Complaints

This profile includes complaints for Texas Spine Consultants LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Texas Spine Consultants LLP

  Methodist Pavilion 17051 Dallas Pkwy, Ste 400 Addison, TX 75001

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  Texas Spine Consultants LLP

  Baylor Worth Street Tower Dallas, TX 75246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Texas Spine Consultants failed to disclose in advance they knew one of the surgeons they contracted out to another company that assisted with my surgery was NOT In Network for purposes of insurance billing. Texas Spine Consultants knew in advance of my surgery one member of their surgical team was Out of Network and did not disclose this fact before I signed their paperwork. This surgeon (********************** and his company **************) is now billing me $7500.This is fraud!!

  Business Response

  Date: 08/08/2023

  It is our policy to inform our patients in advance, our Surgeons will be working with additional providers who are not IN network, we ask them to review and sign the forms I have attached prior to their surgery. I also have reached out to Dr. ************ office who he is specifically complaining about, they also reach out to the patient and make him aware of the fees.

  Please let me know if there is anything else I can be of assistance with.

   

  Practice Manager,

   

  *********************************

   

  Business Response

  Date: 08/08/2023

  It is our policy to inform our patients in advance, our Surgeons will be working with additional providers who are not IN network, we ask them to review and sign the forms I have attached prior to their surgery. I also have reached out to Dr. ************ office who he is specifically complaining about, they also reach out to the patient and make him aware of the fees.
  Please let me know if there is anything else I can be of assistance with.
  
  Practice Manager,
  
  *********************************

  Business Response

  Date: 08/11/2023

  It is our policy to inform our patients in advance, our Surgeons will be working with additional providers who are not IN network, we ask them to review and sign the forms I have attached prior to their surgery. I also have reached out to Dr. ************ office who he is specifically complaining about, they also reach out to the patient and make him aware of the fees.
  Please let me know if there is anything else I can be of assistance with.
  
  Practice Manager,
  
  *********************************

  Customer Answer

  Date: 08/11/2023

  I am rejecting this response because the business knew they were using an out of network doctor and quoted my out-of-pocket expenses the morning of the surgery without disclosing these costs to me in advance of the surgery.

  Why was this addition $6,878.26 out-of-pocket expense not disclosed at the time I paid my total out-of-pocket expenses the morning of the surgery? In fact, I have a total set of bills in excess of $8,000 from 5 different entities related to my surgery. None of which were quoted when I paid my out-of-pocket expenses the morning of the surgery. 

  Texas Spine Consultants knew they were using an out-of-network doctor but deliberately failed to disclose these "substantial" out-of-pocket costs and instead made me sign a document explicitly designed to entrap me into the extra charges.

  This was a deliberate and malicious act of fraud.

  I want these charges dismissed or a public BBB record for Texas Spine Consultants to warm other prospective patients of their fraudulent/incompetent business/billing practices. If I had known in advance, I would have chosen another surgeon. Future prospective patients need to be warned.