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Business Profile

Car Wash

Trademark Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Trademark Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trademark Car Wash has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged money from October 2023 in the amount out $40 a month until August of this year when I found out about it .I reached out to a manager there and was told that a man that had been working there had used other people card information to set up and steal money that wasn't authorized.Then they only wanna give me $120 of $420 that was taken out my account.

    • Initial Complaint

      Date:09/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trademark Car Wash was informed by me, at their *****, ** location, in early April 2024, that I was moving out of state and wanted to stop the automatic monthly charge to my credit card. Spoke with the manager, who brought my account up on their system and said to me: there its all taken care of. At the beginning of May, checking my credit card charges, Trademark Car Wash charged my credit card twice for $40 each and I called my credit card company and explained and they charged these back to Trademark. Trademark Car Wash has continued to charge my credit card each month since and each month I call my credit card company and have it charged back. I tried multiple times calling their *****, ** location and also their *****, ** headquarters. No one picks up and no one has returned my calls. Leaving my complaint on their website has also not resolved this issue even though they say they will get back to you in ***** hours, but of course they have not. It appears from the complaints lodged, I am not the only one. What a way to run a business.

    • Initial Complaint

      Date:08/31/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my membership 10 days before monthly and was charged $40. I received an email with no other further cobfirmation. I went to car wash station and representatives said Im all set and probably didnt process yet. This was 3:4 days before I was charged. I cancelled again the day I was charged.

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16,2024. I paid for a basic car wash. I was directed into the car wash by one of the attendees. As I proceeded though the wash I heard and felt a very hard hit to my car as it was going through the suds washing. Once I got to the dry part I noticed my high rear light was hanging from the back window. I spoke with the worker about it and he handed me a flyer and said make a report on the web. I got home and there was no place to file a claim. I went back on Monday there was no manger to speak with. I didn't get to speak with a manger until Thursday June 20, 2024 who actually said that a report had to be filed by a manager. And she did do a report. I was told by her that someone would contact me in 5 business day. No one has. The repairs to my car is $1000 at ****** I would like for my car to be repaired as it was not damaged when it entered the car wash.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car wash using a credit card and I just noticed they have been charging my card $30 per month for an extended period of time. This is for unlimited car washes each month but I did not know about it. I have even used this car wash several times during the period and paid at the time of service

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The trademark car wash on the corner of ************ and rt 25A in miller place **. I went to get my car washed the guy jumped in my car and smashed it through a gate and got a metal and concrete pole lodged under the car. They refused even to the police to give their insurance information and will not talk to me or help me in any way. They keep running into rooms and locking the door so that I cant talk to them. When I did see they manager he kept running from me. This needs to be taken care of.

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exercise extreme caution when dealing with these individuals, as they have a knack for finding ways to extract your money! Last year, I visited their car wash facility and handed over my credit card for payment. It has recently come to my attention that this establishment has been charging me $40 every month since then under the guise of a "membership fee." The regular price for their car wash is $20, meaning I must utilize their car wash at least twice a month just to break even. Since car washing isn't a daily occurrence, why on earth would I want a membership? Simply because they had access to my credit card!The crux of the matter is that I did NOT willingly purchase this membership; they enrolled me without my consent! Upon discussing this matter with them, they acknowledged from their records that I had never utilized the so-called "membership" and claimed it to be a mistake. However, they refused to refund all the incorrect charges, agreeing only to reimburse me for the last month's charge! What an act of theft! This issue extends beyond the financial **********'s about fundamental principles and ethical standards!

      Customer Answer

      Date: 09/30/2023

      First of all, thank you so much for your message and help.  The business "TradeMark Car Wash" did contact me this week.  This issue is resolved and I have received my full refund.  Everything turns out okay.  Again, thank you so much for all your efforts and helps.

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went thru car wash on 8/16/2023 and it broke the rear spoiler on my car.

      Customer Answer

      Date: 09/21/2023

      The company is refusing to repair the damages caused by their car wash. I don't know what to do next. 

    • Initial Complaint

      Date:08/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Trademark to wash and clean my car and in the process it was damaged. When I noticed the damage I attempted to resolve the damage with ******, the manager. ****** refused to accept responsibility and advised that was unwilling to pay anything because I could not prove that the damage was caused by the car wash. I've been going to this place literally since they opened with no issues. I was surprised at the callousness of their response to this damage claim. Even though I had just got my car out of the body shop for unrelated repairs and had photos, and they had a record of me going through the car wash after the body work was done several times, they still denied responsibility. They have gladly taken my money for 14 years, including a monthly membership at the time of the damage, but the first time I went to them to repair damage they caused, they simply denied and told me to "prove it". For me, it was a $375 ****** learned.

    • Initial Complaint

      Date:05/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see supporting documents

    Trademark Car Wash is NOT a BBB Accredited Business.

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