Customer ReviewsforBuddy Moving

Unprofessional, unprepared, unethical, unresponsive, and dishonest. 3 hours late.Worse experience EVER! No communication. No show. Unprofessional. Unprepared and bd face liars. I had to finish the move myself. I wish I could upload pictures. *** and his team are the most unprofessional. 3 hours late with a bad attitude. Took 7+ hours for a 2 bedroom 2 bth. One guy quit in the middle of the service. The remaining guy complained the entire time. Screws were stripped from furniture that had to be disassembled. They ran out room for my tvs and glass tops and several boxes. and promised to come back Sunday to finish and reassemble and distribute beds,boxes and furniture upstairs in my new house......NEVER SHOWED UP, NEVER CALLED. I HAVE FURNITURE IN MY GARAGE. I HAVE A WASHER MACHINE SITTING IN THE MIDDLE OF MY KITCHEN, NOT IN THE UTILITY CLOSET WHERE IT BELONGS! I did call/text a few times Sunday morning to inquire about their whereabouts and what time they were coming since they never showed up as promised at 1pm. I kept getting the runaround and realized i have to finish the job myself. I had to fi ish moving my belongings from the old house to new house and the reassemble all the beds. Reassemble the dryer. I am still trying to move the washer from the kitchen and my bedroom furnitre from the Garage. I dont even have time to talk about how *** accused me of trying to "RUN OFF AND NOT PAY". ****** for nothing. Small claims court.....here i come!

Dear ******,We sincerely apologize for the extremely disappointing experience you had with our moving services. We understand that you faced several issues, including a significant delay of 3 hours, lack of communication, and a team member quitting during the service.Please know that we take these complaints very seriously, and we are actively investigating what went wrong during your move. We are working tirelessly to fix the issues within our processes and ensure that such incidents do not happen again in the future.Your feedback highlights critical areas of improvement, and we want you to know that we genuinely care about our customers and their satisfaction. We are determined to learn from this experience and make necessary changes to deliver a seamless and professional moving service.Regarding the damages to your furniture during the disassembly process and the items left incomplete, we understand the frustration this must have caused you. Rest assured, we are committed to resolving these issues and making things right. We have already taken steps to reinforce training for our team members to avoid any further mishandling of furniture and belongings.As for the lack of responsiveness and the broken promise of returning on Sunday to complete the job, we deeply regret this miscommunication. Our team is undergoing communication training to improve the way we keep our customers informed throughout the moving process.In regards to the accusations made against you, we want to clarify that it is not our intention to offend or harm our customers in any way. We are committed to treating all our clients with respect and understanding, and we apologize for any distress caused by these inappropriate comments.We are determined to make amends for the inconvenience you experienced. We would like to offer you a significant discount on any future moving services with us, and our management team is ready to discuss and address any specific issues you faced during the move.Once again, we apologize for failing to meet your expectations and for the distress caused. We assure you that we are committed to learning from this situation and improving our services to ensure all our customers receive a seamless and stress-free moving experience.If you have any further concerns or would like to discuss your experience in detail, please do not hesitate to reach out to our customer support team at ******************************************* We value your feedback, and it will play a crucial role in shaping our future services.Thank you for bringing these issues to our attention. We hope you will consider giving us another chance to serve you better in the future.Sincerely,************Customer Relations Team ********************** Company

Warning - Not a good experience, Company is not customer service oriented. I would rate a zero if I could. The staff making the initial reservation was quick and responsive. When I called back on to update the moving date from 9/18/22 to 9/22/22, no one picked up. I left a voicemail, but the movers were never updated. Therefore, they showed up on the wrong day. They did a walkthrough of my small two-bedroom apartment and said the move should take about 4 hours tops. With that being said I budgeted for 6 hours. When the moving day came, there were two movers, however, the lead mover (******) was NOT professional. He wasted time and he complained the entire time. The way he packed things broke my television, destroyed my daughter's computer and damaged other things. A move that should have taken "4 hours tops" ended up taking 12 hours. I was charged over $2000. I was charged 4 times what it should have been. more than what it should have been. I had to reach out to the company 3 times before I was told how to make a claim and told it would take 90 days to assess. Even though I provided details, pictures and costs proving damages exceeded $1,400, after 90 days they said they typically only reimburse about $100. After expressing being insulted by that, I have not heard ANYTHING from them since 12/5. VERY DISAPPOINTED with this company. Would NOT recommend this company. They really don't care about the customer.

Dear *****,We sincerely apologize for the disappointing experience you had with Buddy Moving. Your feedback is essential to us, and we appreciate you taking the time to share your concerns. We want to assure you that we genuinely care about our customers, and we are committed to addressing this situation promptly and effectively.First and foremost, we understand the frustration you experienced with the lack of responsiveness when you called to update your moving date. This is not the level of service we aim to provide, and we are taking immediate steps to improve our communication channels to ensure that such issues do not occur again in the future.Regarding the behavior and professionalism of our lead mover, ******, we are genuinely sorry for the way he handled your move. We hold our team to the highest standards of professionalism and respect for our customers' belongings, and it is evident that there were significant lapses in his approach. Rest assured, we are conducting a thorough review of the incident and will take appropriate actions to address this matter.As for the damages to your belongings, we understand the distress caused by such occurrences during a move. Our goal is always to handle your possessions with utmost care, and it's regrettable that some items were damaged during the process. We are committed to resolving your claim as quickly as possible and will conduct a thorough assessment to determine the appropriate reimbursement for the damages incurred. Our customer service team will be in touch with you shortly to provide updates on the status of your claim.We acknowledge that the resolution process has taken longer than anticipated, and we apologize for any inconvenience caused by this delay. Our team is working diligently to streamline our claim procedures to ensure a smoother and more efficient experience for our customers.At Buddy Moving, we are dedicated to continuous improvement, and your feedback will help us identify areas where we can enhance our services. We value you as a customer, and we want to make things right. Rest assured that we are taking your review seriously and are committed to making the necessary changes to prevent such issues in the future.Once again, we apologize for the negative experience you had and thank you for bringing these matters to our attention. We hope to have the opportunity to make it up to you and regain your trust in our services.If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are here to assist you in any way we can.Thank you for your understanding.Sincerely,**** Customer Relations Team ********************** Company

This company damaged my est 9 month new Samsung refrigerator that I paid my hard earned money for. We are sooooooo disgusted. To make matters worst, and to add insult to injury this company had the nerve to charge my husband's bank account credit card an additional $700.00 dollars after the company damaged my Samsung refrigerator. The entire move was just a hot mess. One of the drivers was caught hiding in a closet because he was dizzy. One mover representative took several breaks. My husband used this company due to the high ratings,but it was an awful selection. I have NOTHING positive to say about this company. I want my Samsung refrigerator replaced. That is the only solution. I do not a refund, again I want my Samsung refrigerator replaced with a new Samsung refrigerator. I want anyone who will need a mover to read this review before selecting this company. I am an Investigator on behalf of the U.S. Government. I only added my title because I want perspective individuals to understand, this is a real and honest review.

Hi ******,

We have reached out multiple times and sent multiple emails to try and get this item repaired or replaced for you but have not received any of the info back regarding the item, which is needed to get a claim filed.

Sincerely,
The Buddy Moving Team

I received one email from your company. I am extremely upset. I saved my money to purchase my dream refrigerator. I have not completed any paper work because your company have not provided any refund. Your representative expressed this will be completed within 3 business days. This has not happened. Furthermore, my bank confirmed your company tried to take $ 1500, $1000, and then your company finally took $500 and then an additional $ 200.

I do not believe a darn thing about your company. These transactions overdrew my account $700. Your company must correct this. In addition to my refrigerator . That same refrigerator has increased in price since we purchased the refrigerator. The entire experience has been awful.