ComplaintsforVP Realty Services

• Initial Complaint

  10/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Prior to signing a lease for **** Village Green Dr XXXXX, I overly express my concerns of the condition of the home- the previous tenants showed us the home (not VP) & it was a frat house! ***** advised me all would be proper by move in. We paid a deposit & a half. It was not! This was at the height of covid and I had just had a baby & my mother in law lived with us! The home was DISGUTING! They had the carpet replaced and the bedrooms upstairs were only painted & some minor repairs completed. I went back and forth over issues like ceiling patches which indicated a leak in several areas of the home- I also took pictures of torn up blinds all over the home as well as nasty vents filled with mold & mildew. No repair- not even paint. We moved out 9/30/22 and once I contacted them about getting our deposit forwarded, we have been advised of all the issues we initially complained about are our negligence and have been threatened to not persue any further action or we will be sent to collections. All of the issues VP states the "owner" has are normal wear and tear or from the previous tenants -never repaired! We are responsible for laminate in two of the 3 baths & for removal of 4 tires & 4 car batteries from the driveway! But in no way does that total over $3k or justify keeping the deposit. We have before and after move in pictures and the home was impeccable. The former tenants came by once to get their mail and even stated the same! This company is scamming people and if you allow it they will definitely get over on you. In the disposition letter they sent us a total of the repair cost to make ready the home according to the photos posted on rental site-as if we are responsible for that amount! They are charging us for new carpet and paint to the whole house when there is no need nor was that what we received & the home was filthy upon receiving the keys (via lockbox) we have never seen any rep from VP which is so sketchy- BBB PLEASE HELP ME & others from these scams

  Business response

  02/14/2023

  Business Response /* (1000, 7, 2022/11/22) */ Please see the mentioned details. The disposition letter shows the deduction expenses incurred after move-out walk through Deposit $3225 Expenses 10 broken blinds (front door, front living room, slide door, upstairs 3 bedrooms, Dining room) - $750 The Whole house needs painting beyond normal wear and tear- $4,700 Both upstairs bathroom floors needed cleaning. They have installed vinyl flooring on top of tiles that need to be removed and the clean floor has really sticky glue. -$2,500 Tires in the backyard, some concrete posts and batteries by fence trash removed.-$1,000 Carpet beyond salvageable - $2,240 kitchen cabinets damaged and need restoration - $750 Total Repair cost to the Owners - $11,940 Amount due - $8,715 See attached The home was prepared and a tremendous amount of money was spent while you moved in. The home is totally trashed for paint, bathrooms and carpets, and it is uninhabitable - The owners are not going to refund deposit because it has surpassed the damages that are beyond normal wear and tear - Owners are not going to file for collection at this time - If you decide to pursue further, owners' legal counsel will file for collection. We will provide all the proofs of the previous and current repairs. - We won't have any further communication about this. and this is our final update Repair costs are more than the security deposit. The deposit is not refunded due to the expenses incurred. Inspected the **** Village ***** Irving, TX XXXXX. 1. Front door lock would not lock. - We already assigned Rekey to fix the Door and rekey the doors. 2. Front door blind broken. 3. Front Living room 4 blinds broken. 4. Side door needs blinds. 5. Upstairs bedroom to the right needs a blind. 6. Upstairs bedroom is left and needs a blind. 7. Upstairs bedroom 2nd left needs a blind. 8. Dining room needs two blinds. 9. The Whole house needs painting including the kitchen cabinets. 10. Both upstairs bathroom floors needed cleaning. They have installed vinyl flooring on top of tiles that need to be removed and the clean floor has really sticky glue. 11. Tires in the backyard and some concrete posts and batteries by a fence. 12. Back patio concrete is all cracked and a trip hazard. When you moved in we spent $5775 and gave you the home in good condition. We have done all the repairs which are below: The tenant moved in on 11/04/2020. 11/03/2020 - ****** makes ready, deep Clean $1250. 11/04/2020 - ****** Touch up $600 11/06/2020 - ****** Patch repairs $200 11/10/2020 -Carpet replacement $2300 12/21/2020 - ******* Multiple repairs $1525 (List of repairs attached) 01/28/2021 - ****** Multiple repairs $2200(Invoice attached) 09/13/2021\ - ****** Drywall, Carpet cleaning, and black mold $1250 09/20/2021 - ****** Paint woods, water Damage $350 Total $5775 (until 01/28/2021) Total $1600(09/2021) The security disposition letter sent will stand as it has been sent. Please review the attached documents. Thank you for your assistance.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Land lord keeps lying about fixing the property the outside of the house needs work the inside needs work the stove needs to be replaced they busted the floors in the bathroom up the house I was shown on the website looks nothing like the house I'm living in and I keep getting told that it will be fixed but so far there has been little improvements the fence is rotted the back door is rotted it's like I'm paying top dollar for something that's not worth it and I have every issue documented I've emailed the land lord as well as text messages showing where I'm being ignored

  Business response

  09/19/2022

  1. Stove: It was replaced for $1032
  2. Floors and Bathtub leakage: It is fixed, Please review with the tenant
  3. The fence: It was fixed and repaired, Invoice for the same is attached.
  4. Back door: It was fixed.Invoice is attached.
  Other repairs made at the properties:
  -Wood floor fixed
  - Master bedroom repairs
  - Large patches fixed
  - Tile floor fixed
  - Kitchen faucet fixed
  - Kitchen sink and other repairs fixed.
  
  These are the repairs we did at the property and yes there are misc repairs as well like paint, cleaning and ac Repairs etc...
  
  We are attaching invoices for the repairs.
  We never ignored the tenant, everything has been repaired. please review all the attachments and close this complaint.
  Also you can confirm with the tenant as well.
  
  
  See Attachment/File: 20220914_002

  Business response

  10/11/2022

  Business Response /* (1000, 7, 2022/09/19) */ 1. Stove: It was replaced for $1032 2. Floors and Bathtub leakage: It is fixed, Please review with the tenant 3. The fence: It was fixed and repaired, Invoice for the same is attached. 4. Back door: It was fixed.Invoice is attached. Other repairs made at the properties: -Wood floor fixed - Master bedroom repairs - Large patches fixed - Tile floor fixed - Kitchen faucet fixed - Kitchen sink and other repairs fixed. These are the repairs we did at the property and yes there are misc repairs as well like paint, cleaning and ac Repairs etc... We are attaching invoices for the repairs. We never ignored the tenant, everything has been repaired. please review all the attachments and close this complaint. Also you can confirm with the tenant as well.

  Customer response

  03/09/2023

  The stove was replaced but the patches in the floor was never fixed the mold was painted over these are the worse people to do business with they lie about everything they replaced the wood floor with different type floor the fence was fixed but they never finished painting do not rent from these people they are slum lords

  Business response

  03/21/2023

  "Since tenant moved it, we have filed rental reg form with city and switched the water on tenant's name
  And asked the tenant to work with city on the inpection so that the services can be transfered on the tenant's name.
  But the tenant was not responding to the inspector and us.
  After alomost 2 month he agreed on the inspection.
  After that we received the (Minor) repair list from the inspectior but again the tenant took 2 more months to get those repairs done
  And that too not all of the repairs
  The tenant never swithced water on his name
  He never responded on time
  We have been very patiernt with the tenant but tenant was not responding to us
  So we request BBB to close this complaint as we already have provided the details earlier.
  I am attaching invoices again for your reference.

  Business response

  03/21/2023

  ***Document Attached***
  
  See Attachment/File: invoice_762.pdf

  Customer response

  03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  In the ************** the only way you can switch water into my name is for the house to pass inspection I tried to put the water in my name in September and they had me fill out a application when January came and the cut the water off that enlightened me that the water was never switched in my name because the house hadn't been inspected state law requires all houses be inspected before Renting they even took my deposit and used it to fix the foundation I've attached the screenshots where ***** texted me from the company number saying that he will return my deposit I've also showed photos of the key in the mailbox if you go to the house now it still needs work so why would I continue to pay rent when the house has a water leak the house has mold and several complaints that I've made previously haven't been shared to I want a full refund of my deposit and in all honesty they should return some of my money from rent I paid I've never stayed in the house shown in the website house looks nothing like the house on the website file one is a screen shot of the email where the first month was a rent credit due to the fact the foundation wasn't fixed which is a breach of contract upon move in date the house must pass inspection the house was never inspected before I moved in the last two photos is a screen shot in which ******************* agrees to send me a email stating that he agreed to mutually end lease and return deposit this was an agreement to keep me from pursuing legal counsel I've been treated as if I have no rights and I'm depending on the ************** and the ********************** to make sure that this doesn't happen to their consumers I've been bullied and mentally drained every since I've moved in the property there has been lie after lie they only fixed certain things the workers would tell me owner told them not to fix things and when they painted the fence they say they want finishing the front fence cause the owners refused to pay
  See Attachment/File: B0F8975E-634D-43CF-B86E-B191B8FE8A9F

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is one of the worst, most unprofessional companies! After being screwed over by another company first, ******** my husband and I went here. We explained we needed a rapid move-in because the last one fell through. They got us approved and sent the below email! We loaded our haul and packed all weekend, including our vehicles with the intention to get the keys and unload at our new home. To our surprise, the owner NEVER wanted to lease the home, he wanted to sell the home. Now my family and I are homeless and VP Realty could care less! The guy in the 1 st office to the right, was down right RUDE about it! At first he told me we were never approved. So I showed him our email. He then simply looked at me and said, "WE AREN'T DOING IT!" I wanted to know why they told us all these things about the move if they weren't gonna let us move(showing him the email again) Again he said, we aren't doing it. Didn't ask if we wanted to look at another property or anything. And I'm standing in front of him with money orders made out to them. It's sad that ppl don't care if u have a place to live as long as they have one! And we paid $110 for application fees!

  Business response

  09/26/2022

  Business Response /* (1000, 7, 2022/09/01) */ The applicant applied on our website for the house **** ******* Drive, Plano, Texas XXXXX on 08/10/2022 We informed them that we will let you know by the next day morning. Because the owners wanted to check the background of the tenants and after reviewing their application owners were not willing to select their application because of their credit history, which was not good after that, we immediately refund their application fee also. So we request you to dismiss this complaint

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My fiance and I lived in one of the rental properties for 7 months. (It was a sub lease in which we still payed full deposit). Over the 7 months, we have have had several issues with non communication with VP realty services. If you try to call and leave a message, the mailbox is not set up. If you email, you are lucky to get a response in two weeks. If you text, which seems to be their preferred method, they do not respond for days. If at all. At the end of June, we moved out. On the last day of my lease, while completely cleaning the house.... more than it was when I moved in, I might add... the handle in the shower got stuck in the on position. This happened in the other bathroom 2 months prior. When the plumber fixed the first bathroom, it only took 1 part and 15 minutes. In my lease, it states,I am not to fix anything myself. I am to make a service order. So on the last day of my lease, I did just that. They inform me that the owner think I tried to break the shower. I have pictures and video of exactly what happened in the bathroom. Even if i did have to pay for this repair, (which i should not), there is no way the bill was 450 dollars. Now, I'm being told they are keeping 450 dollars of my deposit to pay for the work order. It was just a basic work order on a rented property. I was following the lease terms 100 percent. I did everything in making the house look better than it did before I got it. I should not be charged for following the terms of their own lease. I have a copy of every text or email that has been involved with my dealings with this company.

  Business response

  10/11/2022

  Business Response /* (1000, 10, 2022/09/28) */ As per we previously responded, We had already paid $1475 security deposit back to the tenant via zelle. Tenant is asking for the remaining $375 which were charged to her due to non maintenance of the property and damage. That cause owner $500, Still we are only charging $375 to the tenant. That repair occurs on the day when tenant was living in the property, So he is liable to pay for it. We request you to dismiss this case, as we already had explained everything to BBB before.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We recently moved out of a lease property managed by VP Realty. Recently a security deposit setttlement letter emailed to me. The letter informed me and my wife that VP Realty was retaining our security deposit of $1,995 saying we were in violation of the lease. When I spoke to the office at VP Realty they that I did not give 60 days notice. as required by the lease. We did give 60 days notice as evidenced by the letter I have uploaded. The disposition letter also stated we had a balance of $$1,950 resulting from VP Realty charging us for touchup paint $1400.00 and a deep cleaning for $550.00. I do not believe we as the tenants are liable for either charge.. $1400.00 touch up paint is for normal wear and tear and we as Texas residents should not charged for normal wear and tear. We also had the house professionally cleaned. We followed the move out instructions exactly. The move out instructions stated that the house needed to be cleaned, but said nothing about a deep cleaning. I am uploading supporting documents.

  Business response

  10/11/2022

  Business Response /* (1000, 7, 2022/08/08) */ 1. We have received a move out notice from ******* ****** on May 31st 2022. According to that the move out date should be July 31st 2022. However, the house was vacated on June 30th 2022 by him. Attached is the copy of move out request. 2. Paint: The house was not maintained properly. Due to lack of maintenance there was a requirement of paint in the entire house. If the paint was done in any particular part of the house, like patches then it could be consider as a wear and tear. However, the paint was needed in the entire house. 3. Deep Cleaning: When the tenants moved out, we clearly instructed them to deep clean the house before they move out; however, the house was not clean at all and it was not in any condition to move in for new tenants. 4. Other repairs: Apart from above mention repairs, there are other repairs as well. The tenants were failed to maintain the equipment at the property, as a result those equipment were unrepairable. We need to change them after their move out. They did not even open any work order to repair those things. 5. Attached is the disposition letter and few photos for reference. The deposit was charged to tenants on actual expenses that owner's paid from their own pocket. Please review all the attachments and we request to dismiss the case. Consumer Response /* (3000, 9, 2022/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Reasons we do not accept the business response are as follows: 1.We gave our 60 day notice on May 31,2022 which our moveout date would be July 31,2022. VP Realty services notified us by email that we could not stay until July 31,2022. They informed us that we had to be out of the house at 5820 Chatham Lane by June 30,2022. I have attached the email that was sent to us. We would have given our 60 day notice sooner but we were waiting for response to our lease renewal request that I sent to ***** @ VP Realty Services. On March 19th We did not get an answer on the lease renewal from them until May 20th. We decided not to renew the lease at $2500 a month which was an increase of $505 per month because it was not financially affordable for us. 2, We properly maintained the house such as cleaning it every week. We did hang pictures on the walls and this did not cause any abnormal wear and tear. According to the Texas Attorney General Office we as tenants are not responsible for cost to repair normal wear and tear. We therefore are not responsible for cost of painting the whole house $1400.00 when we were living under the lease from March 27,2022 to June 30,2022 we were only required to Pay the 75.00 deductible amount for owner's home warranty when we had a repair done. Why is VP Realty services not charging just the 75.00 instead they are charging us the full amount of the repairs. 3. I have attached the email from Amir instructing us to clean the house before moved out. The email does not state we were to deep clean the house. As stated in the original complaint we had the house cleaned by a professional cleaning service. I have attached the receipt for the cleaning and a receipt for rental of a carpet shampoo machine. Pictures were taken of inside the house after it was cleaned showing that it was clean when we moved out. We emailed these pictures to the rental management company, so they know the house was clean when we moved out. I attached the pictures that were sent to them. We are therefore not responsible for the deep cleaning cost of $550. 4.When we left the house the dishwasher was working. There were two times that we put in maintenance requests for repair requests and a repairman came out to make the necessary repairs. The dishwasher was over 10 years and needed to be replaced due to normal wear and tear. We are not responsible for the replacement cost of $541. The microwave quit working while we lived at 5820 Chatham Lane. Rather than pay the $75 maintenance repair cost we opted to buy our own microwave. The $320 charge for the sprinkler system is not ours to pay since it was working when we moved out. We put in a maintenance request for the sprinkler repair before we moved out and it was working when we moved out. We changed AC filters every 3 months as recommended. The filter was not due to be changed until July after we moved out. A clean filter was left by us at the house and is reflected in one of the pictures I have attached. The $92 for the repair of the door and the light repairs and change of $120 as reflected on the Security Deposit statement are not our responsibility since they are due to normal wear and tear. 5.In conclusion the solution to resolving this complaint is for our security deposit of $1995.00 less 75.00 for the microwave repair which totals $1,920 be refund to us. We also ask VP Realty to remove all other charges so that our credit reports will not be affected. We did not see any pictures that VP Realty Services said they attached to their response to our complaint. Business Response /* (4000, 16, 2022/09/28) */ We are attaching Disposition letter here. 1. Paint: We needed to paint the whole house due to lake of maintenance by the tenant. as per the texas law, Only normal wear and tear is owner's responsibility, but if owner had to paint the whole house that is beyond normal wear and tear. 2. Deep cleaning: As per the signed lease agreement, At the time of move out, Tenant need so clean the entire property and leave it in the good condition, unfortunately it was not properly done by the tenant. That is why it was charged to the tenants. signed Lease attached for your reference. See Para 3.4 3. Dishwasher: We are Waiving Charges for dishwasher as the owners are paying it from his own pocket. 4. AC filter and Microwave Repairs: It is tenants responsibility to change AC filter every 3 months, Which was not done by the tenant and as a result it costs owner at the time of move out. 5. Sprinkler issue: Again Due to lack of maintenance from the tenant it costs Owner at the time of moveout. 6. Door Fixed: The tenant damaged the Door, And as per the Signed lease agreement, Tenant is liable to pay for the damages cause at the property. 7. Light Repairs and change: So many of lights were not working at the property which tenant never repaired or informed us. After all these repairs it costs more than $3K to the owners. Owners are okay with waiving the remaining $1200. but We are not able to pay the security deposit back to the tenant as it is already transferred to the owners and repairs have been made already. We are extremely sorry, the owner's decision is that the deposit refund is not coming, the expenses are much more. This is the last message from owners and there won't be any further communication We request BBB to review this all and see the attachments and dismiss the complaint.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My husband and I put in an application for a home.We paid application fees and we were told that if our application wasn't chosen we would get our fees back. The next day we received an email that the house was leased. I disputed it with my bank and attached emails plus copy of my credit report showing they had not ran my credit. This company took serval application fees continuously knowing the owner had already made their choice. The company's only response was they could put us on another house. I would never do business with them. $110 is a lot money just to give away especially when nothing was initiated to deny us.

  Business response

  07/15/2022

  Business Response /* (1000, 10, 2022/06/09) */ Contact Name and Title: ***** **** Contact Phone: XXX XXX XXXX Contact Email: *****@vprealtyservices.com They have filed the complaint but we already turned their deposit amount which they are asking about. We request you to please ask them again regarding this we have discusses with them and they are willing to withdraw heir complaint. Please ask them again and dismiss this complain. We also have the proof of the transection that we had paid them. and a confirmation from their end tht they had received it. Consumer Response /* (2000, 12, 2022/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) VP Realty and I came to an agreement in which I'm satisfied.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩