ComplaintsforMCG Tactical
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In June, 2024, I ordered 2 dashcams with extra memory. It came to ***** The billed my bank for ***** AND another charge for ***** I unchecked the box for a magazine subscription but they apparently are sending anyway.I don't want it and want to cancel immediately, and then they need refund the ***** to my bank.Business response
06/18/2024
*****,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 6/17/2024. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have ordered from this company before. Now Im being charged $49.97 a month. I didnt sign up for that.Business response
06/18/2024
***,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Ox Backpack the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered from this company now they have took ***** at the beginning of each month for 3 months.Customer response
06/08/2024
They have refunded my money. Thank you!Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On April 10th 2024 I did a 1 time purchase of a tatical f**** pack for ***** from MyCrisis Gear. On April 24th my crisis gear hit my credit card for a $49.97 charge for what I had no idea so I contacted Discover and the did an investigation into it so I had them issue me a new card with a new number. Then while waiting for a response from this investigation I was hit with another ***** charge on May 24th.so I called Discover and they said I was for a Subscription I had signed up for. I never signed up for or authorized my crisis gear to take any payment from my account. So I have frozen my account until this is resolved. Several other people have had the same thing happen.All I want is to cancel the subscription and refund the ***** back to my account.Business response
06/18/2024
****,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 6/2/2024. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Customer response
06/18/2024
I have reviewed the business response and accept this resolution. All monies have been refunded and all is good.Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Oct of 22 bought an inexpensive product under $20 from my crisisgear.com. the every month since then till may of this year I was charged ***** from them or there other fake company 20 amx cpc11 sporting goods for same amount sometimes both in the same month. I have my payments pay off balance in full ***** month so I dont look at statements , so not doing that anymore. Next is filing a complaint against duscover because they didn't find anything wrong with the transaction. . Don't think they looked very hard seeing you cant even find there site on line anymore.Business response
05/24/2024
*****,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Gun Magnet the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked due to the great price on the Tactical items, so as a courtesy we have refunded all possible charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Initial Complaint
05/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I did not order any product from this store.Business response
05/17/2024
******,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and see that you placed an order for a Gun Laser and that was delivered to you on April 8, 2024. It looks like you sent our customer service an email inquiring about what the charge was for and we do not have any other correspondence. If this something you would like to cancel we are willing to get that taken care of for you. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Initial Complaint
05/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They won't stop texting me. They text me daily and I reply stop. They say I'm unsubscribed then they text me again.Business response
05/17/2024
***,
We would like to apologize for your negative experience with our company. We'd like to learn more about your specific situation and make things right. If you wouldn't mind continuing this conversation I have sent a direct message to your inbox, your response would be greatly appreciated. We look forward to speaking with you and working toward earning back your business.
Customer Care Team
************Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased an item from them next thing I know Im being charged ***** dollars a month!!. I dont know why so I contacted them and they said I bought a subscription, I said no I didnt I only wanted the 1 item. So I told them to cancel it, low n behold I was just charged again. So I just emailed them again n contacted BBB like I said I would!!.Business response
05/17/2024
******,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 5/13. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Customer response
05/17/2024
I have reviewed the business response and accept this resolution.Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I guess back in December 2023 or January ************************************************** basically, buy this and only pay the shipping which was $6 or $7. Since then I have been getting a $37 charge in January and $49.97 per month and I have no idea why. I always look to see on their website if I signed up for anything and I did not see anything saying I did when I bought this.Business response
05/17/2024
******,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 5/16/24. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.Customer Care Team,
************Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Like other complaints it seems.I was surprised by a subscription charge of ***** today.I don't want this subscription at all.The subscription is a tack on item at the end when paying that is really easy to overlook.Im trying to cancel this subscription and get my money back.Business response
05/17/2024
****,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided a refund to you on 4/25, I have refunded the other month today. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************
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Customer Complaints Summary
111 total complaints in the last 3 years.
42 complaints closed in the last 12 months.