We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Neighborhood Management, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Neighborhood Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Neighborhood Management, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is an absolute joke. We got transferred from first residential to neighborhood management on 09/01. I made ****** due payment to previous company I. The amount ****** plus a processing which made my total ****** to the previous company. They dont forward my payment so I sent *** my bank statement and proof for my he previous company inadequate the payment not only did this company not adjustment my bill they sent me a late fee bill saying Im past due!!!!! I am Livid! This company is an absolute scam. I live in ********************* estates I guess its time for me to file formal Complaints on this company since they want to scam me out of my billing credits . Ive talked to a ***** she cant seem to adjust my bill. What more do you need than a bank statement showing that payment went through . Like what is wrong with this company

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Priory management company refuses to fix entrance lights that have been out for months numerous people have emailed and called and issue still not resolved . We pay $695 a year to fix these issues and they continue to lie and not resolve the problem

      Business Response

      Date: 09/11/2024

       

      An electrician has looked at the meter at the monument and stated that the issue was on Texas New Mexico Power.  TNMP went out there today to evaluate and it looks like the line was cut by another utility service.  They are working on repairing the issue. 

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Neighborhood management had advertised and stated that we would have amenities such as tennis courts, dog park, playground/pool. They have only had the playground/pool and I have lived here for almost 2 years. This summer in particular the pool was closed the majority of the time and we have only been able to use it for 6 weeks. And its not clean either. They close it for all other seasons and we are not even allowed to lounge on the chairs during nice days. They are also breaking bylaws by allowing more than the allotted number of rental homes in our community. We pay $550/year for the *** and only get to use one amenity for 1 month. They take weeks and months to respond to emails and sometimes wont even respond to the complaints at all. They are scamming us out of money, and have recently taken down signs that showed some amenities after people complained they were false advertising.

      Business Response

      Date: 08/26/2024

      Dear *******,  

      We understand your frustration with the recent pool closures due to internet connectivity issues. We apologize for any inconvenience this may have caused. Our management company has been working diligently with the internet service provider to resolve these problems as quickly as possible. We are aware of the importance of having the pool accessible for our residents, and we are committed to preventing future disruptions.

      Regarding the lack of other amenities, please know that the development of community amenities is a phased process. As the community continues to grow, additional amenities will be added to enhance the overall living experience.

      We appreciate your understanding and patience.

      Please share more recent photos:  The pool photo is from 2023, The tree photo is from March, the dead trees have been cut down and will be replaced in October (best time to plant trees in *****).  

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NMI is not maintaining Creekside, such as common area landscaping, the pool gate is broken and has yet to be fixed. The front sign lighting is out. *** lived here 2 years and it still is not fixed, but there was another fountain added to the pond instead. There is vandalism, of common spaces. Yet they send out violation letter to residents for nonexistent violations.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Neighborhood Management *** was the Property management ******* of ******************* HOA through November 30th 2023. They are not taking responsibility for the winterization that occurred through the end of the contract and are stating that its the new property management companies issue. They owner ******* stated this in order for us to communicate further we need an attorney. We are entitled to all contracts with all vendors without the need of an attorney and they are not cooperating professionally which we have stated. I have email communications where she stated they will not be helping us further with a plumber that we contracted. The plumber "Best of the West Plumbing" is stating that they were contracted by NMI and NOT Brookside however the invoice is to ************* not NMI. This plumber will not communicate with us and ******* is refusing to take responsibility as the management ******* when the winterization of the pool area occurred under their contractually obligated terms. The plumber has even stated that the pool area was not properly winterized because they could not find the water shutoff so were not sure why were being charged for improper winterization which has occurred in damages to the bathroom areas. NMI also did not find vendors to quote the repairs to the splash pad pool area nor provide us with quotes and this issue went on for 2 years. NMI needs to take responsibility on items that they were contractually obligated to fulfil otherwise we request to be reimbursed for monthly payments we made to them for not fulfilling their end of the contract. We had to eventually leave NMI as they refused to properly represent our community on a numerous amount of issues and their communication was lacking, and their responses to the board hostile starting with ******* as the head of the *******.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am the homeowner of a property once being managed by Neighborhood Management **** On January 10th, 2023, I made a double payment for my ***************. As a result, there should be a credit on my account for the **** ***************. I have other properties managed by Neighborhood Management **** which showed credit.However, the community management changed to ******************* Management, they claimed there was no credit on my account during the transfer. I contacted NMI, they said it's too old and they can't find any information on my account. Aren't you supposed to keep all the financials for certain years? If necessary, my bank can provide additional details upon request. Your assistance in looking into this matter is greatly appreciated. Thank you.

      Business Response

      Date: 02/07/2024

       

       

      The credit is with The Village of ************************ *** and not NMI. NMI no longer manages this HOA.  All **** accounts and funds have been transferred to the new ******************  The new management company received detailed ledgers of every account including credit balances.  This is a dispute with the new management company and not NMI 

      Customer Answer

      Date: 02/14/2024

      Thank you for providing the transaction history. Thats all what I was asking for in the first place. 

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They extremely over price their fees but don't take care of any actual issues that arise.It has taken a DOZEN police reports of trespassing, vandalism, assault, etc to our pool area for them to even acknowledge the fact that they need to do something. Short fence around pool (easy to jump), no cameras, no security, no nothing. But they will send extra fees to someone who has any amount of grass in a flower bed or touching a tree. They didn't demand HOA fees from my builder, meritage, so after a YEAR they charged me for that too. Another $550. Where does our money go? Because they don't spend it on anything except paying for lawn care on the outside of our neighborhood, which is NOT large at all.

    • Initial Complaint

      Date:05/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to lodge a complaint regarding the handling of my *************** invoice for the year 2023 by ********* (******) *********************** Although I appreciate the waiver of the $75 late fee, I am disappointed that the $50 collection fee has not been waived.Despite providing my current address, the invoice was consistently sent to my previous address, causing inconvenience and financial implications. I promptly paid the annual assessment fee of $650 upon receipt of the invoice. It is unfair to hold me responsible for the collection fee resulting from the association's mishandling.I kindly request that Stonegate ******** ********************** reconsider and waive the $50 collection fee. I believe a fair resolution should acknowledge the association's responsibility for the invoice mishandling.Thank you for your attention to this complaint. I look forward to a satisfactory resolution.

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fence is currently stained. The *** is trying to make me pressure wash and stain my fence. There are no rules that require a fence to be either pressure washed or stained. They initially claimed that the language in bylaws required me to re-stain it. Once I pointed out the language in the bylaws, that they cited, did not apply to my situation, they set up a hearing. It turned out to be a farce. They denied my claim, then they sent me another notice. This time they quoted language that they claim is in the bylaws, but changed the language to support their position. They fabricated their own rule to support their side. Then they cited a design rule to back their claim. Those rules basically state that a fence needs to be the same color when designed and built, which it was. Fence stain fades in as little as a year and there will be portions of the fence that will be a slightly different color within a few months and a much different color in a year. If your fence is anywhere near your sprinklers, it will be most evident in those areas. But, this does not matter since the same color requirement is only applicable when the fence is designed and built. This company is dishonest and knowingly participates in illegal activity. I hope other neighborhood associations read this complaint, and if they ever hear about this company, they head in the opposite direction.

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** does not address issues. Outstanding issues since January 2022. HOA fees are being paid by homeowners yet no money is being used to fix the problems.

    Neighborhood Management, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.