Customer Complaints

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      File a Complaint

      Customer Reviews

      32 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sarah R

      1 star

      09/21/2024

      I moved into *************************** in *********, **** in 2021. Since that time, the park has been taken over by two other companies and is now owned by Roots. The new managers promised that they were there for us and would take care of things. We got off on the wrong foot when my doorbell camera caught the new managers hooking up to my electric outside in order to do something with a sump pump for the park. When asked about it, he said he would give me the $5 if I was that worried about it. It wasn't that I was worried about the money....it was the principle of it. I would have had no problem telling them yes, they could hook up there, but to not ask at all??? It took 2 months to get a toilet fixed due to a faulty seal in the tank. My other toilet then did the same exact thing and it took over 3 months to get that one fixed. I finally moved out on May 28, 2024. I gave a ******************************************************************************* and clean, and I followed all of the requests for moving out. I am still waiting on my deposit refund and it is now September. After multiple unreturned/unanswered phone calls and emails, and a certified letter that was never picked up, I have filed a civil complaint. I think this is awful behavior for such a large company and they should be ashamed to be running a company this way.

      Local BBB

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